Hunan health code complaint modification process (how long does it take to reply to Hunan health code complaint)

Change process of appeal code of Hunan health regulations

On August 1 1, the change process of health code complaints in Hunan Province was adjusted and upgraded:

1. From the past, it only accepted the yellow and red codes of people outside the province to handle code changes, and now it is extended to all citizens in the province, no matter where they are, they can directly handle code changes online.

2. The processing time of changing code has been shortened from the previous 3 days to 24 hours.

This optimization measure will greatly simplify and facilitate public travel and life.

At present, the new red and yellow code 24-hour appeal code changing process is as follows:

The first step is to pay attention to the official account of "Health 320" WeChat.

Step 2: Click "Red and Yellow Code Complaint" in the "Service Items" in the lower left corner or click "Red and Yellow Code Complaint" in the reply, and fill in the correct personal information and the screenshot of "three days and two inspections" nucleic acid detection. Code red personnel also need to provide proof of uploading the official seal of the local disease control department.

Step 3: Click the "Query Result" button, and please enter your ID number to check whether the data was submitted successfully. If "Synchronization failed, please resubmit" appears, just click the "Resubmit" button.

"Health 320" specially reminds that this code changing process is only for "yellow and red code" personnel who meet the prevention and control conditions and have passed the nucleic acid detection. Those who do not meet the code change requirements include: medium and high-risk persons, close contacts, and those whose nucleic acid detection is not uploaded to the platform synchronously. After the complaint is submitted successfully, the staff will manually verify the information, which will generally be processed within 24 hours. If the health code has not changed to a green code after 3 days of successfully submitting the complaint, you can call 073 1- 12320 or contact the online staff of WeChat official account "Health 320" for handling.