If the customer's hidden number of Meituan has a bad review, the customer can't be found. Who has a good idea?

In order to protect the privacy and safety of customers, Meituan hides the number function from diners.

If a customer has a bad review after eating, it is impossible for the merchant to directly find the customer and inquire about the contact information of the customer.

However, we can avoid and save the impact of bad customer reviews on the store from two aspects.

The first way:

One: Open Meituan Takeaway Merchant Edition, and click Order Management-Historical Orders.

Two: Find the detailed orders of customers with bad reviews, and click on the top right corner to initiate a chat.

Third, enter the chat window between the customers and riders of the merchants, where the merchants can explain to the customers and ask them to delete the bad reviews.

The second way:

One: Open the backstage of Meituan Takeaway Merchant Edition, and click Customer Management-Customer Evaluation.

Two: enter the customer evaluation, find the corresponding bad reviews, and there are functions of reply, posting and reporting below. These functions can communicate with customers, make concessions to customers, and report false comments.

Bad reviews will affect the star rating of the store and the recommendation weight of the store on platforms such as Meituan and Volkswagen. Most importantly, many new customers not only look at the star rating before choosing a store to spend, but also directly use the praise ratio to influence the decision.

Extended data:

Matters needing attention when meituan merchants encounter bad reviews from customers.

Malicious bad review?

The malicious evaluation here is not the subjective judgment of the merchants themselves, such as taste, packaging, weight and other reasons, but to meet several criteria of the platform for malicious bad reviews:

The content is irregular, such as uncivilized language, pornography and obscenity. ; False bad reviews, such as this is a milk tea shop, commenting that hot pot is not delicious; Brush bad reviews, such as a user frequently giving bad reviews to a store.

From March 20th this year, Kloc-0/9, the platform will automatically intercept the above malicious bad reviews. If the malicious bad reviews that the merchants think have not been intercepted, they can also make their own complaints.

User subjective bad review

When users give bad reviews due to poor taste, small weight, foreign objects, stale food and other problems, businesses need to take the initiative to contact users to reach and delete comments.

Now Meituan has launched an online message with a response rate of 100%, giving you the right to contact users with bad reviews. Merchants should try to reply to users' messages in time to get this function.