Everbright Bank logs on the old monitor to re-verify its identity information.

1. Incorrect account information: You may have entered incorrect account information, such as user name and password, or your account information has been maliciously tampered with.

2. The account is frozen: In order to ensure the security of the account, China Everbright Bank may freeze the account. At this time, you need to contact the customer service staff of China Everbright Bank to unfreeze it.

3. Identity information needs to be verified: because the bank requires users to pass real-name authentication, you may be asked to provide some personal identity information to verify your identity.