Summary of the work of the community convenience service center

Summary of the work of the community convenience service center

Summary of the work of the community convenience service center. We who work in the community convenience service center need to write a work summary. Writing a summary is not easy. Next, I will take you to understand the relevant content of the work summary of the community convenience service center. Summary of the work of community convenience service centers 1

Chapter 1

In order to fully implement the Scientific Outlook on Development, improve the service level of community convenience service centers and strengthen the service capabilities of grassroots organizations. Our community adheres to the principle of convenience and benefiting the people, and aims to facilitate the people to do things. It adjusts measures to local conditions and based on reality, integrates various resources, promotes the improvement of grassroots public service and social management capabilities, gives full play to the role of party organizations, and better Meet the needs of the masses. Provide high-quality and convenient services to the public.

On the one hand, the community sets up a convenience service agency, and the person in charge is concurrently served by the main person in charge of the community, who is specifically responsible for the daily management, supervision and assessment, and overall coordination of the convenience service agency.

On the other hand, based on the actual situation and the wishes and needs of community residents, our community actively creates a community party-building model with the characteristics of this community, creates characteristic party building, and serves the majority of residents. With party building as the leader, serving the people as the center, and people's satisfaction as the standard, we should reform various managements of the community and improve the service functions of the community. Pay attention to cultural construction and sports construction. With the goal of creating a cultural community, culture promotes harmony and promotes the relationship between the party and the masses, cadres and the masses, and uses cultural activities as a carrier to bring the relationship between party members and the masses closer through various activities.

At the same time, we guide grassroots party organizations and party members to fulfill their purpose and make selfless contributions by carrying out activities such as volunteer services, service commitments, pairing assistance of party members, party members maintaining stability, and resolving conflicts. Actively serve community residents, promote scientific and harmonious development, and achieve the purpose of pioneering and excellence activities.

For the subsistence allowance families in the jurisdiction, on the one hand, our community visits the subsistence allowance families during holidays, and on the other hand, we set up public welfare positions in community security patrols, family planning, public welfare labor and cultural promotion, etc. , select people living on minimum living allowances to participate in community work, so that they can play an active role in community construction. In normal times, community workers will regularly visit families receiving subsistence allowances to understand their actual difficulties and needs, keep abreast of changes in their income, and ensure that the payment of subsistence allowances is increased, decreased, or stopped in a timely manner.

Regarding disability services, our community staff actively help qualified disabled people apply for urban subsistence allowance assistance to solve the daily basic life of disabled families. On the other hand, the community provides them with free consultation services on the Disability Protection Act and actively publicizes relevant regulations and preferential policies to them.

With the trend of population aging, the number of elderly people in our jurisdiction is also increasing year by year. How to provide high-quality and convenient services for the elderly is also an important part of our community work. Guangming Community uses community resources, such as table tennis rooms, community activity rooms, library reading rooms and other activity rooms, to carry out various cultural and sports activities that are beneficial to the health of the elderly. It has been well received by the majority of elderly residents.

For the empty-nest elderly, community workers are responsible for the elderly within their coverage area, actively communicate with them during household surveys, understand their needs, and use actions to truly provide for the elderly. When you are old, you have medicine, when you are old, you are taught, when you are old, you are learning, when you are old, you are doing something, and when you are old, you are happy. A series of services for the elderly carried out by the community have improved the quality of life of the elderly in the area and actively helped them enjoy their old age.

In order to cooperate with the city's health creation work, our community takes advantage of the opportunity of health creation to eliminate the impact and damage of small street advertisements on the city's appearance and environment, and restore the city's clean and tidy appearance. We also use the monthly charity contributions of low-income households Clean up the area within the jurisdiction during working hours.

In short, in the spirit of the instructions of the Municipal Party Committee, the Municipal Government, the District Party Committee and the District Government, and with the leadership and support of the Shuangshan Street Party Working Committee and Office, through hard work, the community has created a service-oriented community work Certain achievements have been achieved. In the future, we will strive to meet the needs of residents in accordance with the requirements of governments at all levels, work actively and conscientiously, and build our Guangming Community into a place where the economy is more developed, democracy is more complete, science and education are more advanced, culture is more prosperous, society is more harmonious, and people's lives are better A new type of harmonious service-oriented community that is more prosperous.

