National government complaint hotline

1. Consumer complaint telephone number: 123 15

123 15 is the consumer complaint reporting telephone number. When the following situations exist, you can call the report number:

1. When the rights and interests are infringed, the respondent is under the jurisdiction of the administrative department for industry and commerce;

2. When the rights and interests are infringed in the process of consumption;

3, when found fake and shoddy goods and manufacturing fake and shoddy goods "dens";

4. When false advertisements are found to deceive consumers.

Second, the tax service hotline: 12366

12366 tax service hotline is a hotline number specially approved by the national tax system to provide tax services for taxpayers in State Taxation Administration of The People's Republic of China, People's Republic of China (PRC). When the following situations exist, you can call the report number:

1. Tax policy, collection and management process and other tax-related business consultation of the national tax system.

2. Basic information of taxpayers and other tax-related inquiries within the national tax jurisdiction.

3. General illegal tax returns within the jurisdiction of the national tax (including illegal invoice returns and illegal tax registration returns, etc.). ).

4. Taxpayers complain that they are not satisfied with the service attitude of the staff of the tax authorities.

5 taxpayers are dissatisfied with the service quality and efficiency of the tax authorities and their staff.

6. Taxpayers complain that the tax authorities and their staff have violated their legitimate rights and interests in the course of performing their duties.

7 rationalization opinions and suggestions put forward by the national tax authorities in standardizing administrative law enforcement and improving service quality and efficiency.

Iii. Hotline for human resources and social security services: 12333

12333 the scope of service acceptance includes: employment, social security, labor relations, income distribution, talent work, civil servant management, military resettlement, intelligence introduction, etc. , and provide services such as personnel, employment, social security and other policies and regulations, procedures consultation and various information inquiries, as well as zero-employment family complaints, employment complaints and other services.

Iv. environmental protection hotline: 12369

When reporting environmental pollution problems, you can report to the Environmental Protection Bureau or the "12369" city command center according to the location of environmental pollution incidents.

1, general pollution problems are accepted by the environmental protection bureau of the jurisdiction, and serious environmental pollution problems can be reported directly to the "12369" city command center.

2 belong to the jurisdiction of the environmental protection department, which belongs to the municipal level, and is handled by the municipal level; If it belongs to a certain district, it will be handed over to the environmental protection department of the district.

3. For some things that are not under the jurisdiction of the environmental protection department, such as urban garbage disposal, 12369 will not send special personnel to the site, but hand them over to relevant departments for handling.

V. Hotline of the State Tobacco Monopoly Bureau: 123 13.

123 13 is the special number for the State Tobacco Monopoly Bureau to accept the supervision report of the national tobacco monopoly products market. The hotline "123 13" is positioned as a public service in tobacco monopoly administration. Its main function is to receive reports from the public about illegal production and operation of tobacco monopoly products, answer inquiries about tobacco monopoly laws, regulations and policies, and better safeguard the interests of the state and consumers. If citizens find problems such as illegal sales of tobacco products, please call the "123 13" tobacco complaint hotline in time to safeguard their legitimate rights and interests.

Six, the national discipline inspection and supervision report telephone: 12388

12388 reporting scope:

1. Report and accuse Party organizations and party member of violating political discipline, organizational discipline, honesty discipline, mass discipline, work discipline and life discipline.

2. The object of supervision (six types of public officials stipulated in the Supervision Law, the same below) fails to perform his duties according to law, violates the provisions of fair use rights, clean politics and ethics, and is suspected of committing crimes such as corruption and bribery, abuse of power, dereliction of duty, power rent-seeking, interest transfer, malpractice for personal gain and waste of state-owned assets.

3. party member refuses to accept the disciplinary action or other treatment made by the disciplinary inspection organ, and lodged a complaint.

4, the object of supervision refuses to accept the decision of the supervisory organ involving me, and lodge a complaint; Complaints made by the respondent and his close relatives against the supervisory organs and their staff for violating laws and regulations and infringing upon the legitimate rights and interests of the respondent.

5. If the decision on disciplinary action made by the original administrative supervision organ does not exceed the application period, lodge a complaint.

6. Criticism and suggestions on building a clean and honest party style and anti-corruption work.

Seven. National legal service hotline: 12348

"12348" is a special telephone for legal consultation of municipal, district and county judicial bureaus and legal aid centers for the public. Accept legal advice from the masses, cooperate with the mediation of civil disputes, timely reflect the information of people's legal needs, guide and accept legal aid applications, and safeguard the legitimate rights and interests of poor and vulnerable parties, judicial justice and social stability. The "48" in the cornet takes the homonym of "judicial", which means seeking legal services and seeking judicial administrative organs to mediate civil disputes.

Eight. Public health service telephone: 12320

12320 belongs to the public welfare hotline of the government in the health industry. It is a channel for the health system to communicate with the society and the public, and a platform for the public to report and complain about public health-related issues. 12320 accept public reports on public health emergencies and cases of violation of health laws and regulations; Accepting public complaints about emergency handling of public health emergencies; Accept public opinions and suggestions on public health work; To provide consulting services on public health laws, regulations, principles and policies, disease prevention and control and medical care in China.

Nine. Financial complaint telephone number: 12363

12363 is the complaint telephone number of the People's Bank of China, and it is a special number for the national financial consumption and complaint inquiry service. 12363 The scope of complaints includes complaints within the statutory duties of the People's Bank of China, such as payment and settlement, and credit investigation. , as well as complaints involving cross-market and cross-industry financial products and complaints affecting financial stability within its jurisdiction.

X. Judicial service hotline: 12368

"12368" is the judicial information public service number determined by the Supreme People's Court and widely used in the national court system. You can contact the judge, inquire about the case, consult the lawsuit, put forward opinions and suggestions on the work of the court or petition.

Eleven, the national postal service telephone: 12305.

12305 is a special customer service number for postal consumers to complain. According to the Measures for Handling Consumer Complaints in Postal Industry, consumers should first complain to postal operators when they complain about the service quality of postal industry. If an enterprise is dissatisfied with the processing results of the enterprise or fails to reply within the prescribed time limit, it can appeal to the local postal administration or the State Post Bureau through the "12305" special service telephone. You can also complain online.

12. Telephone number for reporting bad network and spam: 1232 1.

1232 1 To receive reports from all walks of life on bad networks and spam, and the scope of acceptance is:

1, using internet websites, forums, emails, instant messages, blogs, etc. Spreading and sending bad and junk information;

2. Bad and junk information spread and sent through SMS, MMS, CRBT, WAP, IVR and mobile games (including PHS);

3, the use of telephone, fax and other means of communication, with the help of other information communication networks or telecommunications services to spread and send bad and junk information.