What if the mobile phone can't connect to the Internet?

If you use a vivo phone, the data network can't access the Internet. It is suggested that you can refer to the following troubleshooting steps:

1. Check the phone settings

Open the phone shortcut center (slide down at the top or slide up at the bottom) to see if the data network has been turned on.

2. Confirm the status of the mobile phone card

Ensure that the phone bill balance of the mobile phone card is sufficient. If the phone is stopped due to arrears, please restart the phone after the recharge is successful. Please confirm with the operator whether the traffic limit standard has been reached or whether the data network function is enabled. If necessary, you can replace the SIM card that can surf the Internet normally to confirm.

3. Check the cell phone signal

If the cell phone uses a metal, magnetic protective case or bracket, such protective cases and brackets have an impact on the cell phone signal, so it is recommended to take them off and try them. If you are in an underground parking lot, elevator room and other environments, the coverage of mobile phone signals is easily affected by these environments, the signal will be relatively weak, and the data network will also be affected. It is recommended that you go to an open area, such as an outdoor open environment for testing.

4. Check the networking permission

Please go to mobile phone I Manager-Traffic Management/Traffic Monitoring-Networking Management or Setting Applications and Permissions-Permission Management to check whether the application networking permission has been turned on.

5. Check VPN (Virtual Private Network)

Please go to Settings-Other Networks and Connections --VPN, check and confirm whether VPN is used, and if so, please close it and try again.

6. Check the network settings

Please go to mobile phone settings-mobile network (SIM card information and settings-corresponding SIM card)-access point (APN) or set mobile network/dual card and mobile network-access point (APN), and click "Reset to default settings" to restart the phone.

7. Search the Internet again?

please go to settings-other networks and connections, turn on "airplane mode" and then turn it off. for a 5G mobile phone, please go to settings-mobile network, turn it off and then turn on the "enable 5G" option.

8. Resetting the network settings

Resetting the network settings will delete and disconnect the connections and pairing records of WLAN, mobile data network, Bluetooth and other networks. You can enter Settings-System Management-Backup and Reset-Reset the network settings-and enter the screen lock password.

Note:

1. Enter the cloud service-data synchronization-turn on WLAN and Bluetooth to synchronize data to the cloud service.

2. enter "cloud service"-device cloud backup-backup data type-open "system data"-return to the previous page-back up immediately, and back up some system setting data.

9. Restore all settings (do this when users can't see the reset network settings menu)

Go to Settings-System Management-Backup and Reset-Restore all settings/Go to Settings-More Settings-Backup and Reset-Restore all settings, and follow the onscreen instructions.

* Note: Restoring all settings will not delete any data or media files, only all settings of the mobile phone will be restored, and some third-party application accounts need to be logged in again. Please confirm that it will not affect the use of the software before operating. For the sake of data security, it is recommended to back up the mobile phone data in advance before operation.