Haidilao employees feel full of happiness. How was such a corporate culture formed?

I think the core of Haidilao's corporate culture lies in respect, trust and the creation of family.

In Haidilao, founder Zhang Yong believes that people are the cornerstone of Haidilao’s business. In Haidilao's internal magazine, there are two lines of impressive words: advocate the principle of changing destiny with both hands, and establish a fair and just style in the company. Haidilao's three major corporate goals: "Expand Haidilao to the whole country" only ranked third, while "creating a fair and just working environment" and "the values ??of being committed to changing destiny with hands have become a reality in Haidilao" Ranked on the first two sides. Respecting and trusting people are the core values ??of Haidilao.

The institutionalization, standardization, and process that Western fast food places great emphasis on ensure the quality of products and services is undoubted, but at the same time it also suppresses human nature, inhibits the creativity of employees, and the benefits brought about by creation. The pleasure and accomplishment of work. Haidilao believes that asking employees to strictly abide by systems and procedures is tantamount to hiring only their hands. The catering service industry is a typical high-intensity repetitive work industry. How can we make employees happy? The answer is simple: let employees be creative in their work and emphasize interaction with customers. In Haidilao, we encourage employees to interact with customers so that customers will remember you. This kind of interaction starts as soon as the customer enters the door. Every employee can clean the customer's shoes (as long as the customer needs it). Here, cleaning the table and making noodles become very performative and enjoyable. The company encourages employees to innovate and create inventions, and their inventions can be named after employees. The company gives employees certain rights. Ordinary waiters have the right to waive orders and return dishes. Regardless of the reason, as long as the staff deems it necessary, they can send some dishes to the guests for free, or even waive the cost of a meal. Treat employees as family members. Haidilao employees live in regular communities, have free Internet access, and have dedicated dormitory managers to clean the dormitories. If a new employee makes a mistake, his/her colleagues will promptly point it out, correct it, and tell him/her that it’s okay, we have made such mistakes before. When the weather gets cold, someone will make ginger soup; if you come back late in the evening, the dormitory aunt will be waiting for you; celebrate your birthday. There will be people who want to bless you immediately.

Haidilao has successfully created a family culture, which relieves employees of their worries and enables them to devote themselves to their work. Haidilao has built a private boarding school in Jianyang. Children of Haidilao employees can go to school there for free and only need to pay for books. In addition to external cadres in the engineering department, logistics center and finance department, Haidilaoli's entire system advocates internal training and promotion. In particular, the cadres who manage stores are all from the grassroots level. The expansion of Haidilao's new stores provides employees with career development space in Haidilao and a platform for their long-term development in Haidilao. Heart to heart, we go through difficulties together, fight side by side every second hand in hand, create miracles, have dreams, repay kindness, and create the future with both hands. The song is called "Hand in Hand Tomorrow" and it is Haidilao's store song.