Do furniture sales, summarize 5 articles daily and select them.

When the work reaches a certain stage or comes to an end, we need to carefully analyze and study the work done in the previous period, affirm the achievements, find out the problems, and sum up the experiences and lessons, so as to better do the next work. The following is a summary of my carefully selected work, hoping to help you!

Daily summary of furniture sales

With the support and help of _ _ furniture leaders and colleagues, I have continuously strengthened my work ability, and in the attitude of striving for perfection, I have earnestly completed all my work tasks, and my work ability has made considerable progress, laying a good foundation for my future work and life. Now I will summarize some of my sales experiences and work conditions as follows:

Sales experiences:

Listen to the needs of customers first. Even if you disagree with yourself, you should politely refute it, give a positive attitude to customers and learn to praise them.

2. Ask the customer. Do not be ashamed to ask questions. Don’t claim to know what you don’t know. Listen to customers' requirements and their craftsmanship with an open mind.

3. Seek truth from facts. Only by targeting different customers can we seek truth from facts.

4. Know what you know and avoid weaknesses.

as a qualified salesperson, you must first be very familiar with the products you sell, know the advantages and disadvantages of your products, which industries are suitable for, and which customer groups are, so as to better show your professionalism and products to customers and win their attention and trust. Of course, don't ignore the competitors. It is necessary to have a targeted understanding of the advantages and disadvantages of rival products; In order to suit the remedy to the case, we can use our advantages to overcome the disadvantages of customers. For example, our equipment is slightly better than our peers in terms of accuracy and speed. This is our advantage. When introducing products to customers, we should introduce the advantages of our own products as much as possible. Shortcomings should be mentioned as little as possible, but the shortcomings and deficiencies of the equipment itself, that is, the necessary shortcomings and deficiencies of the equipment in all peers, can be properly explained to customers. After all, there is nothing perfect. Always say how good your products are, others will not believe them all. Don't attack and criticize the shortcomings and deficiencies in peers maliciously, but guide customers to analyze and judge, and recommend customers to go through field trips.

5. Diligence and confidence; When talking to customers, speak loudly, pay attention to tone and speed.

6. ask questions from the customer's point of view, which are gradual and greeting respectively. Think about what customers think and worry about what customers are anxious about.

7. To gain the trust of customers, we should start with friends and communicate emotionally. Care about customers and learn to invest emotionally.

8. Be flexible, be quick to reflect and do things for interest.

9. Trust each other. To sell products, you must sell yourself first, identify with the products, and put quality before products.

11. Pay attention to manners, be polite and use civilized language.

12. Have a balanced mind. Don't rush for success. As the saying goes, your heart is like waves, and your face is like a lake.

13. Don't slander peers in front of customers and expose their shortcomings.

14. Learn "advance and retreat strategy".

Work summary:

First, study hard and strive to improve

Because I graduated and worked at the grass-roots level in the furniture industry, I also knew more about the furniture organization at the beginning of my work, which is of great help to my present work. I have to learn a lot about the industry and salespeople, so that I can not be eliminated in the constant development and change of the times, and the work we do is changing with the constant change of the times. The way to adapt to the needs of the work is to strengthen learning.

2. Down-to-earth, hard work

As a furniture salesman, you must carefully consider whether you are arranging your work or dealing with problems, so as to be independent. All these are the unshirkable responsibilities of the salesman. To be a qualified direct selling salesman, we must first be familiar with business knowledge and enter the role. Have a certain ability to withstand pressure, work hard, step by step, pay attention to details. Secondly, we should take our job and everything assigned by the leaders seriously. Take it seriously, handle it in time, without delay, delay or perfunctory.

Third, there are problems

Through a period of work, I also clearly see that I still have many shortcomings, mainly as follows: First, I failed to track and pay a return visit to the intended customers in time, so in the future work, I should classify the customer's intentions, mark them well and pay a return visit regularly to prevent forgetting the customer information. Second, due to limited ability, the handling of some things is still not appropriate. It is necessary to strengthen the study of salesman's norms.

