What should I do if the credit card of China Construction Bank is stolen?

If the credit card is stolen, you should immediately call the bank's customer service phone to freeze the credit card, and then call 1 10 to call the police. Usually, 1 10 will ask the cardholder to go to the public security organ near the credit card issuing bank for investigation.

Step 1: When a mobile phone receives a short message that is not consumed by itself, it must first check whether the sender is a bank customer service. Record information such as consumption amount, consumption organization and consumption purpose in SMS.

Step 2: If the card is not stolen into your own hands due to loss and other reasons, you should immediately call the bank customer service and freeze the credit card. If the credit card is stolen in your own hands, you should first keep the evidence of the credit card theft in your own hands if conditions permit. Network theft and copy card theft are applicable. The way to prove that the credit card is in your hand is to check or withdraw cash from the ATM nearby if possible, or to spend it at a convenience store at will. Keep the consumption receipt, and prove that I didn't do the previous spending behavior of swiping the card in different places.

Step 3: Call the customer service of the bank immediately, inform that the credit card has been stolen, request to freeze the credit card, and record the reply and guidance given by the bank. Then call 1 10 to call the police. Usually 1 10 will ask the cardholder to report to the public security organ near the credit card issuing bank or the nearest police station. After the alarm, ask for the alarm receipt and other documents, and submit them in the future bank investigation.

Step 4: After receiving the stolen brush report, the bank will generally reply to the cardholder within five working days. In the meantime, banks may not necessarily ask consumers to stop trading. While waiting for the bank's reply and action, it is necessary to contact the merchants involved in the stolen brush, stop the stolen brush transaction and recover the money from the merchants.

Because the investigation period of stolen brush is uncertain, in order to avoid affecting the credit record, the amount of stolen brush should be paid in advance before the responsibility of stolen brush is determined.