I am a Taobao seller. Why can't I hear from the buyer? Where to set it up?

I didn't get the message because I set a strange anti-jamming mode.

There may be two steps in the setup, as follows:

First, download and open the "Niu Qian" client on the computer, and log in the merchant number.

Second, in the background interface, find "Want Want Reception Center" and click Enter.

3. Find more settings in the lower left corner of the reception center and click "System Settings" to enter.

4. On the left operation bar, click "Anti-harassment" to enter.

5. If you choose the strange anti-harassment mode by mistake, you can click Cancel to accept other people's messages.