5 essays on the summary of property work in the first half of the year

Time flies, and a period of work has ended. What are the achievements worth sharing in retrospect? We should review and sort out, and write a summary of our work. Before writing, you can refer to the model essay first. The following is a summary model essay of the first half of the property work I compiled for you, hoping to help you!

Summary of Property Work in the First Half of 21

In the first half of 2, our work closely focused on the general policy of "planning and management, improving quality, sizing up the situation and keeping pace with the times" of the group company, always practicing the general goal of contributing to the construction and development of the group company, strengthening the internal management of the enterprise and the cultivation of employees' own quality, constantly innovating, striving to complete various tasks and achieving some achievements. Now, the main completed work, some experiences in the work, some existing problems and plans for the second half of the year are reported as follows:

1. Finishing the work

1. Sorting out the clue, grasping the management and building up the image

After we officially took over the property from the Sichuanese in January, we first sorted out many clues and quickly sorted out several major urgent matters. First of all, pay attention to management, promote efficiency and build image. In the final analysis, the management of the community is to provide satisfactory services for the owners. And all this depends on the quality and ability of the service provider. In the work, we need not only a good attitude and service concept, but also professional management. In this regard, the company has formulated a refined management system, clear process procedures, and made a good position of responsibilities, so that the property work can be carried out in an orderly manner. Secondly, strengthen personnel training, enhance service awareness and establish corporate image. We provide targeted training on employees' professional ethics, etiquette, manners and professional skills, so that on-the-job employees can quickly meet the service requirements. Excellent service has established a good image for the enterprise.

2. Create a happy, festive and peaceful atmosphere for the community during the Spring Festival.

Before the Spring Festival, we organized cleaning staff to thoroughly clean and empty the garbage in the public facilities, corridors, parking lots, courtyards, flower ponds and lawns of the community, and rectified the sanitary corner. Organize security personnel to train on holiday safety precautions, formulate safety emergency plans, clarify the division of labor, implement responsibilities and strengthen measures; Set up fireworks and firecrackers discharge area in the community, specify the discharge point, and the person in charge of the inspection; Before the festival, the engineering maintenance personnel thoroughly inspected and maintained all kinds of facilities and equipment used in the community, ensuring the normal operation of water, electricity, heating and all kinds of facilities and equipment during the festival; In order to create a festive atmosphere, we hung lanterns and mascots at the gate and yard of the community, hung colored lights and put up slogans in the yard, trees and rockeries, posted Spring Festival couplets to each unit door of the community, sent the word "Fu" to the owners, sent telephone cards for repair service, posted warm reminders, and sympathized with 3 owners' representatives in A and B districts. Sincere, warm and fast service ensures the warmth, peace and safety of the festival in the community; On the Lantern Festival on the fifteenth day of the first month, with the strong support of the group company, we successfully hosted a "Flourishing Lantern Festival Song and Dance" in the residential courtyard. The wonderful performance, warm applause and cheerful laughter pushed the festive atmosphere to a climax.

3. Rectify the problems existing in the residential area, and * * * carry out system maintenance with facilities and equipment

In order to completely change the owners' views on the property and thoroughly solve some problems existing in the residential area for many years, after the Spring Festival, with the strong support of the group company, we began to repair the * * * houses and * * * facilities and equipment in areas A and B, and thoroughly rectify the environment. It has invested more than 2, yuan to replace 19 unit doors, clear out 44 heating and water supply wells, repair and replace 72 tube well valves inside and outside the building, detect and repair more than 6 households with leaking roofs, replace more than 4 pieces of household glass, repair the window frames of more than 6 households, clear out 67 sewage wells and 4 septic tanks, repair and widen the road surface for more than 2 meters, and replace the monitoring equipment in areas A and B. In addition to the above overall major repairs, we also received more than 5 repair orders and paid a return visit to more than 3 households. The owner's satisfaction rate was over 98%, and three complaints were received, which were successfully coordinated and resolved.

4. Establish complete files and conduct annual inspection on various procedures

In order to strengthen the internal management of the company and better serve the owners, in April, we transferred the files and materials needed and missing by the property management company from the relevant departments and filed them one by one, then conducted annual inspection on various procedures and successfully passed the annual inspection required by the relevant departments in advance.

