How to complain about the courier

Even if the courier just sent has not been shipped away, if you want to return the courier, you need to refund the freight, because the courier has occupied the single number, so even if there is no transportation, the cost has already been incurred, and you need to pay the refund freight.

Express rights protection.

Regarding the rights protection of express delivery, the express delivery lost one piece and complained about the express delivery company, which was regarded as a "ball". The courier is missing. I'll contact the courier immediately. He said it was just for delivery and asked him to find the warehouse. The warehouse said to find a courier, and the courier then said to find a collection point and called the headquarters of the courier company. The headquarters asked me to find the warehouse …

Even some courier companies have never answered the phone manually. They only asked us to check on the official WeChat account, and official website's reply was always a robot. How can we communicate well?

In this case, don't blame us for being "heartless"!

Look here!

Complain through the complaint website of the post office

But remember, you should complain to the courier company at the first time. If the courier company fails to handle it within seven days or the result is not satisfactory, we can complain to the General Post Office, otherwise the post office will not accept it. And the complaint must be supported by evidence. When the rights and interests are threatened, everyone should know how to save the evidence for later use! For example, logistics information, the processing results of express delivery companies, etc.

After complaining on the complaint website of the post office, I successfully obtained compensation. After the netizen filled in the information, the post office promised to reply within 30 days, but the next day it received a phone call from the courier company and took the initiative to contact and handle it. The attitude was excellent and it was not regarded as a "ball" at all. Because once the complaint is implemented, the courier will be severely punished and the entire courier company will be warned!

In the era when everyone is a pickpocket, while dismantling happily, sometimes we will encounter the annoying "problem courier (company)". Today, let's talk about how to protect rights in this situation. After all, it's almost the annual "Double Eleven Handpicking Festival". Some people may ask, "How can a courier complain when he works so hard?" What I want to say is that it is the responsibility of the courier company to safeguard the legitimate labor rights and interests of the courier brother, not the responsibility of the consumer. The courier company should abide by the labor law and other laws and regulations, and give the courier brother enough labor protection. It is obvious robber logic to kidnap consumers with the theory of "courier's hard work" and let the public tolerate the unqualified service of courier companies. Of course, this does not mean that we should be picky and express. Anyone, including us, will inevitably make all kinds of small mistakes at work. If the courier brother corrects in time, I think most people can accept it. But if it is a big mistake (such as losing a piece) and your attitude is very bad, then stand up and bravely defend your rights and interests.

Our rights

The courier company has the obligation to deliver our package safely to us within the specified time, and at the same time, we must protect our privacy and not open the courier without permission. I believe everyone knows these, so I won't go into details here. I want to emphasize that according to Article 25 of the latest Provisional Regulations on Express Delivery, "an enterprise engaged in express delivery business shall deliver the express mail to the agreed address, the recipient or the agent designated by the recipient, and inform the recipient or agent to accept it in person. The recipient or collector has the right to face-to-face acceptance. " It is illegal to leave the courier in the "rookie station" and "beehive" without permission. Sometimes the collection point is far away, and the courier puts it at the collection point without consent, without even notifying the SMS. In this case, we have the right to ask the courier to deliver the goods to your door.