How to maintain customers without disturbing each other?

How to maintain a good customer, don't disturb the other party to talk about business when they are not at work, don't talk about business in their spare time, be sincere and modest when talking about business, don't have too much warmth and coldness when getting along, and don't be too extravagant when inviting guests to dinner.

Only by being honest and trustworthy, making friends first and doing business first can we retain customers.

How does the salesman maintain the customer's customer maintenance skills;

1, don't embarrass customers.

When talking about cooperation and projects, we must pay attention to the period. When times are bad, good cooperation will be destroyed. When customers are in trouble, they must be considerate of others and don't embarrass them.

2, for the sake of customers

Cooperation with customers must pursue a win-win situation, especially for customers and superiors to do a beautiful job.

Step 3 respect customers

Everyone needs respect and recognition from others. Appreciate the cooperation of customers and express gratitude to customers. For customers' mistakes or even negligence, you should show your tolerance, not blame, and immediately discuss with the research to find out remedial measures and solutions.

4. Abide by principles

A person who abides by principles will win the respect and trust of customers most.

Because customers also know that meeting a demand is not unconditional, but must be met under certain principles.

5. Do more than sell.

1), let friends recommend you.

2) Don't neglect to make every business have a happy ending.

3) Exchange concessions for customer recognition.

In the process of communicating with customers, some salespeople think that they play the role of "attacker" in every communication: achieving sales targets step by step, constantly persuading customers to recognize the quality of products or services, accepting the price of products or services, and so on. These salesmen have a clear sales target and their courage to achieve it is commendable, but their methods to achieve it are not clever. At least, they don't encourage salespeople to convince customers with a single "offensive" intention.

In fact, in order to satisfy customers, many salespeople will use some concessions intentionally or unintentionally in the process of sales communication. For example, under the premise of ensuring profits, make price concessions, or propose compromise ways to solve problems according to the demands of both parties. If the concession strategy in sales communication is properly used, it will be conducive to achieving a win-win situation for both buyers and sellers, and also conducive to achieving long-term sales goals.

How to maintain customers in off-season marketing?

As the first private domain traffic portal of Taobao, Micro-Amoy has become a sharp weapon for stores to maintain old customers, drain, upgrade and transform. We can publish posts, pictures, updates, pre-updates, videos, lists and so on. Through micro-scouring. In the off-season, you can use Micro Amoy to release in-store activities for promotion, and you can also use Gai Lou tools to enhance fan interaction. Do some interactive activities often, and you can buy dead powder again.

2. In-store activities

For old customers, you can do regular member discount activities, so that old customers can feel that they can enjoy greater price concessions than non-members, thus promoting sales. In the off-season, stores also need to buy new products to get new product traffic and labels. The more new products are collected and purchased, the easier it is to grab the Taobao homepage system if it stays above the industry average. You can calculate the number of industry collections with the standard version of business personnel: collection rate = collection/visitor, and car purchase rate = purchase/visitor.

3. Customer operation platform-shopping cart marketing

Shopping cart marketing tool is a targeted promotion activity for buyers' shopping cart products, which can improve the conversion rate of shopping cart products. Don't worry that the shopping cart marketing tool will repeatedly send preferential activities to customers who have placed orders. The system will automatically screen users who have ordered shopping cart products within 15 days, and grab seats at 10 every day. This shop can make up to five plans a day.

How to Do Basic Training in Off-season (Through Train)

The second half of the year is the peak season of Taobao, and the most popular paid promotion is the through train. Through the following aspects, the through train can get more free traffic.

1. Creative map click rate

As the core of the through train, the click rate is the creative map. If the creative map is well done, you can directly find the tag crowd and accurate customer base of the store by clicking it. When your click-through rate goes up, the quality score and weight will naturally follow.

2. Return on investment

The through train runs well, and the ROI (input-output ratio) will not be bad. When the ROI is low, the corresponding bid will be higher, and the daily quota will soon be spent. When the ROI is high, the bid will generally be lower, more and more efforts will be made within the scope of promotion fees, and more and more search traffic will be obtained. Therefore, we need to reduce the cost per click, improve the conversion rate and customer unit price, so as to improve our input and output.

