Development planning of county-level insurance companies

20 15 year work plan

20 15 is coming. In order to complete the indicators issued by the company, strengthen the work style construction, improve ideological understanding, strictly implement the terms of the company, enhance the enthusiasm and initiative of the work, improve the auto insurance claims service, comprehensively improve the work performance and improve the service quality, the work plan for 20 15 is as follows:

I. Specific work objectives

1. Improve the timeliness of claims service, strictly implement the claims service time stipulated by the company, ensure that customers can complete claims in the shortest time, and reasonably protect their rights and interests.

2. Improve service level, service quality and customer satisfaction.

Second, the main work initiatives

1. Learn relevant business knowledge seriously, improve your ability to solve problems, shorten the claim period, increase the claim limit and simplify the claim process.

2. Merge the post of nuclear loss and compensation, speed up the limitation of cases, strengthen the tracking service of open cases and shorten the closing cycle.

3. Strengthen the notification before underwriting. Strengthen the one-time notification service when making claims,

4. Reduce the price difference and repair the difference when the loss is fixed. By means of standardization of working hours, maintenance of spare parts system, etc., the service commitment of claim settlement without price difference is introduced to reduce differences.

5. Further enhance the image of service etiquette of the claim settlement personnel, especially some problems encountered in language, behavior, dress and vehicle management norms. By setting standards and strengthening inspection, the service attitude of claim adjusters is ensured to be of high quality.

6. Take the initiative to care about customers and reduce complaints from letters and visits. Earnestly implement the return visit system for customers who are in danger, and improve the satisfaction of closing the case by sending SMS and indemnity SMS. In case of possible disputes, preventive measures should be taken in advance. Timely discovery and timely rectification.

Third, enhance team awareness and establish a good working atmosphere.

Enhance mutual understanding with other employees of the company and be proficient in business communication. Learn from each other, make progress together, improve their working ability and professional level, and truly become a good helper of leaders and a good partner of colleagues.

Fourth, establish the spirit of ownership and actively make suggestions for the company's development.

The economic benefits of the company are directly related to everyone's own fundamental interests. Actively make suggestions for the company's development, put forward reasonable suggestions, establish the idea of putting the company's interests first, and do our best to contribute to the company's development.

Five, improve service efficiency, establish a good corporate image.

To do a good job in service, we must strive to improve the efficiency of door-to-door service, adopt humanized service, speed up work, improve service quality and level. Establish a new image of the company in an all-round way, and truly form high-quality, civilized and efficient services.

1, civilized office, clean environment, civilized language, courteous service and standard of office behavior.

2. Improve work efficiency, maintain high efficiency from all aspects of work, and make fast, simple and flexible working methods recognized by customers.

3. Do a good job in tracking service and keep good communication with customers at all times to ensure that customers' problems are solved in the shortest time.

In the work of 20 15, I am determined to make new contributions to the development of our company and the insurance industry under the correct leadership of the company, with firm confidence, pioneering spirit, solid work and pragmatic innovation.

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