What if the courier doesn't answer the phone?

The courier didn't answer the phone, so it won't be delivered at this time. Contact the consignee again and deliver the goods. If there is a collection station, it will be sent to the corresponding collection point and notify the consignee.

Before delivery, the dispatcher should contact the recipient by phone, confirm the customer address and make an appointment for delivery. During the delivery process, properly place other undelivered express mail, and it is strictly forbidden to entrust others to deliver and keep express mail.

Other rules of express delivery.

When the courier delivers the express mail to the recipient, he shall inform the recipient to receive and send the express mail in person. The outer packaging of the express mail is intact, and the recipient shall sign for confirmation. If the outer packaging is obviously damaged and other abnormal conditions, the recipient shall inform the recipient to accept the internal parts before signing; Unless otherwise agreed between the courier company and the sender.

For online shopping, payment collection and other express mails that have special agreements with customers, the express delivery enterprise shall sign a contract with the sender (merchant) in accordance with the relevant provisions of the state, clarify the rights and obligations of the express delivery enterprise and the sender (merchant) in the process of receiving and sending, and provide receiving and sending services that meet the requirements of the contract.