Do the three major communication operators have the problem of leaking consumer information?

Zhang Yongming, secretary-general of Shanxi Consumers Association, said at the press conference held in 2 1 Taiyuan, Shanxi: "The three major communication operators all disclose consumers' personal information to varying degrees or use consumers' personal information for other commercial purposes."

Disclosure of consumer personal information

Selling houses, selling health products ... harassing phone calls and text messages is annoying. Zhang Yongming said that the three major operators in Shanxi have problems in managing commercial short messages and spam messages. Consumers often receive various short messages with codes such as 1065, 1068 and 1069. In addition to tariff messages, government public service messages and various business messages, there are also fraudulent messages, and some consumers believe in such information and are deceived.

In addition, the three major communication operators have the problems of improper collection, use and management of consumers' personal information, disclosure of consumers' personal information or use of consumers' personal information for other commercial purposes.

The Ministry of Industry and Information Technology's Regulations on the Management of Communication Short Message Service clearly stipulates that commercial short messages shall not be sent to users without their consent or request. Users who explicitly refuse to receive commercial short messages should stop sending them.

Zhang Yongming said that telecom operators have the responsibility and obligation to protect consumers from being disturbed and not to send commercial information to them without their consent.

He said that for short message service providers and short message content providers to send commercial short messages to users, operators should provide convenient and effective ways to refuse to receive them together with short messages, and should also send the sender's phone number or code together, and should not send short messages containing false or fraudulent sender's phone number or code, and should not set obstacles for users to refuse to receive short messages in any form. Operators are obliged to cooperate in many ways to strengthen the supervision of spam messages. At the same time, we use technical advantages to protect users' personal information from being leaked and minimize the sending of spam messages.