Other information of Sofitel 16 Pu Hotel Macau

CEO: Yang Haicheng.

President Maluhan: Han Changyou

Hotel facilities

Safe-information prompt-cosmetic mirror-satellite TV-coffee/tea maker-mini-bar-hair dryer provided in the room-radio in the room-data port-cable TV-bathtub-bathrobe-smoke detector-air conditioner-automatic wake-up call-voice mail-high-speed transmission line-high-speed wireless network card.

Acceptable credit cards: MasterCard, Visa, American Express, Diners' Card, JCB Card, TUSB Card and UnionPay Card.

Sofitel 16 Pu Macau Hotel Service Purpose:

One purpose: customers are God and repeat customers.

Two attitudes: heart and smile.

Three concessions and three lightness: give way to the seat and give way to the elevator (stairs); Walk lightly, talk lightly and act lightly.

Four diligence: eye diligence, mouth diligence, foot diligence and hand diligence.

Clean: clean tooling, clean individuals, clean linen, clean service supplies and clean environment.

Six Arrivals: The guests arrived, smiling, warm, welcome, respect and service.

Six are the same: foreign guests are the same as domestic guests, new guests are the same as regular customers, leisure time is the same as busy time, inspection is the same as not, leaders are present or not, guests have different attitudes and services are the same.

Seven sounds: welcome, greeting, honorific words, thank you, apology, reply and seeing the guests off.

Eight services: standing service, smiling service, active service, respectful service, flexible service, family service, promotion service and tracking service.

Specification: service, appearance, standing, squatting, gestures, language, guidance, hospitality and skills should be standardized.

Ten initiatives: take the initiative to greet, lead the way, introduce the situation, serve the guests, promote sales, take care of the old, the weak, the sick and the disabled, carry luggage, press the elevator, and solicit opinions from the guests.