Five Summaries of Telephone Sales in 221

Telemarketing, which takes telephone as the main means of communication, is usually a mode of active sales by telephone. The following is a summary of the 221 telemarketing work I compiled for you. Let's take a look at it!

Summary of telemarketing in 221 (1)

Over the past year, with the help of my colleagues, I have learned a lot in telemarketing. The following is a summary of my previous work:

I still remember that I dared to make my first phone call after my colleagues had made many phone calls. At that time, my hands holding the phone were shaking, and I was still praying that no one would answer the phone. But it wasn't what I expected. I answered the phone over there, and I didn't know what I was going to say for a while: all the words I thought at first vanished, and then I wrote them down in my notebook and got used to them gradually. Think about it now, it was really stupid then.

telemarketing may also be the most difficult and challenging of all sales; Refusal to others always hurts my self-esteem. But I have to cross this threshold. To tell the truth, at that time, I regarded myself as a hero who was "forced" to go to Liangshan. I called every day and made a lot of calls to make myself rejected and learn to bear it. At the beginning, it was only with the help and edification of the teachers, including the comrades in the first department, that I gradually adapted. Others can do it, so why can't I?

as a salesperson, I feel under great pressure. When faced with the loneliness of leaving home to fight alone, when faced with the frustration of failing to complete the sales task, when faced with some unreasonable customers, once you lose your strong will, you can only escape from the marketing profession or live in a muddy and evil way. Especially in telemarketing, we make at least 5 calls every day. If there are 16 working days every month, we will make 8 calls every month. It can be seen how many times we have to undergo rejection, and the voice we hear the most is "rejection". If we can't motivate ourselves and each other, then we may face the clouds every day, don't want to make a phone call every day, and even feel pain when we see the phone, because no one will like the feeling of rejection.

in the pursuit of success, you will inevitably encounter all kinds of difficulties, twists and turns, blows and disappointments. There may be very few people in this world who have a pleasant journey all their lives, but most people, including many successful people, have suffered or are suffering from failure. In addition to having firm confidence in the goals you set at the beginning, you must go back from time to time and check whether your footprints along the way have deviated from the track or taken more detours. If you have deviated, come back quickly, make corrections quickly, and summarize and review from time to time to ensure that the direction is always correct. As the saying goes: "A person who does not pursue progress is standing still"!

Looking back at this time, I still have many shortcomings and deficiencies in my work, especially the most obvious one is carelessness. I forgot the name several times when I sent a fax, even forgot my shoes when I went to a meeting, and finally I borrowed them all over the sky. Details of such problems often occur in my life; When making a phone call, I still can't face the problems independently. When customers encounter problems, they are prone to panic and can't hold their ground calmly, so they just give the phone to the master or other colleagues. From this point of view, what I'm doing now is very bad, including calling back. Now newcomers who have just arrived for less than a month can face these problems by themselves. I'm not successful enough in this. I must try my best to get rid of this habit in the future, and I can't rely on others at all times.

Another thing is that you can't distinguish between work and life at ordinary times. Sometimes troubles at work will be brought into your life, and unpleasant feelings in your life will sometimes lead to a day's mood. Of course, this is definitely not good, because if you are not in a good mood, you will directly decide whether you can have a receipt to repay your hard work! Therefore, in normal work and life, we should firmly believe that depressed people will be more depressed when they find depressed people. Be sure to find someone who is more successful than yourself and happier than yourself. His happiness will be contagious and he will find strength and confidence.

To make a plan for the future, you can't never make a summary or set a goal as before, which is like a headless fly muddling along day by day. Without a goal, you don't know what the result will be one day. It must be clear here: you will keep two customers at least once, or you will have eight meetings a month, so you can't guarantee whether you are a quality customer or not, and the chances of signing the bill are too small. At least in my own efforts, I can enrich myself, set an example for my classmates, and give a confession to my family, which can reassure all those who care about myself and think that I am doing well.

