12345 can I ask about the household registration?

Call 12345 for household registration questions.

12345 was established by the government to help people solve their difficulties. As long as the parties complete the formalities and meet the conditions for moving their household registration, if someone makes things difficult or shirks, they can call to report and ask for help. 12345 government service hotline refers to the public service platform set up by local municipal people's governments, which consists of telephone 12345, mayor's mailbox, SMS, mobile phone client, Weibo, WeChat, etc. , and provide "7*24 hours" all-weather labor service.

Hotline 12345 can improve the service level for the people, promote administration according to law, innovate social governance, and safeguard the legitimate rights and interests of natural persons, legal persons and other organizations. The service hotline 12345 is set up by local municipal governments in different ways, including telephone 12345 and network 12345.

12345 service hotline is usually used for:

1. Public service information consultation on administrative functions, responsibilities, policies and procedures;

2 complaints, opinions and suggestions on administrative management, social management and public services;

3. Non-emergency management and service for help within the scope of administrative authority;

4, citizens, legal persons and other organizations to endanger the safety of people's lives and property, endanger the safety of public property, affect the economic and social development report;

5. Praise the efficiency and administrative effectiveness of government departments and their staff.

legal ground

Guiding opinions of the General Office of the State Council on further optimizing the local government's convenience hotline.

I. General requirements

(2) Work objectives.

Accelerate the merger of government service convenience hotlines except 1 10,19, 120 and 122. By the end of 20021,the government service convenience hotlines set up in various regions and those set up by relevant departments in the State Council and answered locally will be realized. The merged hotlines in all regions are unified as "12345 government service convenience hotline" (hereinafter referred to as "12345 hotline"), and the voice call number is "12345", providing "7×24 hours" all-weather manual service. At the same time, optimize the process and resource allocation, realize the close connection between hotline acceptance and background service, ensure that the problems and reasonable demands reflected by enterprises and the masses are handled and disposed of in time, make the government service convenience hotline connect faster, distribute more accurately and operate more practically, and create a convenient, efficient, standardized and intelligent government service "total customer service".

(3) Basic principles.

Adhere to territorial management and departmental overall guidance. Give full play to the leading role of various regions in hotline merging and management services, compact local responsibilities, especially city and county responsibilities, strengthen departmental policy support and coordination, and merge one place at a time.

Adhere to the connection between complaint acceptance and business handling. Clarify the responsibilities of the hotline 12345 and the business departments, and strengthen the work connection. Hotline 12345 is responsible for accepting the demands of enterprises and the masses, answering general inquiries and not replacing the functions of departments. All departments shall handle relevant business according to their responsibilities, implement supervision and law enforcement, and handle emergencies. If administrative law enforcement cases and complaints are involved, the hotline 12345 will be transferred to relevant departments for handling at the first time, forming an efficient coordination mechanism.

Adhere to the combination of convenience, efficiency and professional support. Taking the practical convenience of enterprises and the masses as the starting point and the foothold, we will expand the acceptance channels, improve the mechanisms of knowledge base sharing, expert support and sub-center linkage, and improve the hotline connection rate and professional service level.

Insist on promoting interconnection and coordinated development. Strengthen the interconnection and information sharing between 12345 hotline platform and departmental business systems, and promote the linkage and integration of 12345 hotline with various online and offline government service platforms and government websites. Relevant departments should strengthen the research and analysis of universal demands and solve * * *.