Provisions of Xiamen Airlines Co., Ltd.

Special fares are valid on duty and cannot be upgraded, transferred or changed.

The special ticket purchased is Z-class: the ticket will be refunded 2 hours (including 2 hours) before the flight departure time, and 30% of the full fare (Y) of the economy class of the unused segment will be charged, with the maximum not exceeding the face price of the unused segment;

Airport construction fees and fuel surcharges will only be refunded if they are handled within 2 hours before the flight departure time (excluding 2 hours) and after the flight departure.

If the R/U cabin is purchased, no refund is allowed, only the airport construction fee and fuel surcharge will be refunded. (subject to the applicable conditions at the time of ticket purchase).

The restriction of rescheduling air tickets is: 300 yuan will be rescheduled after NOSHOW. Within the validity period of the ticket, each flight will be charged a delayed flight fee, that is, if it is necessary to change the ticket after each delayed flight, the corresponding delayed flight fee will be charged according to the restriction conditions of the delayed flight space.

Under normal circumstances, the refund will be directly returned by Xiamen Airlines to the bank card that paid the order within 7 working days.

If you choose to pay online through a third-party payment company (such as Alipay, Tenpay, UnionPay, etc.). ), because it takes some time for banks and third-party professional payment companies to process the refund, it may take you more than 7 working days to receive the refund.

Extended data

Special fares are valid on duty and cannot be upgraded/downgraded, signed or changed.

To order international air tickets through the website, you can't get on/off the website. At present, the website can't handle the upgrade/downgrade of international air tickets. You need to go to the Xiamen Airlines direct sales ticket office or handle it through Xiamen Airlines customer service telephone number 95557. Please refer to product restrictions for related handling fees.

If you really need to go through the website, you can only refund the original ticket and buy it again, and charge the refund fee according to the product restrictions.

When the flight is abnormal, you can't refund your ticket at the airport. In order to ensure the safety of passengers' funds, tickets purchased through Xiamen Airlines official website can only be refunded in the following two ways:

1. If the ticket is paid online, you can only submit a refund application through Xiamen Airlines website, and write down the reasons in the remarks column;

2. If you pay the ticket by telephone, you can only call Xiamen Airlines customer service hotline 955557 to submit a refund application.

Xiamen Airlines-Problems related to ticket processing