5. Greening and beautifying the community

In order to further improve the environment of the community, with the support of the group company, we have planted more than 11, juniper plants, decorated more than 8 pots of flowers on the rockery side and planted 16, flowers. At the same time, we have mowed and pruned the previously planted flowers and trees, and the community has taken on a new look after fine dressing.

6. Strengthen propaganda and cooperate with urban management and community to complete the work of "creating a city"

Property services are not only rational behavioral services, but also humanistic ideological education and influence. While renovating the residential environment, we also publicized the concept of "creating a city", common sense of fire control, owner's code of conduct, etc. to the owners through advertising columns. We successively exhibited 15 billboards, posted more than 4 advertisements of "creating a city" in Zhangjiao Street about the participation of the whole people, and distributed more than 4 questionnaires to Zhang Wenming citizens and more than 2 copies of "Citizens' Instructions for Creating a National Civilized City". Through these publicity, the majority of owners have greatly improved their own quality and awareness of "creating a city".

At the same time, we also pay attention to the establishment of corporate culture. We mobilize our employees to study corporate culture seriously, click on the website of the group company, understand the growth process of the group company, and cultivate employees' awareness of loving the company. We also actively contribute to the website of the company. In the past six months, we * * * selected four articles for the company, and all four articles were published by the website. We also sent five articles on the property management of our residential area for the property brigade, among which "We just want to touch God" was published in the six special issues of property.

7. We cooperated with the group company to complete the preparation and aftermath of the groundbreaking ceremony in Area C.

From May 22nd to May 25th, all the employees except the staff on duty were dispatched to Area C, which successfully completed the tasks of cleaning the sales department, arranging the venue, including inserting colorful flags and placing flowers, and maintaining the order, safety and hygiene of the venue parking lot, and handled them. This activity, our team service skills have been exercised, and the team's own quality has been well demonstrated.

8. Pre-intervention in Area D

(1) Establishment of organizational structure

(2) Recruitment of personnel

Through the talent recruitment market and mobilizing on-the-job employees, we employ different methods and channels to recruit the required employees, strictly screen and select the best candidates, and recruit most of the required employees for the company. At present, the recruitment work is still in progress.

(3) Training for new employees

We have conducted systematic training for new employees, including corporate philosophy, job responsibilities, code of conduct, assessment system, employee manual and common sense of safe operation. The basic skills of new employees are quickly mastered, and the service ability of the team is guaranteed.

(4) Preparation of handover materials

We have tidied up the Owner's Occupancy Notice, Owner's renovation contract, Property Service Contract, Property Management Statute, Owner's Service Guide and other relevant materials for the owner when handing over the house. At the same time, we are in full swing to establish the relevant supporting facilities and equipment in Area D and the owner's file.

9. Employees' clothing

In June, we unified employees' clothing, and the establishment of employees' external image added a lot of luster to the company's image.

second, experience and shortcomings

in the past six months' work, we have realized that a good team can't do without the support of superior departments, and a lot of our work can't do without the support and help of group companies. We will closely surround the group company, strive to provide good service for Xijianxiang real estate in the later period, and strive to create a famous brand for Xijianxiang real estate. At the same time, we also realize that only by serving the community owners sincerely and practically will the owners give us a good "word of mouth". We will continue to strive to improve the service quality, and strive to make Xijianxiang Property a brand property, adding luster to the group company.

Of course, there are some shortcomings in our work in the past six months, such as: the service skills of employees are not enough in be adept at, the awareness of safety precautions is not strong enough, the internal management of enterprises is not scientific and standardized enough, and the overall quality of employees needs to be improved.

summary of property work in the first half of 2

The first half of 2 was the beginning of the official collection of property management fees and pool fees for each property community. During this period, it experienced major events such as the China Lunar New Year and the change of company leaders. The customer service work in the first half of 2 mainly includes the following points:

1. Collating the return visit information

After sorting out the return visit results, it can be found that the reception desk, The service effect of various business departments shall be handled and corrected in a timely manner. For example, no one followed up the rectification problem (confiscation of buildings) reported by the owners during the occupation period. After investigation and statistics, it was found that many owners reported this phenomenon. After being put forward at the regular meeting, the problem has been basically improved.

second, supervise and improve

supervise and urge customer service personnel to input and count all kinds of documents to improve their work performance. As for the improvement of decoration process, compared with the numerous decoration events in _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

iii. handling and return visit of complaints

from October 2 to October 2, a total of 46 complaints were sent by the owner, of which 371 were handled and 35 were pending. Among them, there were 147 complaints in the first half of _ _ year. In terms of complaints to owners, the customer service has always kept a complete record, and designated a special person to dock with the company's developers and other departments to be responsible for following up whether the complaints from owners were handled, so as to avoid the repeated complaints from owners and the expansion of the problems, which played a certain role in improving the satisfaction of owners. There are 254 rectification sheets, 248 of which have been processed, including 5 rectification sheets in the first half of _ _ _ _, with a return visit rate of 98%.