How to use SMS to maintain customers! Two or three short messages a week, including:

1, morning incentive

2. Make noon easy and interesting

3. Send warm wishes in the evening.

Can also be interspersed with:

1. Industry knowledge related to the products and services you provide.

2. Information related to customer work

3, life tips

Pay attention to texting:

1, SMS must be valuable to customers, either useful to the other party or funny, not the kind that people delete at first sight.

2. In addition to information and knowledge, inspirational and blessing messages are best original and cannot be forwarded.

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Miss you this kind of situation, or slowly figured it out, after he can't detect Bai Wan, then consider confession.

How to maintain customers 1 Pay attention to three realms of customer relationship management.

For the three realms of customer relationship management, from shallow to deep, they are supplier, friend and partner in turn.

Facing suppliers means business negotiation, and there is business reciprocity between us and our customers.

Friendship means further friendship development in business interests.

Partner type is a kind of contact with customers. This is the highest level of customer management. For example, if the company is transformed, your customers and suppliers will help you transform; Help each other when customers fluctuate, especially when the market is generally bad, and he will take the lead in supporting you.

How to make customers cash, in addition to the technical advantages of the company's products, the customer's payment habits are cultivated by me. Suppose that when I pay the company's suppliers, if I order them by material, emotion, product value and company price, which one would you choose first? There is no doubt that we will give priority to strategic partners with good relations. At this time, it depends on who is closer to the customer. The payment can't be collected, on the one hand, because the customer forgot you; Another reason is that competitors run faster than you.

Siemens has a regulation on customer relationship maintenance and follow-up. The account manager makes a plan every year, and his customers are sorted by importance like a funnel. His superior manager will visit important customers regularly; Particularly important customers will arrange for the general manager to visit, and at least 8 such customers will be visited every year.

This shows the importance of emotional maintenance to customer relationship management.

Second, improve communication skills with customers.

The difficulty of communication is information asymmetry. In order to reduce blind spots, it is necessary to communicate with customers regularly and form a regular behavior. When communicating with customers, you can refer to the practice of talking about pictures, that is, communicating with customers is regarded as talking about pictures on a blank sheet of paper. Customers need your words if they want to know the meaning of pictures on white paper. First, we should give customers a general concept, and then the professionalism and accuracy of the language; The third is to have logic; There is also interaction, listening to questions and expressions.

To achieve effective communication, the attitude should be true, sincere and concrete. Below the author introduces a process of communication with customers.

When visiting a customer for the first time, you can prepare a small gift for the customer. After meeting the customers you want to visit, you should first introduce yourself; Then, ask the customer a question that should be closely related to your business. If your question conflicts with the customer, face up to the objection, don't pester but respond positively; If the conversation with the customer goes well, we should praise it moderately in order to know more about the customer's background.

Third, do a good job in maintaining outstanding customers.

According to the customer's thinking mode and characteristics, as well as the priority in my mind, I classify customers.

The second step is to encourage customers. For example, Xi An Jansen's incentive method for customers is bonus pool, which helps customers' employees and downstream customers to do training in the form of education fund.

The third step is service support. Customer feedback problems should be solved in time.

The fourth step is to create added value. Help customers create greater value.

In short, the company should raise the maintenance and follow-up of customers to the strategic level. Customer relationship management is not only the work at the sales level, but also the overall problem at the company level. For customer management, the company should establish a perfect customer asset management form.

How to maintain new and old customers when Taobao opens a shop? Send greetings on holidays.

Send a message about the new model and say hello by the way.

There are multiple groups in the system, and there is no need to send them one by one.

Started working for Taobao, and now Ali.

Communicate or pay attention to Weibo for three points.

How does customer service maintain old customers? From the customer's point of view, really grasp each other's needs, don't be too enthusiastic and abrupt.

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