Maintenance customer service return visit speech

1.hello, Mr xx! I am a new concept car service station! I'm calling to pay a return visit to our company's after-sales service: I want to ask: You came to our station the day before yesterday for maintenance. Is the driving condition of the car still normal now?

2. (If the customer reports that there is still a problem with the quality of the maintenance project! Example: You can know the situation first, and then comfort the customer by saying: (Sorry, that was our negligence, and the quality was not up to standard, which brought you trouble! However, according to our company's regulations, it is our company's responsibility to have quality problems in car maintenance within 7 days for customers who have repaired cars, and our company will unconditionally rework them for customers. ) then XX, you see that you have time to bring the car for repair and rework as soon as possible recently! At the same time, I will also inform the person in charge of our company of your reaction, so as to facilitate your rework! Thank you for answering the phone! Good luck with your work!

3. (If the customer does not respond to any questions, it means that the customer is satisfied with the maintenance quality of our station. )

Ex.: XX, then your quality is fine. Do you think our company's service attitude is good (if customers are satisfied)? Thank you for your recognition and support of our company. Thank you for your cooperation with my return visit! Good luck with your work! Goodbye!

Maintenance customer service call-back speech [Part II]

1. Registration: Hello! This is the after-sales service station of Geely Automobile Dandong Dongtai, and I am * * * (name)-let users know each other and reduce the phenomenon of hanging up.

2. Confirm the other party: Excuse me, are you Mr. (Ms.)? (after confirmation by the other party).

3. Maintenance information/return visit confirmation: Thank you very much for choosing Dandong Dongtai after-sales service station to do * * * * * km maintenance/* * * * maintenance for your vehicle/car (license plate number). Is it convenient for you to call back in a few minutes? (Continue with the permission of the other party)-Make it clear that the purpose of the return visit is to care about customers and eliminate resistance.

4. Care about the condition of the car: What do you think of the use of the car after it leaves the factory? (the mileage of the vehicle is not important. If the user gives feedback about the vehicle, be sure to ask/confirm the mileage again).

5. Seek service advice:

1), reception time/service attitude: Mr. * * * received you at the last stop. Are you satisfied with his service attitude and timeliness of reception?

2) Description of maintenance items/expenses: Did he specify your maintenance items and expenses? Are you satisfied/how do you evaluate his service?

3) Maintenance quality: Are you satisfied with the maintenance quality?

4) Spare parts supply: Are you satisfied with the timeliness of spare parts supply? Do only

Maintenance, does not involve accessories. Replace, don't ask this question.

6. Concluding remarks

1), thank you for your comments: thank you for your valuable opinions. We will improve in time to provide you with better service.

2) Thanks for accepting the return visit: Thank you very much for accepting my return visit. If you need help in using the car in the future, please call the 24-hour service hotline of Dandong Dongtai Service Station of Geely Automobile: * * * * (telephone) * * * * * * * (service station address). Staff will serve you wholeheartedly.

3) Goodbye.

Maintenance customer service call back [Article 3]

Sir/madam:

Hello! Excuse me, are you the owner of * *? I am the after-sales service consultant of Suzhou and Deying finidi. I'm sorry to bother you. Can you talk now?

I'm calling you today mainly to pay a simple 3DC return visit to your shop yesterday for * 10000 km maintenance of your car.

How is the vehicle used after completion (content) ...

Are you satisfied with our service attitude?

Do you think we have clearly explained the content and cost of maintenance? Are you satisfied with other services in our store?

If we give you a score of 100, how many points can you give to our comprehensive service maintenance level this time?

If you are dissatisfied with our store, please let us know and we will make corresponding improvements.

Last but not least, please give us full marks of 10 and 100 when you get a call from the head office in finidi. We will repay your support. . . . . .

1: (Successfully completed) Thank you very much. If you need any help in the future, please feel free to contact us ...!

2. (Complaining) I'm really sorry for the trouble. We will give your feedback to the above. If you have any suggestions or questions in the future, please feel free to contact us ... Thank you very much!

3. (Response to the question) I will record your question, and when you come to the store, we will ask the staff to check it for you ... OK ... Thank you very much! .4: (Ask questions in time) I'll help you understand the situation now and call you later. Please wait a moment, goodbye. ...