Why does the phone screen keep jumping?

How to deal with the automatic jump/automatic touch screen of vivo mobile phone:

1. One-click acceleration to clear background programs

If there are too many background programs, or There are abnormal programs resident in the background that may affect the touch screen effect. It is recommended that you speed up the process with one click or clear the background programs before trying again.

*Note: Please check whether you have installed a "one-click screen lock" application. Some third-party "one-click screen lock" software will conflict with the system's own lock screen, causing random jumps. phenomenon, such as jumping to the lock screen interface, etc., it is recommended to uninstall third-party "one-click lock screen" and other types of software.

4. Are there any liquids or stains on your fingers or the screen?

Liquid or stains on your fingers or the screen will affect the touch screen sensitivity. It is recommended to clean it with a clean dry cloth before trying again.

5. Check the film

If a non-original film is used, it may affect the touch screen effect. It is recommended that you remove the film and try it or go to the customer service center to reapply the film.

6. Replace the standard charger or data cable

If a non-standard charger is used, it may affect the touch screen function of the phone when charging. It is recommended to use the standard charger. Charge with the supplied charger and data cable.

7. Restart the phone

Please restart the phone or force restart the phone to see if it returns to normal.

Force restart method:

Models launched before September 2017 (models before X20): Press and hold the "power button" for more than 12 seconds

2017 Models launched after September 2020 and subsequent new models (X20 and later models): Press and hold the "Power Key" + "Volume Down Key" simultaneously for more than 10 seconds

NEX 3/NEX 3S: Press and hold the round key at the top for more than 10 seconds

8. Upgrade the system version

The new version improves compatibility and stability, you can upgrade the system to view.

9. Restore all settings

Go to Settings--System Management--Backup and Reset--Restore all settings and follow the on-screen prompts.

Note: Restoring all settings will not delete any data or media files. It will only restore all settings on the phone. Some third-party application accounts require re-logging in. Please confirm that it will not affect the use of the software before proceeding.

If the above method fails to solve the problem, please bring your purchase receipt and mobile phone to the vivo customer service center for testing, enter the browser and search the vivo official website--service--service center--view all--select province and city Check the address and contact information of your local service center.