How to inquire about the refund of returned goods in JD.COM?

Question 1: How to inquire about JD? COM's refund? One item in my member account on the right side of JD.COM is account balance, including account points, account balance, order completion, consumption during the year and so on.

Question 2: How to check the refund record/repair return record in JD.COM? Go to "Repair and Return" under "My JD". COM"- "customer service" view the record at the top of the page.

Question 3: What do the third-party sellers of 3:JD.COM think of the order viewing steps in the refund?

1. Log in to JD.COM and open My Order. If it's JD COM, JD.COM will be displayed on it. If it is the goods of a third-party seller, the name of the third-party store will be displayed.

2. Click "Apply for Repair/Return" of the third-party seller's goods.

3. Click "Apply" after entering, and choose to return or exchange goods according to your desired purpose. Take the return as an example, and click Return. Explain the reason and quantity of return, and sometimes provide relevant photos for the convenience of third-party merchants. Confirm the refund information and submit it after confirmation. You will be prompted to submit successfully.

4. If you want to check the application progress after submission, you can click Repair Return-Repair/Return Record-View to enter. If the business has not been audited, you will see the progress to be audited. When the merchant is approved, the status will be changed to customer delivery. At this time, we are required to fill in the delivery express information and return the goods.

5. After filling in the courier information, the filled courier number will be displayed on it, and the refund will be made after the merchant confirms the receipt.

6. When the merchant receives the goods and confirms the refund, first check whether the refund has arrived, check the receipt and click "Resolved". If not, please contact the merchant until you receive the refund.

Question 4: How to check the refund record/repair return record in JD.COM? Go to "Repair and Return" under "My JD". COM"- "customer service" view the record at the top of the page.

Question 5:JD.COM Return Process: When the return is put into storage, JD.COM will arrange a refund for you and return it to your JD.COM account. Don't worry!

Question 6: How to apply for a refund when shopping in JD.COM Mall? Hello, the goods have not been received yet. If you need to apply for a refund, you can click the "Cancel Order" button behind the corresponding order number and submit the refund application according to the page prompts. We will process your refund application for you as soon as possible; If the goods have been received, you can submit a return application within 7 days. You can click to query the return application, click the "Apply" button under the corresponding order number, and submit the return application according to the page prompts; And choose the required refund method when filling out the service form application, and we will process your refund application for you as soon as possible. Please rest assured that the above operations need to open the payment password. If you can't get a refund, you can contact the manual customer service to verify the handling.

Tips: You have submitted a refund application and a return application at the same time after the sale, and there is no need to submit a refund application separately.

Question 7: How did 7:JD.COM get a refund? Where did the money go? The specific operation steps are as follows:

1. Enter my order page, find the order to cancel, and click the "Cancel Order" button;

2. After selecting the reason for canceling the order, submit the application;

3. After successfully canceling the order application, you can click My Order >; Customer service > cancel order record page to view the cancellation progress.

Orders after online payment (including discount cards /JD and other cash on delivery orders. COM E card) is cancelled successfully, and JD.COM will provide you with the service of "fast refund of orders".

JD.COM self-operated commodity orders. COM:

Before the goods leave the warehouse: if the cancellation application is submitted before the goods leave the warehouse, the refund review will be completed 30 minutes later.

Delivery of goods to the distribution station: If you submit a cancellation application before the goods are delivered to the distribution station, you will complete the refund review within 24 hours.

On the way to the distribution station: if you submit a cancellation application on the way to the distribution station when the ordered goods have been loaded, the refund review will be completed within 24 hours of the day when the goods arrive at the distribution station.

Reject the order: after the order is rejected, the system will automatically help you submit the cancellation application and complete the refund review within 24 hours of the same day.

Commodity orders of third-party sellers:

The third-party seller's order will be refunded according to the seller's own situation.

Screenshot of refund instructions:

Question 8: How can I apply for a refund only for JD.COM after returning the goods? The specific operation steps are as follows: 1. Enter my order page, find the order to cancel, and click the "Cancel Order" button; 2. After selecting the reason for canceling the order, submit the application; 3. after the order cancellation application is successful, you can click my order >: customer service > cancel order record page to check the cancellation progress. Precautions for canceling the order 1, and the order submission is ...

Question 9: How does JD.com apply for returning goods to your account in JD.COM Mall and select "My Order" at the top of the homepage?

Select "Apply for Repair/Return" on the far right side of the order.

After selecting the goods to apply for, enter the "Apply for After-sales Service" page.

Please pay attention to JD. "after-sales service rules" of COM:

1. If there is any quality problem within 7 days from the actual receipt of the goods, it can be returned and exchanged within 8 days to 15 days.

2. It is more than 15 days since you actually received the goods. In order not to delay your use and shorten the maintenance time of faulty goods, it is recommended that you directly contact the local manufacturer's maintenance outlets for handling when the goods fail. Please log in to the factory in official website or call the factory service hotline to consult the information of the maintenance outlets, and you can go to the outlets for maintenance with the invoice. During the warranty period stipulated by the National Three Guarantees, there are no after-sales service products of brand manufacturers, and JD.COM provides free maintenance services.

3. In the case that there is no problem with the goods, JD.COM promises to return the goods in full within 7 days from the date when you actually receive them. As long as they are not used, the secondary sales will not be affected. All the products sold in JD.COM are brand new. In order to protect the interests of consumers, the following situations are regarded as affecting secondary sales:

1) Non-product problems such as refrigerators, televisions, washing machines, air conditioners and water heaters. Do not accept returns, so please place an order carefully;

2) Open the original package of the sealed product;

3) The product has been used for electricity, water and card slot;

4) Diamonds, gold, watches, luxury goods, jewelry and personal accessories are not accepted for return.

Note: Bosch power tools are not included in the national three guarantees. If there are quality problems, you can contact the manufacturer directly for maintenance.

Casio electronic organ needs the manufacturer's test report to identify it.

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Select "Return". Fill in: submitted quantity, application evidence, problem description, commodity return method (door-to-door pick-up, delivery to pick-up point, express delivery to JD.COM. COM), refund method (refund to account balance, return to original payment method, refund to bank card), contact name and mobile phone number. Submit the application form.

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Please wait for approval after submitting your application. After the approval, the goods will be returned in the way you choose. For example, if I choose to pick up the goods at home, usually a courier from JD.COM will pick up the goods the next day. When the goods are returned to the warehouse, the refund will be made according to the refund method you choose.

Question 10: How can I check the refund progress of cancelled orders in JD.COM Mall? Hello, open JD.COM website directly, log in your account and enter my order. Your adoption of the return application is my motivation! Remember to praise and adopt, it is not easy to answer questions, help each other, and friends who ask questions on mobile phones can be satisfied at the evaluation point in the upper right corner of the client.