Compilation of Personal Evaluation of Shop Assistants in 2022 (5 articles)

Pharmacies have higher requirements for sales staff. In order to make the work plan go smoothly and make rapid achievem

Compilation of Personal Evaluation of Shop Assistants in 2022 (5 articles)

Pharmacies have higher requirements for sales staff. In order to make the work plan go smoothly and make rapid achievements in our own posts, we might as well make a personal summary of the work of the pharmacy sales staff. Doing a good job summary can give you a general understanding of the tasks in the second half of the year. So how to write a summary of the work of pharmacy sales staff? The following is a personal summary of the 2022 annual assessment of pharmacy salespeople to help you, for reference only, I hope to inspire you.

Personal summary of the clerk's 2022 annual assessment 1 The position of clerk seems simple, but it is not easy to do a good job. We should constantly strengthen self-learning and self-charging in our work, serve our customers better with professional business knowledge and reflect our self-worth.

Over the past six months, under the patient guidance of the leaders and the monthly training knowledge, I have learned a lot, improved my professional level and found my own shortcomings.

To be an excellent shop assistant, you must remember the name, location, usage, dosage and functional indications of drugs. This is the basic skill of being a shop assistant, but we always accidentally know one thing and don't know another. It is very inappropriate to complete our basic skills through the manager's patient guidance and long-term questions.

As a qualified shop assistant, we should take service with a smile as the theme, carefully observe every customer, carefully listen to their complaints, observe their words and senses, find out their real buying motives through their actions and expressions, and don't show indifference and impatience to customers who just look at them. It is necessary to tentatively recommend customers who want to buy. When entering the store, don't just talk to yourself or see other customers distracted, but observe by recommending one or two varieties.

Personal summary of 2 clerks in 2022. It is also one of the cores of pharmacies. The quality of pharmacies depends largely on the sales staff. Most pharmacies are repeat customers. The salesmen for minor illnesses should be doctors, and the salesmen for serious illnesses should be staff, so as to give patients a sense of security. . Wait a minute, the clerk in the drugstore is no joke. . It is art to make money while treating diseases.

The position of shop assistant seems ordinary, but it is not easy to do this job well. There are also many names and locations of drugs, and there are also many drugs in pharmacies.

The salesman takes smiling service as the theme.

I learned a lot about drugs and summarized some things that I think are more important. Important things should be done first to ensure the quality of work and improve work efficiency. Speaking of work, I usually go to the store about 10 minutes in advance to sort out my mood and prepare for the day's work. When I see customers, I will smile and say, "Hello, sir (or others)!" Similar polite expressions, such as "I'm sorry", …

Every customer walks into a pharmacy with a certain demand, so the clerk should know the customer's real purchase motivation as soon as possible, and then recommend the most suitable medicine to him.

Observation+Exploration+Consultation+Listening = Fully Understanding Customer's Needs —— Sales Equation of Shop Assistant

Observation+exploration+consultation+listening = fully understand the customer's needs-the sales equation of pharmacy assistant Every customer walks into the pharmacy with certain needs, so the pharmacy assistant should know the customer's real purchase motivation as soon as possible before recommending the most suitable medicine to the customer. So, how can we know the customer's purchase demand?

Understand others' thoughts by observing their expressions.

By carefully observing customers' actions and expressions, we can gain insight into their needs and find clues about customers' purchase intentions.

1, observe the action. Whether the customer is in a hurry, whether to rush into the pharmacy to find medicine or just stroll around; Pick up a medicine three times and five times, or look back many times. By observing these behaviors of customers, the clerk can see their psychology.

2. Observe the expression. When receiving the medicine handed by the clerk, did the customer show interest, smile, or show disappointment and frustration? When the clerk told him about drugs, was he listening carefully or absent-minded? If both cases are the former, it means that customers are basically satisfied with the drugs; If both cases are the latter, it means that the medicine is not to the customer's taste at all. A shop assistant should never judge a book by its appearance. People who dress simply may spend a lot of money on expensive drugs; Well-dressed people may buy cold medicine. Therefore, shop assistants should not treat customers with subjective feelings, but should respect their wishes.

