Communication forms of information exchange

According to the direction of communication, it can be divided into:

1. Horizontal communication: also known as parallel communication, refers to the information transmission and exchange between organizations, units or individuals at the same level.

2. Vertical communication: A, upward communication B, downward communication From the perspective of whether the status of the sender and receiver of information has changed, it can be divided into one-way communication and two-way communication.

One-way communication: refers to the communication mode in which the sender and receiver of information have the same status.

Two-way communication: refers to the ever-changing communication mode between the sender and the receiver of information.

The experimental results show that:

One-way communication is faster than two-way communication.

Two-way communication is more accurate than one-way communication in content correctness.

Externally, one-way communication is quiet and regular, while two-way communication is chaotic and disorderly.

In two-way communication, people who receive information have more confidence in their own judgment and are more sure of their own behavior.

In two-way communication, people who deliver information will feel psychological pressure, because they may be criticized or criticized by the subjects at any time.

Two-way communication is easily disturbed and disorganized. 1. Language communication: It can be subdivided into oral communication and written communication.

1) oral communication

A, advantages: simple, flexible and fast; Auxiliary use of body language (expression, posture, gesture) to increase communication effect; Free exchange of opinions and timely feedback.

B. Disadvantages: short information retention time; Influenced by oral expression ability; Once you go, there is no way to go back and ratify; Information is easily distorted in the process of communication.

2) Written communication:

A, advantages: the authority is correct, and it is not easy to be distorted in the process of communication; Can read and learn repeatedly; It can be preserved for a long time.

B. Disadvantages: strong dependence on words, and the communication effect is greatly influenced by the cultivation of words; Poor adaptability to environmental changes.

2. Nonverbal information exchange

(1) The charm of sound

Tone: the volume of sound: the size and frequency of sound: the speed and quality of speech: the timbre of speech.

(2) Facial expression

Emotions and facial expressions, eyes

(3) Body posture and gesture behavior 1, formal communication

I. Concept

B. advantages and disadvantages:

C. Communication network: chain, Y-type, wheeled, ring and omni-channel.

2. Informal communication

A. concept:

B. advantages and disadvantages:

C. Communication networks: single line type, gossip type, random type and cluster type.