How does a stylist communicate with customers?

People usually say "be a man in advance", and personality is an important factor in the success or failure of a person's career. You might as well build yourself a pleasant personality, pleasant voice and superb conversation skills, realize good communication with customers and help yourself open the door to success.

1, shaping happy personality

If a person does not have a likable personality, he will be forgotten, even if he is outstanding in talent and appearance. As a beautician, we should strive to shape our own characteristics-personality that will leave a deep impression on our customers in the development of things and environments we contact every day.

Attitude:

The attitude of beauticians in service will affect customers' impression of beauty products. If our beautician can calmly get along with others when encountering difficulties and make people feel happy at any time, then she can be said to have a healthy and positive attitude towards life and a confident attitude towards products, services and the development of franchise stores.

Emotion:

If you want to be an excellent beautician, you must cultivate the temperament of winning admiration from others, and the most important thing is to have a stable mood. As for unpleasant emotions, such as anger, impatience, jealousy and greed, we should learn to control them hard. Learn to express happy emotions, smile at people at any time, be willing to bear the responsibility of friendship everywhere, and cultivate the ability to adapt to the new environment. A sincere smile is a bridge between people.

Politeness:

Politeness is based on consideration for others. Polite habits are easy to form. Always say "thank you" and "please", respect others everywhere, take care of others, tolerate others, understand others, and don't forget to think about your colleagues who work with you every day.

Sense of humor:

Cultivate a sense of humor, don't be nervous when facing it, and when you can smile at yourself, you will have the ability to evaluate your personal value.

2. Cultivate a pleasant voice

Sweet voice, skillful conversation and fluent writing are half the battle. As a professional beautician, we should make full use of these advantages to win the favor of customers.

Cultivating a pleasant voice and using beautiful words are not limited to dealing with customers in beauty salons, but can also be used in exhibitions, conferences, social gatherings and other occasions. Especially when you are in contact with people in the beauty industry and participate in beauty activities, it is more conducive to deepening others' goodwill towards you.

Cultivate a pleasant voice. You can record your voice in your daily life and listen to what will be unpleasant, whether you complain or not. Then you should aim at these shortcomings and improve your tone and attitude. Speak clearly and at a moderate volume. When you speak, you should be able to express the real you. A person's words and deeds should be integrated, and the following feelings should be expressed in his voice: A, sincerity B, understanding C, friendliness D, vitality E, suppleness F and personality.

3. Master conversation skills

Conversation includes the comprehensive use of voice, rhetoric, intelligence and personality, and good rhetoric is the focus of the art of conversation. When talking with people, we should try our best to avoid using slang and rude words and avoid controversial topics. It is easy to establish friendship with others from pleasant conversation. We should start with the topics that customers are interested in, such as interests, private activities, fashion clothes, hairstyles, family, literature, art, music, education, travel, holidays and so on.

The beautician should try to understand the customer's psychology and try to cater to the customer's mood and interest to have a comfortable and pleasant conversation, which can be both comfortable and pleasant. The following principles should be grasped in conversation: open the topic; Don't argue; Speak less and listen more, and be a good listener; The conversation is not monotonous; Don't talk about your private affairs; I would rather talk about ideals than people; Use easy-to-understand words; Don't talk about people behind their backs; Keep a happy mood; Don't use slang and rude words.

Try to avoid some sensitive topics, such as: your own personal problems; Bad behavior of other customers; One's own economic situation; Personal emotional problems; Colleagues have poor craftsmanship; Self-health problems; Other people's privacy.