The mobile phone doesn't ring, only receives short messages.

If there is no sound on the phone, Samsung phones usually suggest the following steps for troubleshooting and handling:

1. This may be because the option to turn off all sounds is set. It is recommended to turn off all sounds and uncheck them through phone settings-(My device/device)-Accessibility-(Listening).

2. Check whether the phone is in mute state, set-sound-volume, and try to turn up the volume.

3. If it is invalid, please back up data (contacts, multimedia files, etc.). ) and restore the phone to the factory settings.

If the problem still exists, please take the purchase invoice, maintenance card and machine to the nearest service center for inspection by the engineer.