Fourth, the house delivery and decoration work were carried out in an orderly way in the later period

By the end of _ _ _ _ _, 444 sets of houses were signed for occupation in each community, including 36 sets in the first half of _ _ _ _, and 159 households were decorated in total, with 943 pairs of pass cards, of which 39 households were decorated in the first half of _ _ _ _ *, with 249 pass cards.

5. The property charging work is gradually on the right track, and all the cost indicators have been completed on schedule

442 households have been charged, and 2 households have not been charged, 8-21 and 12-172 respectively. 8-21 is the owner who has not taken over the building, and 12-272 is unable to deduct the money because the bank card provided has expired. The charging rate reached 99.55%. All the pool fees were also collected as scheduled. There are 73 owners who have not paid the public water and electricity bills in advance. Except for the local owners, the pool water and electricity bills are basically recovered. More than 5 households have gone through the formalities of bank collection, and the finance department must go to the bank to handle the relevant deduction procedures. The collection rate of clearing freight for decoration garbage is 1%.

VI. Customer Satisfaction

In order to improve the overall satisfaction of the owners and create a good community atmosphere, we completed the layout of the lobby of each building in the community before the year. In the traditional festivals in China, congratulations were sent to all the owners who have stayed in the group; In March, we organized the Arbor Day activities with owners, developers, neighborhood committees and property management companies, which made our owners have a deeper sense of recognition of their homes and made our park more perfect and colorful like a garden.

in April, we conducted a survey on the satisfaction of the owners of residential quarters, sorted out various opinions and suggestions of small owners, and responded to them one by one. We are deeply grateful for the praise given by the owners. We will continue to work hard on this. We are also deeply grateful for the criticism made by the owners, because we can improve and improve it better with the opinions and suggestions of the owners. In April, we also launched a customer care month to provide voluntary services for the maintenance of small appliances, cleaning and moving furniture in the owners' homes. May is Mother's Day in the west or the traditional Dragon Boat Festival in China. On the eve of Mother's Day, our customer service specialist sent warm carnations to every owner who has renovated or moved in. Also during the Dragon Boat Festival, we sent zongzi to every owner. In June, Father's Day, in order to let our owners have more understanding and communication with each other, we organized a Father's Day community owner to climb the Phoenix Mountain. Although there was no owner to go because of the owner's own reasons, our efforts were unanimously recognized by the owners.

VII. Shortcomings

1. Some employees lack professional knowledge and skills;

2. Some processes are too repetitive and complicated;

3. The responsibilities of various departments are confused;

VIII. Work direction in the second half of _ _ year

1. Develop and strengthen various community cultural activities;

2. Continue to strengthen the return visit; Strengthen the statistical sorting and classification of return visit information, make the return visit results more detailed, and strive to bring more obvious and practical "wind vane" guiding significance to future service work.

3. Strengthen the internal and external training of employees and improve the overall service level

4. Strive to complete the collection of property fees in the second half of the year, reaching more than 8%.

the owner's satisfaction is the ultimate goal of property management service, and our job is to distract the owners. However, some things cannot be solved by our property customer service, such as: most owners report that 2.6 yuan is unacceptably high per square meter; If there are too few supporting facilities around,

summary of the work of the property in the first half of the year

Dear leaders and colleagues, under the leadership of the company and with the close cooperation of all employees, the property management work has been continuously improved and the service quality has been steadily improved. The work in the first half of 2__ is summarized as follows:

1. Early intervention

According to the company's arrangement, the demonstration area officially entered the venue on _ _ _ _ _ _ _ _ _ _, and in order to ensure the smooth takeover of the demonstration area, with the support of leaders at all levels of the company and the cooperation of various departments of the company, the preparatory work in the early stage of the demonstration area was completed:

1. Rental of staff quarters and canteen.