Trial recommendation

By recommending one or two drugs to customers and observing their reactions, we can understand their wishes. For example, a customer is carefully watching an anti-inflammatory drug. If the customer just said a word, the pharmacy assistant can detect the customer by the following methods:

"This anti-inflammatory drug is very effective." Customer: "I wonder if this is the case." The doctor prescribed medicine for me, but it has run out. I forgot what kind. " "Think about it and tell me. You can also ask our visiting doctor here. " "Oh, I remember, this is it." In this way, the pharmacy assistant tentatively said a word and reached a deal. What the customer sees is a topic, not a general question, such as: "What can I do for you?" Customer: "Nothing, I'm just looking around." Shop assistant: "If you need it, you can call me at any time." The clerk didn't get any clues about the customer's purchase demand. Therefore, the clerk must carefully observe the customer's actions, cooperate with appropriate inquiries and recommendations, and will quickly grasp the customer's needs.

Personal summary of the 2022 annual assessment of pharmacy salespersons 3 Since joining the work, with the care and help of pharmacy leaders and colleagues, through their own efforts and the accumulation of work-related experience, their knowledge has been continuously broadened and their professional level has been continuously improved. Over the years, my political quality and professional quality have been greatly improved. During my work in a pharmacy, I earnestly studied the Drug Administration Law, Management System, Product Quality Law, Commodity Quality Maintenance Law and other relevant laws and regulations, and actively participated in the on-the-job training organized by the Drug Administration. Take safe and effective medication as your professional ethics requirement. Serve the people wholeheartedly and treat others with courtesy. Enthusiastic service, patient answering questions, providing patients with some health care knowledge about medication, improving their own quality and professional level in continuous practice, so that patients can use safe, effective and stable drugs and make continuous efforts.

Because drugs are used for disease prevention and treatment, rehabilitation and recuperation, to prevent the circulation of counterfeit and inferior drugs, and to be a qualified drug gatekeeper. When patients buy medicine, they should accept patients' consultation politely and enthusiastically. And understand the patient's physical condition, provide patients with safe, effective and cheap drugs, and explain the nature, taste, efficacy, use, usage and dosage, precautions, side effects, etc. of the drugs in detail, so that patients can use them with confidence. Do not change the dosage at will when dispensing medicine. Some drugs contain heavy metals, which will leave sequelae and adverse reactions after long-term use, ensuring the safety of patients' medication and life. Through knowledge from shallow to deep, from theory to practice, through practice to deepen the understanding of pharmacology, but also summed up some pharmacological common sense, as follows:

First, I have mastered the identification methods of Chinese herbal medicines, including basic source identification, morphological identification, microscopic identification and theoretical identification. The empirical identification method is relatively simple (eye, hand, nose, taste, water test and fire test). Take the identification method of traditional Chinese medicine as an example: how to identify woody Chinese medicine: including the stems of medicinal woody plants or only their woody parts, and the stems and vines of a few medicinal materials. Among them, the medicinal parts of stem Chinese medicine are woody plants, such as Akebia stem and Spatholobus stem. Herbs are stems and vines of herbs, such as clematis; Drugs are like stems and branches, like ghosts seeing feathers; It is used medicinally for the pith of stems, such as Dengshancao and Tongcao. The medicinal parts of woody Chinese medicine are the parts in the cambium of woody plants, such as hematoxylin, agarwood, resin, volatile oil and so on. Distinguishing the cross section of rhizomes is the key to distinguish the rhizomes of Shuang Ye plants from monocotyledonous plants. There are often cork layers outside the rhizomes of dicotyledonous plants, and the vascular bundles are arranged in a ring. Wood has obvious radial texture and obvious pith in the center, such as Atractylodes lancea and Atractylodes macrocephala. There is no cork layer or only thin cork tissue outside the rhizome of monocotyledonous plants. Usually, the endodermis is annular, and vascular bundles are scattered in the cortex and stele, such as Polygonatum sibiricum and Polygonatum odoratum. In addition, there are characteristics identification of traditional Chinese medicines, such as skins, leaves, flowers, fruits and seeds, whole grass, algae and lichens, resins, minerals and animals.

