How to complain to the 12345 mayor hotline

Legal Subjectivity:

If the 12345 complaint is not resolved, you can try calling up the level. The 12345 government service hotline, referred to as the 12345 hotline, refers to a public service platform established by the people's governments of various cities that specializes in handling hotline matters, consisting of telephone number 12345, mayor's mailbox, mobile text messages, mobile clients, Weibo, WeChat, etc. , providing "7×24 hours" all-weather manual services. Legal objectivity:

Article 39 of the "Consumer Rights and Interests Protection Law"

If consumers and operators have disputes over consumer rights and interests, they can be resolved through the following channels:

(1) Negotiate and reconcile with the operator;

(2) Request mediation from the consumer association or other legally established mediation organization;

(3) Apply to the relevant administrative department Complain;

(4) Submit to an arbitration institution for arbitration based on the arbitration agreement reached with the operator;

(5) File a lawsuit with the People's Court.