There is something wrong with the mobile phone receiving short messages. No information prompt, no information storage. Does anyone know?

Free maintenance within the validity period of three guarantees (1 year) "The validity period is calculated from the date of invoice issuance"

The specific three packages of mobile phones are as follows, I hope it will help you.

Provisions on the responsibility for the repair, replacement and return of mobile phone goods

The first is to implement the principle that whoever distributes mobile phone products is responsible for the three guarantees. The contracts concluded between the seller and the producer or supplier, the seller and the repairer, the producer or the supplier and the repairer shall not be exempted from the three guarantees responsibilities and obligations stipulated in these regulations.

Two, the "Regulations" is the most basic requirement for the implementation of three guarantees for mobile phone products. The state encourages sellers and producers to make a three-guarantee commitment that is more conducive to safeguarding the legitimate rights and interests of consumers and stricter than the regulations. As an express guarantee, the promise shall be fulfilled according to law, otherwise it shall bear the responsibility according to law.

Three, the seller in the sale of mobile phone products, should provide three guarantees vouchers, valid invoices, and accurately fill in and affix the seal. Unpacking inspection, correct debugging, introduction of the basic performance of the product, use and maintenance methods, as well as three guarantees and repairers.

Four, the repairer should carefully record the repair failure, fault handling and quality after repair, and submit the repaired mobile phone products to consumers in person, and fill in the maintenance records truthfully and completely on the three-guarantee certificate, and bear the losses caused by the repair failure.

5. Producers (importers are regarded as producers) should have the certificate of telecommunication equipment access issued by the Ministry of Information Industry; The main body of the mobile phone is affixed with the sign of network access permission, and the instruction manual, certificate of conformity and three-guarantee certificate of this model product are randomly carried; Ensure that mobile phone products meet the statutory identification requirements and meet the performance and functions clearly stated in the product manual.

Six, the three guarantees of mobile phone host are valid for 1 year. The three-warranty period of accessories is: battery for 6 months, external wired earphone for 3 months, charger, mobile terminal card and data interface card 1 year. The validity period of the three guarantees is calculated from the date of invoice, deducting the time delayed due to repair and no accessories to repair.

Seven, within the validity period of three guarantees, consumers have the right to repair, replace and return goods in accordance with these regulations. Handle with invoice and three-guarantee certificate.

If the consumer loses the invoice and the three-guarantee certificate, and cannot provide valid evidence such as the bottom copy of the invoice or the copy of the invoice (bottom copy), but the factory date displayed according to the main machine body number (IMEI serial number) is still within the validity period of the three-guarantee, the 90th day after the factory date shall be the starting date of the validity period of the three-guarantee, and the seller, repairer and producer shall be responsible for free repair according to the regulations.

Eight, within the validity period of the three guarantees, the mobile phone host has quality problems, and the repairer will repair it free of charge. The repairer shall ensure that the repaired mobile phone products can be used normally for more than 30 days.

9. Within 7 days from the date of sale, consumers can choose to return or exchange goods because the mobile phone host fails to perform the functions listed in the manual, the screen can't be displayed, there are typos, omissions, it can't be started, it can't log in or communicate normally, there is no ringing, dialing error, abnormal shutdown, poor contact of SIM card, button control failure, no sound, one-way mute or abnormal volume, and the shell is cracked due to structural or material factors. If the consumer requests replacement, the seller shall replace the mobile phone of the same model and specification for the consumer free of charge. If the consumer requests to return the goods, the seller shall be responsible for returning the goods for the consumer free of charge, and refund the purchase price at one time according to the invoice price.

X. From the eighth day to the fifth day from the date of sale, if the performance of the mobile phone fails, consumers can choose to exchange or repair it. If the consumer requests replacement, the seller shall replace the mobile phone host of the same model and specification for the consumer free of charge.

Eleven, within the validity period of three guarantees, the mobile phone host has the above performance failure, and it still can't be used normally after two repairs. With the repair record provided by the repairer in the three-guarantee certificate, the seller is responsible for replacing the mobile phone host of the same model and specification for consumers free of charge.

Twelve, within the validity period of the three guarantees, if the battery, charger, mobile terminal card, external wired headset, data interface card and other mobile phone accessories have performance failures, the seller shall replace the accessories of the same brand, model and specification for consumers free of charge. If it still can't be used normally after being replaced twice, the seller is responsible for returning the goods for consumers free of charge, and if it is sold separately, the payment will be refunded at the invoice price once; If it is sold together with the host, the payment will be refunded at the price of separate sales.

Thirteen, the mobile phone host can not be repaired within 7 days, the repairer shall provide consumers with a spare machine free of charge, and recover the spare machine after the original machine is repaired.

Fourteen, because the manufacturer fails to provide spare parts according to the contract or agreement, so that the repairer delays the maintenance time, and it has not been repaired for more than 60 days since the date of repair, the seller is responsible for replacing the mobile phone host of the same model and specification for consumers free of charge based on the repair records provided by the repairer in the invoice and the three-guarantee certificate.

15. If the repair time exceeds 30 days due to the repairer's own reasons, the seller shall be responsible for replacing the mobile phone host of the same model and specification for consumers free of charge based on the repair records provided by the repairer in the invoice and the three-guarantee certificate.

Sixteen, in line with the exchange conditions, but the seller does not have the same model and specifications of goods, consumers are unwilling to exchange other models and specifications of goods and demand a return, the seller should be responsible for returning the goods for the consumers free of charge, and refund the payment according to the invoice price.

17. If the seller meets the exchange requirements and has mobile phone products of the same model and specification, and the consumer refuses to exchange the products and asks for a return, the seller shall return the products, but the daily depreciation rate of the used products is 0.5% of the price.

Eighteen, replacement, should provide new goods. After the replacement, the validity period of the three guarantees of the goods will be recalculated from the date of replacement. The seller shall stamp the back of the invoice, indicate the date of replacement, and provide a new three-guarantee certificate.

Nineteen, for mobile phone products given to consumers in business activities, it shall bear the responsibility of three guarantees in accordance with the provisions of the Regulations.