The second is to practice the processing technology of traditional Chinese medicine. For example, processing can enhance the curative effect of drugs, change or reduce the performance of drugs, reduce or eliminate the toxicity or side effects of drugs, change or enhance the status and trend of drugs, and facilitate preparation and preparation. Enhance the curative effect of drugs: if hard-shell drugs such as white mustard seed, perilla seed and cassia seed are fried, effective components can be decocted; Fried epimedium with sheep oil can enhance the curative effect of treating impotence; Arisaema cum bile can enhance the inhibition of infarction. Change the properties of mild drugs: different drugs have different properties, and drugs with strong cold, heat, temperature and cold will have side effects in clinical application. For example, raw licorice can clear away heat and detoxify, and after honey roasting, it can replenish the middle and replenish qi; Raw pollen typhae promotes blood circulation and removes blood stasis, and parchs charcoal to stop bleeding. Reduce or eliminate the toxicity or side effects of drugs. Some drugs are effective, but their toxicity or side effects are too great to be safe in clinical application. If Radix Aconiti Kusnezoffii, Radix Aconiti, and Radix Aconiti Lateralis are soaked, bleached, and boiled with auxiliary materials, their toxicity or side effects can be reduced. Processing Phytolacca acinosa and Acacia can reduce toxicity; The seeds of Platycladus orientalis leaves are used to calm the nerves. If the oil is not removed to make ointment, it will have the effect of relaxing bowels and stopping diarrhea. China's medicine has a history of thousands of years, which is an extremely rich summary of people's long-term struggle against diseases and an important part of China's outstanding national cultural heritage.

In the years of work and study, I have persisted in integrating theory with practice, constantly explored and innovated, applied what I have learned, adhered to the principle of service, obeyed the law in good faith, and done my job well, thus contributing to the development of the pharmaceutical industry.

Shop assistant's personal summary of annual assessment in 4 1 2022 to retain old customers.

(1) Our retail pharmacy can apply for membership cards for old customers free of charge. As long as they take this card to our pharmacy to buy medicine or other things, they can enjoy discounts (especially sensitive drugs). In this way, we basically have some regular customers, so we have the opportunity to gradually establish a good reputation of the enterprise.

(2) Be sure to stand in the customer's position and think more about the customer. These old customers generally have a long history of drug abuse and are sensitive to drug prices. When they come to us, they must first make them effective, and then seek profits and give them a sense of security. Don't let them feel cheated, let our pharmacy become their family medicine box. It seems unprofitable to operate, but in fact it has earned trust and reputation, "playing hard to get".

2. Develop new customers. We can increase new customers in several ways.

(1), if there is a hospital near us, we can visit famous doctors and reach an agreement with them so that some of their prescriptions can be prepared by our pharmacy, because our drug prices are definitely much more affordable than theirs, and we can win some potential customers through this.

(2) You can do some health promotion and hire retired medical practitioners to sit in the classroom, which can provide health consultation for the masses, take blood pressure for free, and carry out health education for nearby students. This can gain a certain popularity, and when they need it, they will definitely think of us first. We can set up health or beauty information boards in pharmacies, constantly update the information content, attract more people to obtain health or beauty information, and thus promote the sales of drugs, health care products and traditional Chinese medicine. We can often send some attractive information leaflets to our customers, so that they can trust and rely on us more while obtaining information. If necessary, you can call them back after selling drugs, understand the exact efficacy of some drugs and communicate with them psychologically. The trust of customers is the cornerstone of our success.

3. Increasing more business training, improving drug marketing skills, training shop assistants' professional knowledge and reasonably recommending drug skills are important means for retail pharmacies to improve the quality and professional level of shop assistants.

We should also strengthen training in this area, such as:

(1), our retail pharmacy can organize regular internal training according to its own actual situation, so that the store manager or other excellent employees can introduce their own experience in drug promotion, write down and summarize some drugs with good efficacy feedback from customers at any time, and enjoy these resources, so that each employee can be more confident and professional when recommending drugs to customers, thus increasing customers' trust in us.

