How to solve the bad review of the US Mission?

As a business, you must not avoid bad reviews, let alone ignore them. This treatment will only make consumers feel that you are irresponsible. If you copy and paste the reply uniformly, it will make people feel very dull and just perfunctory.

The mode of bosses' reply needs to be "sincere apology"+"reasonable explanation"+"closer relationship". You can't reply to bad reviews by copying and pasting, which is very perfunctory. The boss needs to apologize for the specific mistake in a sincere tone and say it won't happen next time. When apologizing, don't be too official, be affectionate and even a little cute (but not too much) to make people feel good.

Extended data

When you encounter malicious bad reviews, you should find out what is going on. According to the content of bad reviews, guess the possible sources of bad reviews. Then identify it carefully, find out its loopholes, and reply. If you encounter a serious bad review, which has affected your reputation, you can report it and complain to the platform.

You must record the call, and you can take a screenshot by sending a text message on WeChat. When making a complaint, you should not only describe the specific content of the complaint clearly, but also attach pictures, that is, appraiser information, bad reviews, product screenshots, etc. In this way, the chances of successful reporting will be greatly improved, and the platform will also delete bad reviews.