How to deal with the late delivery of Jingdong Express?

If the delivery delay of the courier company exceeds the promised time, which leads to your delay in receiving the goods, but it does not include the abnormal situation such as traffic control and bad weather encountered by the courier company during the collection and delivery of express mail, or the service delay caused by the merchant's own reasons, you can ask the courier company for compensation, and both parties can negotiate to solve the compensation standard.

Second, what should I do if I exceed the expected delivery time?

1. If Beijing Zhunda Express fails to deliver on time at the set delivery time, it may not be delivered due to too much logistics in the hands of the delivery staff or weather. You can go to JD.COM App, log in to your personal account and click "My" below.

2. After clicking, enter the personal center page, click "My Orders" to find the Beijing Zhunda orders that have not been delivered on time in the order list.

3. After finding the order, click on the goods to enter the order details page. Then click on the order tracking, you can see the logistics information. If the dealer has started to deliver the goods, the phone number of the dealer will be displayed on it. If it's urgent, you can call the courier and ask why it hasn't been delivered on time and when it can be delivered.

At the same time, in the above order trajectory diagram, you can also check the location of the delivery staff in real time and determine the approximate delivery time of the delivery staff.

4. You can also click "Customer Service" in the personal center, click "I want to push the order", and then choose the Beijing Zhunda order that has not been delivered on time. After urging, the customer service will track the order and arrange its delivery as soon as possible.

5. Since Beijing Zhunda is a fee-based business, it is necessary to increase the delivery service fee according to the selected time when using Beijing Zhunda. Therefore, if Beijing Zhunda fails to deliver the goods on time, you can find online customer service in the order list and inform the customer service that the order of Beijing Zhunda has not been delivered on time.

6. The customer service will refund the expenses incurred by Beijing Zhunda. For example, if you use Beijing Zhunda, you need to charge an extra courier fee from 3 yuan. If you use 6 yuan freight voucher, you can deduct the freight from Beijing Zhunda to 3 yuan. 6 yuan, the express fee of Beijing Zhunda, will be refunded at the time of application.

After placing an order in JD.COM, if the delivery time exceeds the specified time, you can apply for compensation from customer service in JD.COM. Generally, it will be paid to the buyer in the form of Jingdou, so that Jingdou can use it in the next shopping, but the compensation amount will not be too much.