Chapter 2

Over the past year, under the correct leadership of the town government, XX community has thoroughly implemented the important thinking of "Three Represents", adhered to people-oriented, comprehensively implemented the Scientific Outlook on Development, and strongly Improve work efficiency, with the goal of "serving the people, zero distance, and doing things without leaving home", change the governance concept, strengthen mechanism innovation, actively promote the full-service agency system for the people, and strive to build a system that serves the people, is convenient for the people, benefits the people, and benefits the people The service mechanism has been carefully created to serve the people as a "green channel" and has achieved remarkable results. Up to now, *** has received more than 800 visits and consultations from the masses; accepted 570 applications from the masses, and completed 468 cases, with a settlement rate of 97% and a satisfaction rate of 98.4%.

1. Mobilize the whole party, involve the whole people, and create a work atmosphere of serving the people

(1) Unify thinking and form political consciousness.

Seriously organized and studied relevant documents of the municipal party committee and streets and leadership speeches, understood and mastered the spiritual essence, and unified their thinking. Through in-depth study, everyone agreed that the full-service agency service for the people is an effective way to improve government efficiency in the new era, lower the threshold of government services, and effectively serve the people. It is a new measure to improve government execution and promote efficiency improvement; It is an effective carrier to change the work style of cadres and close the relationship between the party and the masses. Focus on the construction of community networks and convenience service halls to promote various tasks to a higher level.

(2) Strengthen leadership and improve organization.

A working mechanism for serving the people has been established with "party and government leadership, departmental linkage, and general participation". First, a working mechanism for serving the people has been established with the secretary as the team leader and the heads of six stations and two offices. Service work leadership group. A convenience service hall has been set up, forming a work pattern that focuses on all aspects of management. Second, the convenience service hall has been renovated and improved to provide a first-class service environment for the masses. More than 10,000 yuan was invested to equip it with video surveillance equipment to serve the people. The hall implements networked offices with the town government in terms of work business, ensuring the efficient operation of serving the people. The third is to set up agents, create a unified layout, and set up public columns and other facilities. Strengthen business training and become an "expert" in serving the people.

(3) Propaganda and mobilization, involving all people.

We have produced a guide to serving the people and the work content and work process of serving the people, supervision methods, public contact numbers, written slogans, and created a "community echo wall" and other forms to allow the majority of party members and cadres to The masses understand, support, care about and participate in the work of serving the people. Through extensive publicity and mobilization, the agency work of serving the people throughout the entire process has been well-known and deeply rooted in the hearts of the people, inspiring the work enthusiasm of the majority of party members and cadres, improving work efficiency, and forming a good working atmosphere of serving the people. At present, 730 printed service cards and service notices for the people have been issued.

2. Highlight key points, innovate ideas, and improve the quality of service to the people

In order to completely solve the problem of "difficulty in getting things done" and make it easier for the people to do things, we start by improving the quality of service to the people. , actively explore innovative work ideas, innovate service content, innovate service methods, focus on "one loop" in serving the people, achieve "two expansions", and do a good job in "three extensions" to shift the focus of service work downwards, Shift responsibilities forward and smooth the "green channel" to serve the people.

(1) Pay close attention to "one loop".

In our work, we focus on the three links of acceptance, processing, and reply, standardize service procedures, and establish a closed service system that is vertically and horizontally connected and operates efficiently. Vertically, mass applications are first accepted and registered by agents, and then sent to the agency point in the community convenience service hall. After the convenience service hall accepts the registration, if it can be handled on the spot, it will be handled on the spot. If it cannot be handled on the spot, the undertaking unit will handle it within the specified time limit and ask the clerk to reply to the applicant; matters that are subject to approval at the street level will be reviewed and approved by the convenience service hall at the street level. handle. Horizontally, based on the internal division of business, a closed-loop system has been established for mutual coordination and mutual supervision of acceptance and processing. The first is window acceptance. There is an acceptance desk at the entrance of the hall responsible for accepting applications from the masses. The second is full agency. After the window agency accepts the service application, it carefully registers and issues an application form, informs the applicant of the rights and obligations, and commits to the processing deadline. The applicant can just sit back and wait for the result. The third is supervision and management. The full-time agent will transfer the materials to the specific handler at the relevant site according to the nature of the work; and urge the specific handler to handle the matter quickly within the promised time.

