Community property service work report

Summary of the work of the Property Management Center

2019 is a year when the head office seeks reform, and it is also a year when the head office develops rapidly. Over the past year, in accordance with the work goals and requirements of "quality, reform, and development" proposed by the head office at the beginning of the year, and under the care of the head office leaders, all employees of the Property Management Center have united as one, worked hard, worked hard, and continued to innovate, further improving their performance. The property management center has achieved certain results in terms of management and service quality. The work of the year is summarized as follows:

1. Brand building

The property management center has always focused on improving property management services. The quality of the center is the first choice for the operation of the center, and the company adheres to the purpose of "dedication to school, honest service, effective guarantee, and pursuit of excellence". Since the beginning of this year, the center has begun to build the brand effect of the property management center as "first time, first service" and improve the operational efficiency and competitiveness of the property management center.

(1) Implementation of ISO quality management system

The property management center always implements the ISO9000 quality management system, implements the requirements of the head office's "Quality Year", and insists on conducting property management 1-2 times a month Quality cross-checking, reporting, and improvement work were carried out, and the "Quality Service Plan" and "Ping An Red May Service Plan" were formulated and implemented. In addition, the management system documents have been partially modified in accordance with ISO quality management requirements.

(2) Form a quality system centered on customer satisfaction

"Service-oriented, customer first", in this year's work, the Property Management Center focuses on strengthening the relationship with owners and users In terms of communication and contact with people, we mainly did the following work:

1. Actively contact each teaching building and office building office unit to do a good job in daily property management work and other temporarily assigned surprise tasks to ensure that Normal teaching and office order in each building and office building. Such as assisting the Academic Affairs Office in various student examinations and the National English Band 4 and Band 6 examinations, cooperating with the State-owned Assets Office and the Graduate School to transport 1,000 sets of desks and chairs from the fifth and sixth floor classrooms of Mingde Building, and cooperating with school functional departments to hold Mao Yisheng Foundation Award Ceremony, Welcome Venue, Red Song Venue Layout and Surrounding Environment Layout, etc.

2. When encountering urgent and important situations, post warm reminders in a timely manner, and insist on posting blackboards and blackboards in the family area in a timely manner; such as New Year's Day, Spring Festival, Labor Day, 60th Anniversary and other special blackboards and anti-influenza A blackboards Report etc.

3. Organize the "November 18th Logistics Corporation Property Customer Service Contact Reception Day" event, issue "Jiaotong University Property Safety and Quality Service Card", and widely solicit opinions and suggestions on property services from property owners in family areas; post service contacts The telephone number allows everyone to contact the Property Management Center as soon as possible to handle related matters, and strive to make all teachers, students and employees of the school satisfied and assured.

2. Internal daily management work

(1) Personnel quality

In order to improve the operational efficiency and core competitiveness of the property management center, at the beginning of this year, the property management center The management center has formulated a series of training plans, actively carries out various knowledge training, and strives to improve the overall quality and service quality of employees. Training is divided into two categories, one is training for ordinary employees, and the other is training for management cadres. Employee training includes: using weekly morning meetings of each department to train employees on their qualities, etiquette, skills and quality requirements. The training content mainly includes corporate culture training, professional and technical training, etc.; the training for management cadres mainly focuses on the new version The "Chongqing Property Management Regulations" and the new version of "GB/T19001--2008" quality management standards were launched. Through training, the comprehensive quality of employees has been improved, their work attitudes have been improved, employees' unity and cooperation have been stimulated, and service quality has been greatly improved.

(2) Security

In 2009, under the correct leadership of the head office, all members of the Security Department insisted on ensuring the normal teaching and research order of the school and the lives and property of the teachers and students. With the purpose of providing security services, we have strengthened the comprehensive management of the school campus, using various publicity and education methods, existing property management regulations, internal security regulations of the head office and property rights laws to give full play to the "civil defense, technical defense and group defense" of security. The favorable conditions have fully maintained the safety of people, vehicles, and objects on the campus. The specific work is as follows:

1. Based on the "safety, quality, and development" ideas proposed by the head office as the starting point, combined with The specific work of the Security Department is the actual focus, strengthening the management of people, vehicles and materials on the campus.