In short, I have gained a lot through hard study and constant exploration in my work, but I also have a little regret. I firmly believe that as long as I work hard, I will be able to do it well.

looking back on 219 and looking forward to 2__! I wish _ _ furniture a prosperous business and a rolling financial resource in the new year! I also wish myself a soaring performance in the new year!

Daily Summary of Furniture Sales Part II

As the manager of _ _ furniture, I will make the following summary on the work in this year's store:

1. Spirit

An excellent manager must have strong professionalism, love his job, be energetic and be brave in pioneering.

Second, knowledge

This condition determines the sales ability of the store manager and is the basis for doing a good job in sales. Including the following aspects:

1. Commodity knowledge. Be familiar with the production process, quality characteristics (including fabrics, materials, paints, etc.), functions (under what environment and conditions), specifications (including fabrics and products, etc.), production cycle, delivery time and inventory of all goods in the mall: understand the use, maintenance and repair knowledge of goods; Understand the relevant situation of competitive products in this industry;

2. Enterprise knowledge. It is necessary to master the company's historical background, business philosophy, production capacity, product structure, variety series, technical level, equipment, service mode and development prospect. Understand the company's sales situation and sales network in various regions.

3. User knowledge. Understand the consumption psychology, consumption level and basic requirements of furniture buyers (including potential customers) for their home environment layout.

4. Market knowledge. Understand the environmental changes in the furniture market and customer satisfaction. Because when you communicate with customers, you effectively use body language (such as eyes, expressions, etc.) to convey your sincerity. Moreover, when introducing goods, gaining customers' trust in our goods by attacking other similar products will only backfire and even make customers feel disgusted. Finally, when talking about problems, it is very convincing to try to put yourself in other people's shoes.

Third, know the customers

When talking with customers, the store manager can start to know the customers' choice intentions in terms of their purchase motives, living space, home decoration style, personal color preferences and general economic situation, so as to introduce the goods in a targeted manner.

Fourth, seize the opportunity

According to the different purposes of customers, different reception methods should be adopted. For customers with strong purpose, the reception should be active and rapid, and the other party's questions should be used to seriously demonstrate the goods without losing the opportunity; For customers who are hesitating and are "shopping around", the store manager should patiently explain the characteristics of this product to them, don't rush for success, and allow customers to compare and consider before making a decision; For customers who have become buyers of goods, they should continue to keep in touch with the guests, and focus on introducing the company's services and other complementary goods, so as not to feel left out.

V. Guiding consumption

When the customer already knows something about his favorite product, but is still considering it, the store manager can help the customer make a choice according to the knowledge of home decoration, tell him what effect this product can achieve, and can also inadvertently talk about the high level of consumer groups of this kind of goods, so as to effectively promote the final transaction. The most important thing to guide consumption is that the store manager introduces the products with deep professional knowledge and provides professional advice to customers.

VI. Handling opinions

In sales work, customers' opinions are often heard. An excellent store manager should not be disturbed by customers' different opinions. The store manager should first try his best to provide the buyers with their favorite goods, so as to avoid the emergence of objections or minimize them. For the objections that have appeared, the store manager should listen patiently. If the opinions put forward by customers are incorrect, he should give a polite explanation. On the contrary, we should express our gratitude with sincerity.

VII. Pay special attention to after-sales

After-sales service is a more important link than selling goods, and it is also a very important link in dealing with the buyer relationship between enterprises and customers. It can build consumers' trust in enterprises, not only strengthen the connection between merchants and customers who have purchased goods, but also make them become "repeat customers". At the same time, old customers can also influence customers, open up a wider market, and pay special attention to after-sales service from the following aspects.

1. contact customers and guarantee services. After the product is sold, it does not mean the interruption of the buying and selling relationship. The store manager should continue to contact customers regularly, keep in touch and serve them. If the customer is satisfied with the product, the store manager should fully fulfill the guarantee of assembly, maintenance and service, and accept the customer's opinions happily and take improvement measures in time.

2. record and save information. The sales department of an enterprise understands the changes of the product sales market by establishing customer files and making work records, which provides useful reference for analyzing and opening up the market and valuable information for improving after-sales service. The information that the store manager should keep and record includes: the customer's name, address, contact information, the name, model, specification, purchase quantity, transaction amount and other valuable information during the customer's conversation (competitors' products put on the market and their marketing characteristics, etc.), the customers' purchase and non-purchase and reasons during the sales process, and what opinions they put forward on the products of the enterprise.