(2) Strengthen the “two expansions”.

First, expand the service content. In addition to the transactional approval agency matters stipulated in the service guide, based on the needs of the people, we combine service for the people with service for the people and service for business, and add policy publicity, labor and employment information release, practical technology, people's visits, and conflict resolution and other service projects, from transaction-based agency to production-based and scientific and technological service-based, to provide services for people's lives. Establish a system for cadre visits, public reception, and on-site office work. Cadres carry out public sentiment visits and agency services on mass affairs in accordance with the "Four Knowledges, Four Cleanses, and Four Controls" mechanism. The focus of work has been shifted downwards, and petitions from the masses have been replaced by petitions from cadres, achieving the goal of "the masses never go out to ask for anything". The second is to expand the service methods. Window cadres are required to conscientiously study the content of serving the people, improve their professional work capabilities, and on the basis of doing their jobs well, understand the needs of the people, help the people solve their problems, and provide the people with comprehensive, convenient and efficient government services.

3. Work hard and strive for practical results

Create a new situation in serving the people. The system of serving the people on behalf of the whole process involves a wide range of areas, and the cadres and the masses pay high attention to it. In order to ensure high efficiency Operating in an orderly manner and truly serving the people, we have established and improved the "six systems" and gradually established a long-term mechanism to serve the people.

The first is the regular meeting system. A regular joint office meeting of members is held every month to report on the situation, summarize achievements, identify deficiencies, analyze the crux, and solve problems.

The second is the open system. In the whole-process agency work of serving the people, all matters and procedures that need to be made public and can be made public must be made public to facilitate the public's work and supervision.

The third is the commitment system. Implement commitments in seven aspects including processing time limit, charging standards, service attitude, service quality, and undertaking content. Accept public supervision.

The fourth is the supervision system. Through the person in charge, the person in charge must urge, supervise and set up reporting hotlines, suggestion boxes, etc. for the specific person in charge, accept the supervision of the society and the masses, and prevent and overcome the occurrence of illegal agents and the phenomenon of being stuck.

The fifth is the accountability system. The inspection team promptly investigates and handles violations of regulations and disciplines that occur during the agency process and holds them accountable.

The sixth is the evaluation system. The acceptance rate of applications, the completion rate of agency matters, the fulfillment rate of commitments and the satisfaction rate of the masses are important contents in the cadre evaluation. We will carry out the "Ten Excellent Service Stars" selection activities in the window agency, and select those with outstanding work performance and recognized by the masses. Excellent agents will be publicized and learned; those who fail to handle things, shirk work, or do things poorly will be dealt with severely once verified.

By establishing a long-term mechanism for serving the people, it has effectively promoted community construction and cadre team building, promoted the construction of harmonious communities, and achieved significant results. First, it makes things easier for the masses. In the past, people often needed to go back and forth many times to do things, "running back and forth here and there, you approving and I approving multiple batches", which was both time-consuming and labor-intensive. After the implementation of the agent handling system for citizen services, people only need to look for the door of the reception room and hand in the complete materials, and there is no need to worry about anything else, which greatly facilitates the people. 2. Changed the work style of cadres. Unified acceptance through the window, organic internal operation of the agency, and full supervision by the supervision agency ensure the transformation of the cadres' style from the mechanism, so that the phenomenon of "difficult to enter, ugly faces, ugly words, and difficult things to do" that existed in the past has been completely eradicated, and It encourages cadres to think about what the masses think and worry about their concerns, take the initiative to do good things and do practical things for the masses, and builds a "heart-to-heart bridge" between cadres and the masses. Third, it promotes social stability. The implementation of the full-service agency system for serving the people has shifted the focus of work downwards, smoothing the appeal channels, allowing the party committee and government to grasp the ideological trends of grassroots people in the shortest time and to the greatest extent, solve their concerns in a timely manner, resolve conflicts, and promote Social stability. Fourth, the economic development environment has been optimized. The implementation of a full-service agency system for the people provides convenience for the masses to obtain information on getting rich, engage in self-employment, go out to work, and produce scientifically, and fully mobilizes the enthusiasm of the masses to get rich and strive for a well-off society. Summary of the work of the Community Convenience Service Center 2

Part 1

Our county is a typical mountainous county, and the crowd gathering points are relatively scattered. In particular, the cost for farmers to go to cities or towns for services is high. , In addition, the original village-level convenience service center failed to play its due role due to factors such as poor collective economy at the village level, low treatment of village cadres, and relatively single service content.