2. Develop a gate management system, register visitors and items, and implement a "one vehicle, one pole, one certificate" release system for vehicles.

3. Strengthen the patrol scope of the entire area. Team members conduct cross patrols during the day and set up posts for control in each area from time to time. Patrols will be carried out in different time periods at night, subject to seasonal changes. Team members conduct patrols in batches to nip problems in the bud.

4. Strengthen safety inspections of all fire protection facilities and equipment on campus. Achieve a high sense of responsibility of "prevention first, combining prevention and fire prevention, hidden dangers are more dangerous than open flames, and responsibilities are heavier than Mount Tai".

(3) Cleaning and environmental sanitation

1. Always follow the requirements of the ISO quality management system and adhere to the "Monthly Cleaning Quality Inspection Report" to conduct strict inspections of each area of ??responsibility item by item. Assessment, basically completed various tasks assigned by the head office.

2. Strictly implement cleaning procedures, clean all teaching buildings, office buildings, bathrooms, corridors, etc. around the clock; wipe trash cans, handrails, doors, etc. around the clock, and clean up garbage in a timely manner to create a better environment for teachers and students. Create a clean and comfortable living and office environment.

3. Appropriate pruning was carried out on the main road in the family area and the trees that affect the residents in front and behind the buildings in the family area. Each cleaner is responsible for the weeds in the green space in the form of a responsibility area.

(4) Maintenance

1. In terms of management of public facilities and equipment, complete maintenance and upkeep plans and emergency plans have been formulated to conduct timely and regular maintenance of various Facilities are maintained and inspected, daily inspections are registered, minor maintenance is recorded, problems are repaired and dealt with in a timely manner, and elevators and fire-fighting equipment are well maintained.

2. Use the holidays to cooperate with the maintenance department to repair and replace more than 1,000 square meters of cracked floor tiles on each floor of the second teaching building.

3. The roofs of some family buildings are leaking, the water pipes are rusty, and many residents have problems with water and electricity, making the maintenance tasks heavy and difficult. The property management center actively coordinates with the residents and cooperates with the energy center, The engineering team enabled the Energy Center and the engineering team to carry out the maintenance work of water, electricity, and civil engineering in the family area smoothly.

4. In order to save money, some less damaged facilities and equipment were maintained and repaired by ourselves, such as repairing more than 200 sets of tables and chairs and more than 100 doors and windows in the first and fourth teaching buildings.

(5) Greening

1. Responsible for the green planting and daily management of more than 200,000 square meters within the hospital, as well as providing services for various department offices and various large and small meetings in the hospital Various plants and flowers.

2. Assist the engineering company and the Infrastructure Department to complete the plant transplantation work in the swimming pool, Qinghong Building, head office, Daping Campus and other places. ***More than 600 trees, more than 1,000 shrubs, and ground covers were transplanted. 500 meters?, and more than 150 square meters of newly planted lawns in the team.

3. More than 50,000 pots of grass and flowers were arranged at various large and small meetings such as welcoming the new year, National Day, and welcoming the deputy director of the National People’s Congress and the deputy minister of the Ministry of Transport.

4. Plant propagation: tens of thousands of seedlings of cold water flowers; 2,000 pots of chrysanthemums; 3,000 pots of spring grass flowers; cuttings of seedlings (including mosquito mother, golden-leaf ligustrum, red steppe, hibiscus, hairy lilac, etc. ) tens of thousands of seedlings.

5. In the school’s activities such as “promoting ecological civilization and building a green campus” and students’ voluntary tree planting, hundreds of plants were planted together.

6. In the greening rental business, we expanded our business 2 times (Nanping, Yingjiyuan) and the number of flower rentals increased by more than 100 pots.

