How did Thai Bird Airlines respond to the incident of China tourists stranded at Thai airport?

65438 122 October, in response to the incident that "China tourists stayed at Thailand airport for more than12 hours", the China representative office of Thailand Bird Airlines responded to the Beijing News reporter that the scheduled departure time of the flight involved was120 October, and the crew learned that the planned runway was overloaded and needed to be replaced. According to the adjusted flight time, the flight time of the original unit exceeded the international regulations, so the flight time continued to be delayed and took off at 2 1 day 1 1: 30. At present, the tourists on this flight have returned to China.

Recently, some netizens reported that nearly 300 tourists from Shaanxi, China, were stranded at Phuket Airport in Thailand when they returned home on a Thai bird flight. Some tourists said that the flight back to Xi 'an should be1take off around 23: 00 on October 20th, 65438. After sitting on the plane for more than an hour, I was told not to take off. During the period, Bird Airlines and Phuket Airport provided no other services except one-time box lunch and a bottle of water. As of 9: 00 am on February1day, it stayed at the airport for more than 12 hours.

On the afternoon of 22nd, the head of China Representative Office of Thai Bird Airlines responded to the Beijing News reporter that the flight could not take off for a long time, mainly because the runway was changed and the flight time of the crew exceeded the international regulations. She explained that the scheduled flight departure time is1October 20th, 65438+23: 20. After the tourists boarded the plane, the crew was informed by the airport that the original runway was overloaded and had to be replaced, so it was changed to 65438+2 1: 30 in the morning. According to the adjusted flight time, the flight time of the original crew exceeded the international regulations, so the flight departure time continued to be delayed, and finally it took off at 65438+1October 2 1 day1kloc-0/:30.

At the same time, the person in charge said that the number of "300 tourists" on the Internet was inaccurate. "Our plane is relatively small, and the flight involved is only 186 seats, and it was not full that day." The specific number of tourists affected is still in the statistics.

Regarding the situation that tourists reported that "there was no communication and explanation during the stay, and there was no service work", the above-mentioned person in charge said that it was mainly because the staff at Phuket Airport in Thailand did not have a good language and communication with tourists was not smooth. It said that Bird Airlines provided breakfast and dinner for tourists and compensated them, and all the tourists accepted it. The hotels near the airport were all full that night, and it was impossible to stay. In addition, entering and leaving the airport requires a lot of procedures and baggage transportation, so there is no hotel accommodation for tourists.