How to send SMS to remind customers?

How to send a message to remind customers? When we return to the company during the holiday, we can send messages to our customers and tell them that we are at work. If customers need our help, they will contact us on their own initiative. So how to send a message to remind customers? Let's have a look.

How to send SMS to remind customers 1 1. How to send information notification?

Send a message notification via mobile phone

When we go to work formally, we can send messages to customers by mobile phone, that is, text messages. We edit the work notice, edit the customers who need to be notified and send them out. The advantage of this method is that customers can receive information in time and effectively, but the disadvantage is that if there are too many customers when sending text messages, the cost is quite high and it is not suitable.

Send software and hardware by SMS.

If we have a large number of customers, we can use the software of short message group sending, which can let customers know that we have gone to work quickly and conveniently, and it is also more labor-saving to send. Another advantage of this method is that we can edit our numbers, which is very powerful. But it is necessary to buy equipment at first, but it is worthwhile to have more customers.

E-mail for sending information notification

We can also use the company's email to inform all families of our work. Although this method can rarely be checked by every customer, the conversion rate is not high, but it is just the opposite for high-end customers. Because some high-end people will pay more attention to their emails, especially important things, which are generally received by email, they also have certain advantages.

Wechat sends information notification

We can also use WeChat to inform our customers about our work, so that customers can tell us their needs in time and help them. Wechat is a chat software that many people are using now, and basically everyone is using it. In this way, customers can receive and view it in time, and it is basically free. You only need to edit it to send it, and you can also build a customer base, so that you can inform all customers with one message and reply, which is very convenient.

Use QQ to send information notifications

We can also use QQ to send information notices about our work. From now on, everyone will use QQ, and the company will have its own QQ. Using QQ to send information about our work can make customers understand it in time and effectively, and it is also convenient to answer questions. Compared with WeChat, the computer operation may be more convenient, and WeChat is more suitable for mobile phones, and it is also free.

Call to inform

You can also call to inform us that we are going to work. The advantage of this method is that it can make customers feel our relationship, close the relationship with customers, let customers remember our company better and improve efficiency. But the disadvantages are also obvious, that is, it is easy to disturb unnecessary customers, and the cost of calling is quite high. It is also very heavy to inform them often.

Notify through publicity on the website

This notification method is generally used by state-owned enterprises or departments, because the customers of these units are not clear, and the number of customers is large, so it is difficult to notify. Therefore, if these units officially go to work to inform customers, they can use the way of website announcement or the way of media website announcement, which is more formal and convenient, and it is good for customers in need to check directly.

Second, the notification information editing method

The name of the person or customer to be notified.

When editing the information informing customers that we are going to work, we need to first say the customer's name and add greetings, such as Dear XX, how are you? It reflects our respect and concern for our customers, and it can make customers feel trust in us, isn't it?

Then we need to explain who we are or who the company is.

We need to write down our company or who we represent to let customers know whose notice this is, so that they can find us when they need it, so this is an essential content, so we must write it down.

Then tell us the purpose of our notice.

Informing customers that we are going to work is the next step, and the specific content is very clear. And told them to go to work and contact them in time if they need help. Only in this way, this information is effective, otherwise it is useless information, so that customers don't know why.

Finally tell the time.

Finally, the time and specific date of going to work must be clearly written, so that customers can know when we will go to work, and just come to us directly then, so as not to cause unnecessary trouble. Even if such notification information is complete, it can clearly express the information that we inform our customers to go to work.

Other notification methods, such as translating editing methods into spoken language.

If we use non-verbal notification, we can translate the edited text into spoken language and convey it to our customers so that they can understand what we mean. Because of the particularity of spoken English, it is necessary to say something respectful, so as to communicate well and achieve results.

How to send SMS to remind customers? First of all, the purpose of texting should be clear.

As we all know, merchants send text messages for a purpose, not for brand promotion, but for the promotion of some activities.

Dear vip users of xx enterprise, we sincerely invite you to attend the opening ceremony of the new company held by xx enterprise. Welcome to attend! The invitation letter has been sent to your mailbox, please check it and reply to us in time, thank you!

Dear Ms. Xx (Mr.) of xx Taobao, double eleven big promotion, 60% discount on products in xx store! The annual carnival, miss waiting for a year!

Second, send text messages in a planned way.

As we all know, customer loyalty can't be achieved by one or two short messages. Merchants need to organize multiple promotional activities in various forms and stages, instead of relying on a single promotional activity to achieve the expected purpose.

Take the brand clothing store as an example: xx clothing store organized a systematic short message sending activity this year, and launched the promotion activity of "clothing store telling the truth" in the first quarter; In the second quarter, the "customer retention plan" promotion campaign was launched for free trial SMS users; In the third quarter, the "buy one get one free" promotion was launched for users; In the fourth quarter, the "clearance" promotion was launched, and the influence of SMS sending was enhanced through interlocking combination promotion activities. Moreover, vip users of brand clothing stores rose by about 654.38+ million.

Third, the content of short messages should be creative.

We all know that the number of short messages is generally less than 300 words, and the novelty of the content will leave a better impression on users.

Dear queen of xx clothing store, I am your precious xx. You have been away from me for a long time. Come and take me home once in a hundred years 1 1, 50% discount. I miss you very much!

Tips:

When sending messages to customers, we should also pay attention to moderation. At the same time, from the customer's point of view, let the receiver feel that the information received is useful, let users keep a good impression on businesses and enterprises, and think of you first when they have related needs and ideas, so that you will get better results.

How to send SMS to remind customers? 3. The signature should be concise.

Giving each sender a respectful name will make your message more humane and friendly. The message contains the signature of the enterprise (or the name of the general manager), which is a kind of respect for the recipient.

Some enterprises use "short message service", that is, short message channel. As a mobile and Unicom enterprise, the number cannot be recognized (that is, it is not the sender's mobile phone number), so when sending a short message, you must add the name of the enterprise or the sender's name (signature), otherwise the effect will be poor.

The time should be right

9 am to 1 1 is the best time to send messages to customers, not at noon or at night. Because many people have the habit of taking a lunch break, texting at noon is easy to cause disgust; Sending text messages at night, especially caring and greeting messages, can easily be mistaken for harassment.

In addition, you can choose to send messages of blessing on Chinese New Year and holidays, send messages about climate change such as cloudy days and rainy days, and invite hotels to try new dishes.

Follow up afterwards

It's over after texting? That's a waste of communication with customers! So you can ask at a suitable time after the New Year and holidays. Did you get the message I sent you? If the customer is impressed with you, he will definitely answer "Yes, thank you for your blessing", and the tone is still relatively high, and there is a feeling of happiness and gratitude in it, indicating that your message is effective; If your message doesn't have any effect, customers will generally take care of your face, perfunctory, pause, and then say "received", which actually doesn't matter. In this way, you will also achieve the purpose of blessing and continuing to communicate with customers.