3. Analyze and manage key customers. Key customers are the core part of all customers, who account for a large proportion of all sales profits in the mall, are representative and influential in a certain social level, have taste in home selection, and advocate trends. These customers can be selected from work records and customer files, and the store manager regards such customers as key public-private relations in after-sales work, which is an important marketing means; According to experience, some customers who may become key customers at some time in the future can be considered as potential key customers, and such customers must also attract the attention of the store manager.

this is what I learned about furniture sales in 2__, including some sales skills. I hope that next year, the furniture industry will usher in a new spring.

Making a Daily Summary of Furniture Sales Part III

The year of 2__ is coming to an end. Looking back on the work of 2 _ _ _, there are fruitful joys, difficulties in tackling key problems with colleagues, and melancholy when encountering difficulties and setbacks. Time flies. Unconsciously, the 2__ year full of dreams and passions is approaching with the beginning of the new year. Since I joined Yintai Store in Xi 'an and became a part of this group, I have done everything with my heart, made full use of this platform to improve my ability in all aspects, and reviewed the course, gained a lot and felt a lot.

first, be serious and do your job well.

1. Either don't do it or do it well. Everyone's experience and knowledge level are different, which determines that everyone's ability to do things will be different, but in many cases, whether the work can be done well is not the ability that determines. In practical work, a considerable part of the work is not done by ability, but by a strong sense of responsibility to the company, the department and ourselves. Dedication comes from responsibility, and a person who has no sense of responsibility cannot be a person with dedication. It can be said that a strong sense of responsibility and responsibility is the first requirement to do a good job in shopping guide, and it is also the most basic quality that a shopping guide should have

2. Diligence, unity and mutual assistance. Shopping guide is a trivial and tedious job, with many accessories and troublesome procedures. A little laziness may leave hidden dangers for mistakes. An order is often completed by many departments, and the strength of one person is very small in the whole work. Only by uniting and cooperating with each other can we ensure the smooth completion of the order.

3. Be careful and do things with care. Only in this way can we avoid our own mistakes, find out the possible mistakes of customers, put an end to some mistakes at the source, and reduce the waste of labor and property. If these mistakes can be found and handled in time, there will be no serious consequences. You can imagine. I think as our shopping guide, we can only realize clearly from the bottom of our hearts that anyone can make mistakes, but as long as you work hard and pay special attention to every detail, these mistakes will be avoided.

4, the spirit of suffering.

To be a shopping guide, you must have a hard-working spirit. Selling is an easy thing, and it is even more difficult. It is not easy to do it well. So what we have to do is not only to receive customers and learn product knowledge. We should make perfect plans and perfect products for our customers according to their requirements and own experience. If possible, we should go to the factory to visit and learn about the production process, so as to carry out our work better.

second, handle the relationship with customers and external cooperation units. Learn to be a man, handle relationships and do things well. Just like the relationship between countries: there are no permanent friends and enemies, only permanent interests. In essence, the relationship with customers and external cooperation units is also the same. It is precisely because cooperation can bring benefits to both sides that the cooperative relationship between the two sides will arise. As a businessman, the most direct thing to pursue is profit. If there is no money to earn, no matter how good you are, it is useless to him. If there is money to earn, other requirements can be appropriately reduced. Recognizing this, when dealing with related subjects, we can take a good measure, laugh and curse, and put it away freely.

Looking back, I think I have made some insignificant achievements-of course, these achievements all include the unremitting care of the leaders and the great assistance of my colleagues-but at the same time, I deeply realize that I still have many shortcomings in my work, which need further study and improvement in the next stage of my work.

first, further strengthen the efforts to learn from leaders, colleagues and customers, and constantly improve themselves. There is no end to learning, especially for us young people, we should always keep an open mind.

second, strengthen the sorting of order data and straighten out the order data in the folder. This point has not been done well in the past, mainly because it has not been fully realized from the bottom of my heart and has not developed good habits.

Third, strengthen the study of production technology and processing knowledge. This is common among our shopping guides at present.