What if Mate 10 headphones can't hear the sound?

If you can't hear the sound when you plug in headphones, the following troubleshooting is recommended:

1, please confirm whether the earphone is plugged in or the phone is equipped with a protective case, which blocks the insertion of the earphone. If the earphone is not completely plugged in, there is no sound in the earphone.

2. Please confirm whether to use Huawei original headphones. Non-original headphones may not be compatible with this phone. It is recommended that you replace headphones or buy Huawei original headphones to achieve a better sound quality experience.

3. If you confirm that there is something wrong with Huawei's original headphones, please bring the purchase invoice to the after-sales service outlets for repair. The address information query method of Huawei Customer Service Center is as follows:

1. You can find the nearest service center through the "Services" page in the member service APP that comes with your mobile phone.

2. At the bottom of the official website page of Huawei Mall, there is a query address of after-sales outlets.

3. Pay attention to the official account of WeChat, "Huawei Terminal Customer Service" on WeChat, and click the service center in service support.

Tips: It is recommended to back up the data in advance, bring the warranty certificate or purchase invoice, and go to the local Huawei after-sales service center for maintenance.