Why is there only one box for downloading mobile phone color pictures online, and the picture inside is missing? How to download the pictures inside?

) first look at whether the terminal is a MMS mobile phone, and then look at whether the settings are normal; If the setting is not normal, set the MMS phone correctly;

B) Whether the mobile phone color map download has been successfully sent or received (that is, whether the user has turned on the GPRS function), and if the multimedia message has been sent or received, it means that the user has turned on the GPRS function; If it has never been sent or received, the user's mobile phone may not have GPRS function. The solution is to call 1860 and ask the customer service staff to help turn on the GPRS function. Users can send and receive MMS normally after turning on GPRS.

C) If the user has opened GPRS, check whether the local network is normal; At present, MMS service is generally carried by GPRS network, and whether the local GPRS network is normal or not can be judged by using mobile internet and other services. If the GPRS network is abnormal, it is necessary to report it to the local 1860 personnel in time;

D) If the GPRS network is normal, it may be a problem with WAP gateway, MMS center (MMSC), photo album, mailbox, website, etc. Therefore, it is necessary to report to local personnel 1860 in time.

06. Why did you receive the message No.3350?

A: If you receive a short message from 3350, the content is as follows:

"Because the mobile phone you sent to the user13 * * * * * * does not support the ringtone function, you; Sending MMS was unsuccessful. "

This is because when downloading color images on the mobile phone, the receiving user is a non-MMS user, and the SMS notification sent to the sender or the customized party is free, and the information fee of MMS is not charged. At present, the solution is that if the user is indeed a ringtone mobile phone, first turn on GPRS, and then change the user status to a ringtone user in the mobile phone color map download self-service system, so that it can receive normally; If the user's terminal is not a MMS terminal, but receives such a short message every day, it means that the user has customized the monthly subscription service on an SP website, and the user can cancel the monthly subscription service according to the SP name and SP service code in the short message notification and the method in the second article above.