About the return visit!

1. You have to identify yourself first: "Hello! I'm here to bother you ... "Eliminate the distrust of customers.

You should be polite: May I bother you for a while?

3. Because you ordered the vegetable delivery service of our company before, you recently suspended this service (depending on when the customer canceled). I wonder what caused you to suspend this service?

4. Understand the reasons why customers cancel this service, explain the advantages of the company, and weaken the reasons why customers care about giving up ordering. At this time, you can introduce many new dishes by the way, and you can also greet each other, no matter whether the other person lives alone or takes care of the children. If you are an old man, it may be better to call your uncle and aunt; Ask each other what vegetables they like to eat, and what children and lovers like to eat. Anyway, it is a set of relationships, and then you can say what vegetables are good for what diseases (don't talk nonsense about this, you can prepare a document yourself first, and probably know what vegetables are good for what). I think the original intention of your boss is to save the lost customers, or it can be said that delivery is convenient and fast. If the old man says that the children are not at ease and the transportation is inconvenient, the young man says. Finally, I'd like to ask if you have ordered our vegetable takeout before. This must be in consideration of our company ... do you think you have any plans to continue ordering?

5. Concluding remarks for customers who have communicated well: Thank you. If you have a desire to deliver food, you can call me at any time. My phone number is * * * *. All right, we're done here. It was really nice talking to you. I hope I can serve you. I wish you success in your work and good health. Goodbye.

6. Record each call in detail:

1, telephone number 2, customer's last name (full name is better) 3, customer's work nature 4, customer's attitude and questions 5, how to answer and communicate 6, date and call duration.