(6) Other aspects

1. Actively cooperate with various conference services of the school and secondary units, and complete the visit of the Deputy Minister of Communications throughout the year We served 178 important meetings such as school inspections and more than 500 ordinary meetings.

2. Do a good job in sending and receiving emails within the school and collecting subscriptions for newspapers, periodicals and magazines. *** Completed a total of 25,828 pieces of emails throughout the year

3. Carry out fire prevention work and deal with potential safety hazards. Since the beginning of this year, more than 130 people have been organized to deal with various debris piled in the corridors of 28 family buildings in the family area, eliminating safety hazards and keeping fire escapes open.

4. Take the initiative to contact the residents in the family area, replace the air-conditioning tripods that pose safety risks, remove rust from the rusty tripods, apply anti-rust paint, and do a good job in safety precautions for teachers and students in the family area. .

5. Strengthen the rectification of the order of the farmers' market and the management of "dirty, chaotic and poor", so that the order and environmental sanitation of the market will take on a new look. The sundries on the ceiling of the market are cleaned twice a week, fire extinguishers are provided for each household in the market, and operations that are randomly placed and overflowing stalls are rectified. All rickshaws inside and outside the market are returned to their proper places, and motor vehicles are Park in an orderly manner.

6. Do a good job in "eliminating the four pests" in the family area and farmers' market, arrange a weekly spraying and prevention work, and release rat poison from time to time; We must handle the matter in a hornet's nest to ensure the personal safety of teachers, students and employees.

7. Do a good job in energy-saving work. In addition to regularly publicizing energy-saving knowledge to employees and improving their awareness of energy-saving, we also compiled some small slogans to promote energy-saving knowledge and carried them out in various teaching and administrative buildings. posted.

8. Do a good job in moving the head office office to the ground floor of the brothel, deploy personnel to clean the brothel office and aisles in a timely manner, and pack, carry and install office supplies and electrical equipment.

3. Important work completed this year

(1) Do a good job in the prevention and control of the H1N1 virus. Under the leadership of the school and the head office, he was fully responsible for the cleaning and sanitation work in the isolation area of ????the Red Building, Brothel, and Xishan Building during the influenza A epidemic, the removal of domestic waste and medical waste, the laying and daily replacement of new mattresses, and the daily maintenance of the isolation area. Disinfection, delivery of meals to quarantined personnel, etc.

(2) Implement the head office’s policy of taking catering as the leader. In addition to doing a good job in the property management of the ecological canteen, actively cooperate with the catering company to do various tasks for the first food festival, and cooperate with the catering company to understand the situation. To renovate the toilets, doors, windows and surrounding environment of Yuansan Canteen, etc. While the catering center is expanding outward, it also assists the catering center in various backup support tasks, such as dispatching personnel to Pengshui, Hechuan, Science and Technology Museum, Nankai Middle School, etc. Carry out cleaning, maintenance, management and other work on site.

IV. Existing problems and lessons learned

Although we have achieved certain results in our work in 2009, we are also deeply aware of our shortcomings and there are still many needs. Areas for improvement and strengthening:

First, the overall quality and service awareness of management personnel need to be further improved. During this year's work, due to insufficient management services, individual office items in Mingde Building and the Second Teaching Building were lost. , causing a bad impact, and the ability to actually handle affairs needs to be improved;

Second, there is insufficient communication and understanding with the owners;

Third, maintenance services, security The quality of services and cleaning services needs to be strengthened and improved;

Fourthly, the property management center is not very professional and its management method is too single.

In response to the above issues, in the work of the year, we will learn from experience and lessons, strive to improve the business skills and management level of employees, carry out rich and colorful communication activities with owners, and do a better job.

In the new year, we will speed up the pace, continuously improve our own property management level, and constantly improve various management tasks. We will be down-to-earth on the way forward, make persistent efforts, and move forward courageously to contribute to the development of the head office. .

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