Now that the government is vigorously advocating the construction of township and village-level convenience centers, our county has also responded to the government's call and established a "don't ask for funds from the government, don't increase the burden on farmers, invest profits in charity, and have the courage to assume social responsibilities" A public welfare service organization - a convenience service center, achieves the ultimate platform construction, maximum sharing of resources, public channels, reduced operating costs, lightened government funds and work pressure, and achieves "the center supports the center."

With the establishment of the Convenience Service Center, our relevant staff have also undergone training and learning. After this training, I have a deeper understanding of this project, and my service awareness has also been strengthened and more determined. My own attitude and determination towards this position.

1. Adhere to the "Three Alwayss" to seek benefits for the people

(1) Focus on serving the people and always establish a sense of service

We must always regard "improving service levels and improving work efficiency" and realizing "civil affairs do not leave the village and village affairs do not leave the township (town)" as the criteria and goals of our work, and go deep into the masses to understand what they are thinking What we hope for, what we need, etc., do not put on airs or lose face, insist on "no holidays, all-weather working hours" and "face-to-face, zero-distance service", and do good things for the people and solve good problems.

(2) Serving the people as the carrier, always doing a good job in improving people's livelihood

With the development of society and the improvement of living standards, the people's demand for commercial services is also increasing. The country has become more and more willing to popularize informatization. For this reason, we also strongly recommend the construction of rural informatization: create and promote rural e-government and establish an information platform for rural mutual assistance; increase people's living security: help villagers Build houses, care for disadvantaged people living on minimum living allowances, implement comprehensive improvement of environmental sanitation, etc. We will implement these tasks into practical actions and strive to improve people's livelihood.

(3) Based on serving the people, we should always do a good job in relieving people's difficulties

Our convenience service center should create a new marketing concept of "service first, business second", and integrate the people's daily life into Put the needs first, strictly adhere to the principle of "being patient, caring and enthusiastic", effectively solve problems for the people, realize the people's desire to "ask for help", and establish a guarantee for the people's stable life.

2. Adhere to “serving the people” and be willing to contribute

As a staff member who serves the people and has close contact with the people, I deeply understand that the people are our foundation and our We must always serve the people as the purpose and motivation of our work, and we must always put the interests of the people first. In my future work, I will continue to learn, work hard, and spur myself on. I will strictly take "serving the people and seeking benefits for the people" as my working principle, and insist on integrating into the people, thinking about what the people think, and caring about the people. We must help the people solve their problems so that they can live and work without worries, and resolutely resist the attitude of doing superficial work for personal interests and reputation. We must implement practical actions and use our abilities and powers to serve the people. Seek welfare.

Chapter 2

In 20xx, under the correct leadership of the town party committee and government, and under the specific guidance of the county government service center, the convenience service center transformed functions, optimized services, and facilitated With the goal of serving the masses and improving work efficiency, the following work has been solidly carried out:

1. Abide by the rules and laws, and stick to their posts

The staff of the convenience service center work strictly in accordance with the system, act impartially, and follow the rules. No prevarication. The convenience agencies in each village (community) handle daily affairs for the masses in strict accordance with the system requirements. Strict attendance system and strict work discipline requirements. In the past six months, the county Commission for Discipline Inspection has issued monthly administrative performance reports. It has been found that our town’s convenience centers have not opened their doors, employees have not arrived at work, and they have not done anything unrelated to work during working hours.

2. Strengthen learning and continuously improve service quality

The staff of the convenience service center carefully study the service procedures and relevant laws and regulations, adhere to the first-inquiry responsibility system and the time-limited processing system, Listen humbly to the opinions of the masses, continuously improve relevant systems, continuously improve working methods, change work styles, and continuously improve the quality and efficiency of work. For people who are emotional due to lack of understanding of the situation or misunderstanding, the staff actively explain and assist in handling the work.

In the past six months, there has been no quarrel between staff and the public at the convenience service center, causing adverse effects.

