What if the phone is not plugged in?

If you use a vivo phone, charging may not respond when the data cable, charger or charging environment are abnormal. The following investigations are recommended:

1. Confirm whether the standard charger and data cable are used.

It is recommended to use standard charger and data cable for charging. Non-standard chargers and data cables may not be compatible with mobile phones, resulting in inability to charge or slow charging. It is recommended to replace the standard charger data cable for comparative test.

If there is something wrong with the standard charger and data cable, please go to the official vivo mall to buy it.

2. Check the charging port of the mobile phone or the charging port of the data cable.

Check whether there are foreign objects, corrosion, dirt, liquid and other phenomena in the charging port of the mobile phone or the charging port of the data cable. If there is such a phenomenon, please go to the vivo customer service center for testing.

3. Confirm whether it has not been used for a long time or discharged excessively.

If the mobile phone is not used for a long time or automatically turned off at low power, it may be that the battery is over-discharged, and it takes more time to activate the battery. It is recommended to charge for more than 30 minutes to see if the mobile phone responds.

4. Don't charge after charging to 80% ("optimizing battery charging" is mistaken for not charging during charging suspension)

Some devices in the body support the function of "optimizing battery charging", which can intelligently learn historical charging habits, intelligently adjust battery full time and prolong battery service life. When the device recognizes that it is charging continuously for a long time (such as overnight charging), it will stop charging after charging reaches a certain power ratio (such as 80%), and resume charging in time before using the machine the next day until it is full. During the suspension of charging, you can view the notice of suspension of charging and the estimated time of full charging through the drop-down notice bar.

Recovery method of suspended charging:

1) Unplug the charger again: Unplug the charger again if the battery does not rise or charge for a long time, and confirm whether it is restored;

2) temporarily turn off the function of "optimizing battery charging": enter Settings >; Battery > more settings/charging settings "optimize battery charging" is turned off, and it is recommended to turn on the "optimize battery charging" function, which can effectively prolong the service life of the battery.

Note: If the phone does not have this switch, this function is not supported.

5, confirm whether the charging environment temperature is too high or too low.

Charging the mobile phone itself or the ambient temperature is too high or too low, which may trigger the battery charging protection mechanism, so it is recommended to charge the mobile phone at 1℃~35℃.

6. Go to the service center.

If the above methods can't solve the problem, it is recommended to back up the mobile phone data, take the purchase invoice, warranty card and mobile phone to vivo customer service center for testing, and professional engineers will test and handle it. Address of vivo Customer Service Center: Go to the APP-My-outlet of vivo official website /vivo Mall and select the current city to get the address and contact information of the service center. It is recommended to call in advance before going to avoid empty running, plan your trip reasonably and travel safely.

Data backup to cloud service, using cloud service backup method:

1, device cloud backup

Enter the "Cloud Service" APP-Device Cloud Backup-Backup Data Type-Select the data to be backed up-Back to the previous page-Back up immediately-and then back up the relevant data; Turning on "Automatic Cloud Backup" will back up relevant data every 7 days when the device is charged, connected to WiFi and locked.

Note: Device cloud backup can back up system data (including desktop layout, alarm clock and some setting options), call records, short messages and applications (only backup installation packages, excluding data generated by applications).

2. Cloud disk backup

Go to "Cloud Service"-My Cloud Disk-Click "+"in the lower right corner-Select the file to upload-Upload-and wait for the upload to be completed.

Cloud disk supports uploading pictures, videos, audio, documents, WeChat files, QQ files, software installation packages, compressed packages and other files.

Recovery method after backup:

1, enter cloud service-device cloud backup-backup management-and data recovery-click backup data-recovery-and wait for completion;

2. Enter the cloud service-My Cloud Disk-click the file to download-and download it locally.

note:

1) In device cloud backup, a device only keeps the latest backup data, and after each successful backup, it will overwrite the old backup data saved in the cloud.

2) The data of post-it notes can be transmitted to atomic post-it notes, but the data of atomic post-it notes cannot be transmitted to post-it notes.

Graphical links: Web links

If you have more questions, you can also enter vivo official website-My-Online Customer Service-Slide to the bottom-Online Customer Service-Enter Manual Customer Service and enter the consultation.