(2) Our retail pharmacies can make full use of the marketing resources of the manufacturing enterprises, and let the manufacturing enterprises of products assist the pharmacies to train the clerks regularly. I have a personal experience of this benefit. When I first came to work in a pharmacy, I basically didn't recommend Xiaoer Qingre Ning and Bao Bei Jianpi Oral Liquid before they were introduced to me by the salesmen. That is, after listening to their introduction of these drugs, I fully understand the exact efficacy of these drugs, which is why I have full confidence in recommending these drugs to patients. At present, there are many kinds of drugs with the same effect on the market, and there are countless drugs with the same ingredients and different brands. How to choose the drugs that you want to recommend to customers from many drugs is not only a question of marketing skills, but also a question of business level. Manufacturers know their products better than we do, and joint production enterprises train shop assistants in professional knowledge and sales skills, which not only enhances contact and communication with production enterprises, but also benefits our company itself. For manufacturing enterprises, it is also a good thing to get the support and understanding of pharmacies through training, enhance cooperation and effectively convey the company's product information.

In short, if retail pharmacies want to be in an invincible position in the fierce market competition, expand and improve the profitability of pharmacies, they should not only be able to sell high-profit products, but also effectively improve the basic quality and professional knowledge of shop assistants, work hard on the skills of reasonably recommending drugs, do a good job in summarizing the annual sales work, lock in stable customers, develop new customers, and make enterprises grow bigger and bigger like snowballs.

Personal summary of the clerk's 2022 annual assessment 5 Time flies. In a blink of an eye, I have been working in _ _ _ for more than a year. Looking back on the past year, I worked every day, got along well with my colleagues and carried out useful activities in the company. I have a lot of feelings to say, but I really don't know where to start at the moment. Let's talk about some of my deepest feelings.

After more than a year's work, I have learned a lot about medicine and summarized some things that I think are more important. Important things should be done first to ensure the quality of work and improve work efficiency. Speaking of work, I usually go to the store about 10 minutes in advance to sort out my mood and prepare for the day's work. When I see customers, I will smile and say, "Hello, sir (or others)!" Similar polite expressions, such as "excuse me", "sorry", "please wait a moment", "thank you" and so on. It will be used in different occasions more reasonably.

Strive to achieve "three voices", "four hearts" and "five services" in the work, and take "customer is God" as the principle to ensure customer satisfaction. I am a cashier, and the cashier is an indispensable window for every store. As a cashier, we should attach importance to and strengthen standardization and computer learning, strictly follow the workflow and abide by the rules and regulations. Personally, I think the basic work is not bad. Of course, there are still some shortcomings that I need to learn and learn from in my future work. At the same time, I should correct my mistakes and learn from them, so as not to make mistakes in the same place for the same reason, so as to work better and more conveniently.

I love this job at present, because it is a job with stable time, reasonable governance and good relationship with colleagues since I joined the job. On the whole, I had a good time. Sometimes feelings inevitably fluctuate, which is influenced by very few people. Others do little or nothing, sometimes it feels unfair, but some things are not my job. Why should I do it? Think about it, doing more will enrich us, and doing more will create a better working atmosphere, not make us happier. In our shop, the manager is a reasonable and responsible person.

At work, you should not only help customers introduce the drugs in the store, but also deal with customers' opinions and solve problems; We must deal with what happens to each of our employees and educate and criticize us. Although I sometimes speak impulsively, I can understand her, all in order to better serve the masses. She has a strong self-motivation, and she also learns computers from our front desk in her spare time. When Zhongyu Medicine Supermarket opened, there were more than 30 employees, and now there are only 23 people left. During this period, 10 people left intermittently, some were transferred, some developed on their own, and some did not meet the requirements of the company. Employees are the cornerstone of the survival and development of enterprises. Most of us graduated from technical secondary schools, and the level of cultural quality is basically the same. However, due to different personality and family education, it is inevitable that individual psychological quality is low. This requires us to help each other, communicate with each other and guide each other, so that the company can carry out more reasonable and targeted training and education.

In the days to come, I will work harder to improve myself in my daily work, life and study. At the same time, we also expect the company to grow faster.