3. Serving the people and providing fast services

Adhere to the purpose of being pragmatic, convenient and efficient for the people, and focus on optimizing services to meet the needs of the people conveniently and quickly. Currently, there are four windows including family planning, labor insurance, construction management, and civil affairs. After the settled departments centralized their offices, it became more convenient for the masses to do things. The masses were very satisfied and responded well. The staff at each service window work seriously and serve the people enthusiastically. In the past six months, the civil affairs window has received 23 consultations from the masses, reported 26 people for medical assistance, completed "measured services" for 68 people in people's livelihood projects, and updated the five guarantee accounts for more than 120 households; the construction management window has received 30 consultations from the masses to handle real estate certificates and house repair procedures. More than 22 households have applied for real estate certificates; the labor insurance window has received more than 120 consultations from the masses, more than 180 new rural pension insurances, and more than 2,300 new rural insurance certifications; the family planning window has received more than 70 consultations from the masses, and the application for single-child parents has been honored 61 people received certificates, 62 people received maternity service certificates, 300 administrative seals were stamped, and more than 2,000 copies of promotional materials were distributed.

IV. Completion of tasks conscientiously based on county target assessment

Each window should prepare a convenient service management evaluation system every month, input statistical information into the "center" information management system in a timely manner, and treat it seriously And the people who handle the items as soon as they are completed have achieved a completion rate and satisfaction of 100%. In the past six months, our town’s convenience service center has scored 100 points in the monthly county target assessment.

5. Existing problems

The function of the window is limited, and sometimes one thing cannot be completed thoroughly, thus affecting the mood of the people working.

Due to the work needs of the office, the personnel in the AB position of some windows are not on duty, resulting in the window being vacant.

6. Next step work plan

First, strengthen the construction of the central team. Strengthen study, stick to their posts, and build a team that enthusiastically serves the people and satisfies them. The second is to do a good job in publicity. We need to use various forms of publicity to let the masses realize that the center is indeed good and convenient for the people. Publicity materials from various departments are distributed at each window to let the public better understand relevant policies. The third is to do a good job in reporting information and completing information tasks. Summary of the work of the community convenience service center 3

In accordance with the requirements of building a standardized service-oriented government, with the main line of administration according to law, standardized services, integrity and efficiency, we will promote the work of township governments from "grasping affairs and managing management" to "grasping "Industry and service" transfer, through functional integration, a convenience service center will be established to centrally handle administrative approval matters and public service matters that concern the people, making it a comprehensive platform for serving the people and carrying out public services. It serves as a window and a carrier to promote open government affairs, and creates a standardized, efficient, honest and open government affairs environment for accelerated development, scientific development, and sound and fast development.

1. Work progress and characteristics

(1) Improve the construction of the town’s convenience service center and extend the service chain

Since the establishment of the town’s convenience service center, currently There are 9 normal working windows in the center, including civil affairs preferential treatment, social labor security, agricultural medicine, agricultural insurance, all-in-one card, agriculture, forestry, water and soil, conflict mediation, family planning, public resources, etc. It has equipped venue facilities and staff as required, formulated a work system, and implemented "one-stop service", which can act as an agent for certificate processing and service matters for the masses, bringing real convenience to the masses. From January to December ***, 8,857 matters of various types were handled, and 8,843 matters of various types were handled. It has created an excellent economy for the economic development and investment promotion of our town.

(2) Actively carry out the activities of the Year of Innovation and Entrepreneurship Service to improve the level of scientific development

In accordance with the unified deployment of the county party committee, lead the activities of the Year of Innovation and Entrepreneurship Service in the county Under the guidance of the group, the center established a leading group for the Year of Innovation and Entrepreneurship Service, formulated an implementation plan, and carried out solid activities to implement the Scientific Outlook on Development. Strictly formulate learning plans, clarify learning content, adopt various forms, and do a good job in learning and training; carry out learning discussions on "in-depth emancipation of the mind and promote innovation and entrepreneurship" to enhance the concept of innovation and entrepreneurship; through the development of various forms of practical activities, enhance The concept of innovation and entrepreneurship has enhanced unity, improved the cohesion of the team, and achieved practical results.

(3) Pay close attention to the building of agency efficiency and improve service levels

Actively carry out agency efficiency building activities and innovate working methods, so that the center's agency efficiency building activities have achieved practical results. The work discipline management in the hall has been further strengthened and the service attitude and service level of the staff have been improved. The system construction of the center has been improved and improved, focusing on the implementation of the "three systems" of first inquiry responsibility system, handling system and accountability system.

