What should I do if the transaction codes of personal online banking and mobile banking of China Bank are not received?

Personal online banking and mobile banking of China Bank cannot receive mobile phone transaction codes. Treatment method:

Please check whether you have kept my mobile phone number correctly first. You can call the customer service hotline of China Bank at 95566 to enter the manual service, and select "Mobile Banking, Online Banking". The staff will inquire relevant information for you.

1. If it is confirmed that the mobile phone number in the system is not my mobile phone number or 1 1 digit, it is recommended that you change it at the counter with your online banking related account card/passbook and valid identification for opening the card/passbook.

2. If you confirm that the mobile phone number in the system is correct. Please confirm that the receiving mobile phone can be used normally and the signal of the local operator is normal. If you can't receive the transaction code normally, it is recommended to check whether the mobile phone is equipped with software to intercept short messages, or try to restart the mobile phone after turning it off.

The above contents are for your reference. Please refer to the actual business regulations.

If you have any questions, please contact online customer service of Bank of China.

You are cordially invited to download and use China Bank Mobile Banking APP or China Bank Cross-border GO APP to handle related business.