Taobao can complain on 123 15.

"123 15" refers to the consumer complaint hotline and the national internet platform. Taobao can complain to 123 15 after failing to defend its rights. Article 39 of the Law on the Protection of Consumers' Rights and Interests Where there is a dispute between consumers and business operators, it can be resolved through the following channels: (1) through consultation with business operators; (2) Requesting consumers' associations or other mediation organizations established according to law to mediate; (three) to complain to the relevant administrative departments; (four) according to the arbitration agreement reached with the operator, submit it to an arbitration institution for arbitration; (5) bring a lawsuit to the people's court. Article 46 If a consumer complains to the relevant administrative department, the relevant administrative department shall handle the complaint within seven working days from the date of receiving it and inform the consumer. Article 47 The China Consumers Association and the consumer associations of provinces, autonomous regions and municipalities directly under the Central Government may bring a lawsuit to the people's court against acts that infringe upon the legitimate rights and interests of many consumers.

Legal objectivity:

Article 37 of the Law on the Protection of Consumers' Rights and Interests: (1) Provide consumers with consumption information and consulting services, improve their ability to safeguard their legitimate rights and interests, and guide civilized, healthy, resource-saving and environment-friendly consumption patterns; (two) to participate in the formulation of laws, regulations, rules and mandatory standards related to the rights and interests of consumers; (three) to participate in the supervision and inspection of goods and services by the relevant administrative departments; (four) to reflect, inquire and make suggestions to the relevant departments on issues related to the legitimate rights and interests of consumers; (five) to accept consumer complaints, and to investigate and mediate the complaints; (six) complaints involving the quality of goods and services, you can entrust a qualified appraiser to identify, the appraiser shall inform the expert opinion; (seven) to support the injured consumers to bring a lawsuit against acts that harm the legitimate rights and interests of consumers or to bring a lawsuit in accordance with this law; (eight) through the mass media to expose and criticize acts that harm the legitimate rights and interests of consumers. People's governments at all levels shall provide necessary funds and other support for consumer associations to perform their duties. Consumers' associations should conscientiously perform their duties of protecting the legitimate rights and interests of consumers, listen to their opinions and suggestions, and accept social supervision. Other consumer organizations established according to law shall carry out activities to protect the legitimate rights and interests of consumers in accordance with the provisions of laws and regulations and their articles of association.