What is the picture uploaded to Taobao to apply for a refund?

The pictures uploaded when applying for a refund on Taobao refer to the voucher uploaded during the return period to support the refund behavior.

1. Chat records (screenshots) can also be exported and uploaded through messages, such as chat records about refunds after negotiation with the seller.

2. Photos of express waybills or screenshots of express return logistics inquiries. For example, if the buyer has returned the goods, the buyer can take a picture of the return courier number or a logistics screenshot showing that the seller has received the goods, and upload it to the refund program.

3. If you initiate a refund for damaged goods, please upload a photo that represents the damaged goods.

Extended information:

The voucher size shall not exceed 5M and shall not exceed 5 sheets. It supports GIF, JPG, PNG and other formats. If there are many vouchers, you can post the information and upload it multiple times.

The buyer complained about "failure to deliver goods on time" and established rights protection. Before the second agent intervened, the seller did not complete the voluntary compensation. After intervention and determination, the relevant claims will be paid to the buyer's Alipay account 3 days after the complaint is processed.

Reference sources:

Taobao - Evidence requirements for rights protection against breach of promise

Taobao - Where do I upload the voucher when a buyer applies for a refund?