Damage compensation standard in the process of express delivery

1. If the insured courier is lost or totally lost, it shall be compensated according to the insured amount; If the internal parts are damaged or in short supply, the actual loss of the express delivery shall be compensated according to the ratio of the insured amount to the total value of the express delivery.

2. If the uninsured courier is lost, damaged or the internal parts are short, compensation shall be made according to the actual loss, but the maximum compensation amount shall not exceed three times of the charge.

Some express delivery (logistics) companies have transport clauses on the waybill (back), which are generally mentioned above, and some compensate according to the weight of the consignment, such as 20 yuan per kilogram. Express delivery companies are not the same. Many courier companies also provide additional insurance services, which are divided into insured and insurance. Insured price means how much to pay, and the rate is generally a few percent of the value of the goods (1-5), which is relatively expensive; Insurance adopts the traditional freight insurance clauses of commercial insurance companies, with a rate of several thousandths (1-8) and a certain percentage of deductible, which means that the loss is not fully paid. In the express delivery business, most people use insured prices for goods that really need insured prices.

When it comes to the damage of express delivery during transportation, it is obviously necessary to make a claim according to the actual situation. Under normal circumstances, after receiving the requirements of commodity express delivery, the courier company also signed a protection transportation agreement with the merchants, and needs to be responsible for the integrity of the goods. The specific situation depends on the actual situation.

1. Who will pay for the fake courier?

If the courier is impersonated, consumers can sue the shop owner and demand compensation for the paid price. If it can be confirmed that it is caused by the mistake of the courier company, the shop owner can sue the courier company for compensation. If it is the owner's own fault, he can also ask the person who actually receives the goods to return or pay for the goods. At the same time, if the online shop owner and the courier company sign a quotation agreement, the courier company will compensate the online shop owner for the loss, and then the insurance company will compensate the courier company for the loss according to the contract.

Second, how to determine the value of the goods in the package?

The information such as the name, quantity, value and insured price of the goods filled in the postal bill is an important basis for determining the value of the goods. Therefore, when filling in the express delivery form, you should write clearly the relevant information of the goods in detail. If the value information of the goods cannot be displayed on the postal bill, the sender needs to provide additional evidence to prove the value of the goods, otherwise it may bear adverse legal consequences.

legal ground

Postal Law of People's Republic of China (PRC)

Article 47

Postal enterprises shall compensate for the loss of vouched mail in accordance with the following provisions:

(a) if the insured mail is lost or completely damaged, it shall be compensated according to the insured amount; In case of partial damage or shortage of internal parts, the actual loss of the mail shall be compensated according to the ratio of the insured amount to the total value of the mail.

(2) If the uninsured vouched mail is lost, damaged or the internal parts are short, compensation shall be made according to the actual loss, but the maximum amount shall not exceed three times the charge; If the registered letter is lost or damaged, it shall be compensated at three times the charge. Postal enterprises shall state the provisions of the preceding paragraph in the notices of business premises and the mail receipts provided to users in a way that can attract the attention of users. Postal enterprises that intentionally or grossly neglect to cause loss of vouched mail or fail to fulfill the obligations specified in the preceding paragraph have no right to invoke the provisions in the first paragraph of this article to limit their liability for compensation. Article 48

Postal enterprises shall not be liable for the loss of certified mail due to one of the following reasons:

(1) Force majeure, except for the loss of insured mail due to force majeure;

(2) Natural attributes or reasonable wear and tear of the posted articles;

(3) The fault of the sender and the receiver.

Article 49

After the user submits the registered mail, he can inquire about the postal enterprise with the receipt within one year from the date when the domestic mail can be sent by himself, and within/0/80 days from the date when the international mail can be sent by himself. When inquiring about international mail or mail in remote areas specified by the State Council postal administration, postal enterprises shall inform users of the inquiry results within 60 days from the date of inquiry; If other mails are inquired, postal enterprises shall inform users of the inquiry results within 30 days from the date of inquiry. If the mail has not been found at the expiration of the reply period, the postal enterprise shall make compensation in accordance with the provisions of Article 47 of this Law. If the user fails to make an inquiry to the postal enterprise within the inquiry period specified in the first paragraph of this article and fails to make a claim for compensation, the postal enterprise shall no longer be liable for compensation.