One year has passed. Dare to challenge next year's success, and success will surely care for those who work hard! Absolute truth!

summary of telemarketing work in 221 (2)

I have been in charge of designing the telemarketing booth for more than a week, and I have gained a lot from my hard work these days. Let's talk about my understanding and experience in telemarketing work during this period.

1. The telephone number of the company's units and main businesses, such as the front desk staff, which we have made clear, is generally not transferred to the main person in charge. This situation will generally appear as follows:

1. If you set up a company, we don't need it, just hang up.

2. Oh, we won't attend the exhibition this year, and then hang up.

3. Our main person in charge has gone on a business trip and will be back in a month. Everything else is not convenient to tell. Hang up.

4. You are building a company. Why don't you send a document or send an email? Let's see.

The first two situations often occur. When encountering such calls, ordinary telemarketers feel uncomfortable. The guests won't say goodbye, and they almost say that you should not call in the future. If you hang up the phone, you will swear. No one is in such a good temper. Let it out, there is still hope for the next call. The latter two situations are a hope for our telemarketing, but they are superficial, and hope is impossible. After a month, the exhibitions are all over, and faxes or emails will be treated as garbage by them.

However, this kind of problem often occurs. I found several effective methods. I encountered the first problem for the front desk. First, I didn't say which company I belong to, but I went directly to the person in charge of the booth. Before that, I had to know what exhibitions the customers had participated in and what good things the customers had in the future. I always knew that the more detailed I knew, the better. The front desk must know what company this company is, and you can say that it is the organizer, understand the recent implementation of your booth, and exchange some important things. Speaking of which, the telephone can usually be answered. If the front desk is the person in charge of the booth, or he knows it, you can tell him that they are not satisfied with the exhibition last year, and the situation of their participation this year is now there, and then ask if their booth is a standard booth or a large booth. After further understanding, make detailed preparations. You know, large booths are our main customers. If the front desk transfers the phone, you must ask the name of the person in charge of the exhibition before the front desk transfers the phone. This is very important in that department. If you don't ask, you don't have to worry. Everything will be fine if you transfer in.

the second question, when the customer's phone number is not accurate, is a common problem. If more than five consecutive calls are made like this, put down the phone and adjust it for 5 minutes, look at the information or stand up and walk around and adjust it. On this issue, I still grasp the information of customers and communicate with my colleagues. Whether they will attend the exhibition or not, some colleagues are more thoughtful than themselves and learn more humbly, which is good for me. When the guest says that he won't attend the exhibition, don't hang up immediately. Be thick-skinned and thicker. Ask a few guests questions. Ask what exhibition he attended last year. There are more participants in that place this year. Is there any information about when the exhibition plan will come out next year? But remember, if it's not the main person, don't talk any more. After simple communication, hang up politely. It's a big customer's job to communicate through other channels and find the main person in charge. There is hope.

third question, this kind of reception desk is really excellent. I won't refuse you, but I've been hanging on you all the time. In fact, most telephone sales will not be called in a month, because the exhibition is over or I don't have time to help customers design booths. They will tell you a month later that our manager is out now and doesn't know when he will come back. Are you tired? Do you still need to call? Many people will ask themselves. Playing, playing down is also dealt with hastily by the manager. If you don't fight, there is no hope. Think of Cao Cao's "chicken ribs" and fight. Now the competition in society is much more terrible than that in Cao Cao's time. But what is the best way to use it? Everyone, use your own thoughts to deal with it. Different questions have different answers, but only one is the same. In telemarketing, every call is a hope!

the fourth question, which every telemarketer likes to hear, is because he can tell the manager that the customer asked me to send a fax today, and occasionally he will see the manager nod his head with satisfaction. My friends, this is an illusion. What kind of situation is an illusion? 1. He doesn't know the name of your company (on the phone, he usually says the company name once, and 9% of new customers don't remember the name, but know what you do). 2. Telephone communication should not exceed five sentences. He didn't say whether they needed it or not. If the situation is the opposite, be happy, my friend. This is the result of my hard work or good luck, but remember, this is just the beginning.

well, let's talk about what we need for further communication. yes, remember that customers will not hand over their booths to a company with unskilled business, and you represent the company, so remember all the processes well. Your aim is to make customers spend the most money. Communicate what customers need and communicate with the design department. But remember, gilding the lily is a famous saying. Don't make this mistake. The more you do, the better it will not be. This kind of responsibility is thankless.

