What does the offline diversion account mean?

In the field of customer service, according to the needs and interests of offline customers, different accounts are allocated for diversion. Offline diversion is a service mode, which refers to providing services when customers are offline, and realizing diversion by allocating different accounts. Account number refers to the user's identity on the network, which usually consists of a set of letters and numbers. Can be used for login, authentication, transaction and other operations. Therefore, offline account diversion is to allocate different accounts for diversion according to the needs and interests of offline customers in the customer service field. That is, users with similar interests are divided into the same strategy group, and then the traffic is allocated to different strategy groups to improve the conversion rate and user satisfaction.