(4) Strengthen internal management and strive to create a first-class window image

1. Strengthen learning and improve policy level and professional quality. Without learning, there will be no progress, and without learning, there will be no development. In order to improve the ideological and political quality, policy level, and professional quality of the center's staff, the center organized staff to learn the important thoughts of the "Three Represents" and the 17th National Congress of the Communist Party of China in the form of concentrated study and self-study. The spirit of the great spirit and the spirit of important documents of the county party committee and county government, constantly improve the ideological and political quality, organize staff to use their rest days to learn business knowledge, constantly improve business quality, and focus on solving the problem of unclear approval projects of window staff, unfamiliarity with legal basis, and poor service operation. Standardize existing problems and effectively enhance service skills and capabilities.

2. Strengthen style construction and innovate management methods. Personnel management starts with attendance, starting from work, starting from get off work, and working hours. Through daily attendance and irregular inspections, as well as temporary leave registration and strict leave cancellation system, staff are effectively promoted to comply with rules and regulations and ensure that window personnel are on duty during working hours.

3. Improve service methods and improve service quality. Establish the "dual service" work goal of "center personnel serve the window, and window personnel serve the society", educate the window staff, change the work style, enhance the concept of the masses, completely abandon the "yamen" style, and strive to create a "convenient, fast and efficient" "service platform.

4. Strengthen on-site management and create a first-class window image. First, adhere to the general duty system to promptly receive, coordinate, and handle various situations and problems that arise on site; second, the center managers insist on working in the lobby, working on site, and serving at the window to solve problems in the bud; third, highlight Pay close attention to the assessment and inspection of service standards, and insist on checking attendance and on-site conditions at least once a day.

In short, our town has achieved certain results in convenience services this year, and has played a better role in escorting the town's all-round economic and social development. But we are also clearly aware that there are many shortcomings, which need to be effectively solved in our future work.

2. Next step work plan

(1) Do a good job in publicity work. The township convenience service center is a real popular project, so it must be widely publicized among the masses. It is necessary to make the masses realize that the center is indeed good and convenient for the people by posting announcements, printing leaflets, holding rallies, etc.

(2) Administration according to law and standardized operation. As a working entity and responsible body, the township convenience service center determines the importance and particularity of its work, and also determines that it must take the lead in administration according to law. We must strictly implement the "Administrative Licensing Law" and strictly regulate official behavior. We must never replace the law with words or suppress the law with power. It is necessary to provide regular and institutionalized administrative training in accordance with the law to all staff, and to consciously think about problems and perform work within the legal framework.

(3) Expand service areas. Only by continuously broadening the scope of services and developing in-depth new services in aspects related to people's production and life, economic development, agricultural science and technology, can township convenience centers build trust, dependence and support for township convenience centers among the masses. Township convenience centers should insist on doing a good job at the lobby window to provide good services to the people who come to the center, while broadening service areas, enriching service forms, carrying out door-to-door services, and extending the service chain.

(4) Strengthen the construction of the central team. The staff of township convenience service centers must possess two qualities: first, they must have a strong sense of purpose and a spirit of dedication, truly put the interests of the masses first, and serve the masses in a down-to-earth manner; second, they must have skilled business skills. , it is necessary to have "one specialty with multiple abilities, one post with multiple responsibilities". Therefore, it is particularly important to educate and train the team. In the future, we must first strengthen mission education, secondly strengthen business skills training, and thirdly, achieve one specialty and multiple abilities and one post with multiple abilities.

(5) Accelerate the construction of e-government affairs. On the basis of promoting the openness of project handling, we will strengthen network construction and improve the handling management system and query system.

Earnestly learn from other operating models and further improve the hardware and software construction of the convenience service center.

In short, after more than four years of operation, our town’s convenience service center has further changed the style of the agency, facilitated the people’s services, promoted rural economic development and social harmony and stability, and achieved significant results, but it is still the same as advanced There is still a certain gap between units. In the future, we will further increase our efforts, learn from the good economy, and truly build the convenience service center into a popular project that serves the people, a demonstration project that changes functions, and a window project that attracts investment, and then reshape it. Anlong’s new image.