For business, I spoke to the manager on the phone. Oh, my God, Li Li, it's the same for every new person. Li Li regards the other person as the minister of life and death. Anything he says is in his mind. But sometimes you have to have the ability to distinguish the irrelevant words of the guests. It is also helpful to give full play to one's own ability, generally sell exhibitions by telephone, and get customers to look at the booth designed by us to help their company, and collect their company's website here, including a little news. Give it to the design department. Remember, the design made by our company is always the best.

summary of telemarketing in 221 (3)

making phone calls has become one of the most common ways in our daily life and business communication. As a manager, most of your information exchange and business are realized by telephone.

Language skills are also effective ways to save money and time. Mastering telephone skills can effectively prevent you from having unnecessary conversations.

1. Get into the habit of taking notes at any time-you should always keep paper and pencils for phone records on your desk. Take a microphone in one hand and a pen in the other so that you can record at any time.

2. Give me my name and company name-say, "Hello! I'm XXX from XXX company. Excuse me, is a gentleman there? " If the secretary answered it, I need to report my name and company again when I come to answer it. In order to make the other person hear clearly, the pace of speech should be slightly slower than that of conversation.

even people who often talk on the phone can't leave out the procedure of reporting their names. It should not be taken for granted that the other party will recognize his own voice, so that the other party will have to be distracted to guess who is calling when answering the phone.

You can't just say "I'm Xiao Li" when you give your name, because there are many people surnamed Li in the world. So you should give your full name when you sign up. This is actually a way of self-promotion, which can make the other party deepen their impression of you.

3. Make sure the other person has the right talk time-when you call others, they may be busy with something of their own. You should show that you respect their time and give them enough time to make appropriate adjustments. You can ask the other person at the beginning of your speech:

"Is it convenient for you to answer the phone now?"

"Are you busy now?"

"Do you have time to talk to me now?"

"Is this a good time to call you?"

"Can you spare some time to listen to me?" Wait

If you want to have this kind of discussion with the other party regularly, you should ask the other party which day and which hour is more convenient. Doing so is not only to make the other person settle down and discuss with you calmly, but also a matter of manners. It's impolite to call when others are busy.

explain the purpose of the call and how long it will take on the phone. We should seek truth from facts, neither over-reporting nor under-reporting. Make sure it takes a quarter of an hour, and don't just say, "Can I have a few minutes of your time?" It should be said, "Mr. Wang, I want to talk to you about the distribution plan, which will take about a quarter of an hour." Is it inconvenient to talk about you now? "

Sometimes, you may just call to make an appointment with the other party for a time convenient for both parties, but if the other party says "not now", it is not appropriate to postpone it.

If you have to interrupt the other party at an inconvenient time, you should apologize first and explain the reason

4. State the purpose of your call-when you connect the phone, immediately explain the purpose of your call to the other party, and then quickly get to the topic of the conversation. Professional experts believe that the wit in business lies in whether you can attract others' attention within 3 seconds. The most efficient managers almost never spend more than a minute discussing anything.

5. Avoid talking to others-it is extremely impolite and inappropriate for you to talk to other people around you during the phone call. If you have something more important to deal with at this time, you should apologize to the other party and explain the reasons, and then deal with these things in the shortest time, and don't keep others waiting. If you consider that the other party may wait for a long time, you can apologize to the other party and call back later. But when you make a phone call, you'd better avoid this feeling

6. Apologies should be concise-sometimes someone will call you when you are away and ask others to write down the phone to tell you. When you return these calls, don't waste time on some red tape.

for example, "I'll call you back as soon as possible", or "I wanted to call you back yesterday", or "I'll call you back as soon as I get your letter, but you've been all day.