How to run a beauty salon?

1. We must follow the principle that the customer is God

In the operation process, beauty salons should regard quality and service first as their business philosophy, and have long-term goals to expand the market. "Business exists to meet the needs of customers!" We must understand that customer consumption habits are constantly changing. In order to give customers a sense of freshness, as an operator, we must always grasp the psychology of customers.

Only if we meet the needs of customers and retain customers, can the beauty salon continue to operate. We must attract more customers with the best service attitude and the best products, and establish a relatively good relationship with customers. In this way, the beauty salon will have more and more customers.

2. The quality and ability of operators

Modern beauty salon managers must not only have professional business knowledge and strong organizational skills, but also have multi-faceted skills. Comprehensive quality, able to stand alone. We must handle the relationship with employees well, have a detailed understanding of each employee, and fully understand and communicate with each employee. Only by cultivating high-quality employees can we win the market.

3. Improve the communication skills between beauticians and customers

Whether a customer is willing to walk into your beauty salon, you may want to consider the decoration design and design of your beauty salon. The reputation of your beauty salon. If your beauty salon does a lot of publicity, there will definitely be many customers who come to experience it.

This depends on the beauty salon’s ability to communicate with customers. If the beauticians in some beauty salons have the best skills, but do not know how to communicate with customers, they will not be able to understand their true thoughts, and a series of problems will arise. It can be seen that it is a very important strategy for beauticians to understand their customers and communicate with them.

Extended information

Appearance

1. Employees should pay attention to appearance.

2. Employees must wear work clothes, work number plates and uniformly prescribed hairpins when going to work. Work clothes must be kept clean and neat.

3. Employees must put on light makeup before going to work, and maintain a natural, smiling, generous, dignified and confident professional image during work.

4. Employees are not allowed to wear jewelry (such as bracelets, bangles, rings, etc.) while at work. Long nails are not allowed and nail polish is not allowed. Clean masks must be worn when serving customers.

5. Employees are not allowed to lean against walls or counters while at work, and are not allowed to engage in indecent behaviors such as picking teeth, picking ears, yawning, or making loud noises in front of customers.

6. Employees are not allowed to eat smelly food (such as garlic, etc.); are not allowed to eat snacks or do private work (such as laundry, knitting sweaters, knitting small toys, etc.); are not allowed to be in the work area (Excluding staff canteen) Have breakfast and dinner.

Speech and behavior

1. Employees must use standard Mandarin at work (except for special customer groups).

2. Promote civilized language and serve customers, and prohibit the use of service taboo words.

3. Employees should be kind when talking to customers, consciously control their voice, and have a steady tone. For example, when meeting a customer, you should take the initiative to give way; when walking with the customer, you should let the customer go first; when serving tea and water to the customer, the cup should be placed in the upper right corner of the customer's seat.

4. When employees go to work to receive customers or answer calls, they must carry out their work in accordance with the procedures and instructions prescribed by the club. It is not allowed to speak any language that damages the image of the club in front of customers.

5. Employees should listen carefully to questions and requests raised by customers, explain patiently, and report questions that cannot be answered in a timely manner.