Quarterly work summary of the property company

Time always slips away inadvertently, and our work has come to an end. Looking back on the work during this period, the theoretical knowledge and professional level have been greatly improved. To this end, we must do a good job summary . So how is a general work summary written? The following is a summary of the property company’s quarterly work (selected 6 articles) that I compiled for you. I hope it will be helpful to you. Property company quarterly work summary 1

Last quarter, under the guidance and strong support of the company’s leaders, we followed the company’s work requirements and provided property services in the spirit of “your satisfaction is our eternal pursuit” Purpose, the company management philosophy of "people-oriented, customer-oriented, sincerity as the source, quality first", "improving the level, creating benefits, building the brand" as the company's development goals, "service first, customer first" As the creed of every employee. Through the joint efforts of all employees in the department, a series of high-quality service work has been carried out. Here is a brief summary of one year's work. Sum up experience and lessons, identify shortcomings, and lay a solid foundation for the work in XX.

1. Personnel management

After the night shift was implemented for cleaning, the mood of employees fluctuated and it was very difficult to carry out work. Therefore, we communicated with employees in various aspects to stabilize their mood without affecting the quality of work. According to the work needs of each position, we focused on strengthening the reasonable allocation of personnel and the assessment of workload, actual operational characteristics and requirements, and adjusted shifts and duty hours. Without increasing personnel, the cleaning operation requirements were basically met.

There are currently 14 employees. This year ***, 9 people resigned and were transferred. Among them, 1 person was transferred to the reservoir area and 8 people resigned.

2. Training

New cleaning staff were given cleaning theory training and practical training for different positions, so that the cleaning staff could master the knowledge of cleaning work and meet the requirements of office building cleaning work. .

On the premise of training the cleaning staff in the "Cleaning Work Manual", the following training was emphasized based on the actual situation at work: classification and use of cleaning agents, cleaning procedures, cleaning of stainless steel accessories, cleaning of furniture , cleaning ashtrays, cleaning wallpapers, cleaning and maintenance of elevators, and rust treatment.

We have strengthened the training of employee assessment systems, training on excellence and related standard implementation knowledge, and established employees' sense of responsibility in their work. At present, employees can work hard and complete according to the prescribed standards, but they must abide by work disciplines. Details such as behavior and behavior still need to be supervised and managed. The next step will be to strengthen training in this area and make it a habit.

After continuous training and running-in, the cleaning staff have adapted to the existing management style and work procedures, and the personnel are basically stable.

3. Cleaning work mode

Under the guidance of the leaders of the group company, "unmanned cleaning" was implemented, and "natural cleaning" achieved good results.

Based on the original day shift, it is divided into two shifts, and the main cleaning work is carried out in the night shift. While implementing "unmanned cleaning", in order to ensure the quality of hygiene, the frequency of cleaning inspections has been strengthened. The existing staff configuration of one cleaning staff from 7f to 16f can basically solve the sanitary problems that arise at any time within 30 minutes. However, during the peak period of 11f16f, the cleaning staff often cannot enter the men's bathroom for an hour, resulting in the bathroom being dirty.

In terms of "natural cleaning", the cleaning frequency has been strengthened, and the original fixed scheduled cleaning has been changed to the current cleaning at any time. When dirt is found, it is cleaned immediately to restore the original color, which has achieved better results. But cleaning costs have increased. In the recent period, due to the construction of the second construction and municipal road construction, the overall environment is dusty. Although cleaning has been strengthened, the overall sanitary condition has not met the requirements, and the cleaning cost has increased. As the construction is completed, thorough cleaning will be carried out to achieve hygiene. standard.

To ensure that the elevator carpet hygiene meets standard requirements, vacuum the carpet every 20 minutes.

4. Completion of cleaning work

(1) Completed the timely revision of the cleaning staff and work model

(2) Completed the cleaning work for the building * Daily maintenance of regional sanitation.

(3) Complete the land reclamation work for the new occupied floors.

(4) Complete the crystal hardening treatment of the building’s stone and carpet maintenance.

(5) Complete the removal of building garbage.

(6) Complete two cleanings of the building’s exterior walls.

(7) Complete the peripheral ground scour work. Quarterly work summary of the property company 2

In the third quarter of this year, under the correct leadership of the company, with the strong support of all owners, and through the joint efforts of all employees, all work of the xx Garden Management Office was stable And proceed in an orderly manner. Here is a brief summary of the work in the third quarter:

1. Creating a "safe and civilized community"

1. Painted the balconies of residents' homes to give the community a completely new look; the entrances and exits of the community An electronic access control system was installed to strengthen the intelligent management of the community and further ensure the security of the community; with the strong support of the company, a communication signal coverage contract was signed with xx company, which will soon solve the problem of weak mobile phone signals in the community;

2. Conducted a comprehensive overhaul and maintenance of all electromechanical equipment in the community, focusing on repairing and debugging all fire alarm systems; carried out maintenance of public facilities: solving ventilation problems in equipment rooms, Install exhaust fans in electric rooms, water pump rooms, etc.

3. With the strong support of the company leaders, we applied for a safe and civilized community model community, received the leaders to our community to inspect the creation of the safe and civilized community model unit, and gave positive feedback to the various creations of the community. Sure, all other preparatory work has been basically completed.

2. Operational work

The total operating income of xx Garden in the third quarter was xx yuan, of which the management fee income was xx yuan, the average monthly income was around xx yuan, and the collection rate Reaching 99.8 or above. The total income of the parking lot in the third quarter was xx yuan, and the average monthly income was xx yuan. The total operating income of the club in the third quarter was xx yuan, and the average monthly income was xx yuan.

The total planned expenditure this year is xx yuan, the actual total expenditure is xx yuan, and the overspending is xx yuan. The main reasons for the loss are: the takeover problem of Building 2 and the kindergarten has not been resolved, and the sold parking lot has not been Management fees have been received; this year, due to the work of "creating excellence" and "creating a safe and civilized community", some facilities have been improved and renovated; the expenses of the owners' committee were not included in the business plan last year. Property Company Quarterly Work Summary 3

I haven’t recovered yet. This short first quarter is over. In these short three months, under the wise leadership of my superiors, With the help of my colleagues and through my unremitting efforts, I submitted a satisfactory answer sheet in the first quarter. Now I will summarize my work in these three months:

1. Work

At the beginning of the new year, keep in mind your responsibilities and not let the holidays disrupt the pace of work. In the first quarter, I summarized my work in the previous year and arranged the work plan for the new year so that I can meet the challenges of the new year with a more perfect attitude, seize the opportunities that belong to me, Contribute to the development of the company.

In my daily work, I pay more attention to details, have higher requirements for the quality of completing tasks, and improve together with my colleagues.

2. Learning

The company is in a stage of rapid development. In order to keep up with the company's pace, I take time to study non-stop, and strive to learn at work and while studying. work. In the enterprising atmosphere of the entire company, I am also constantly broadening my knowledge and increasing my knowledge. In my opinion, there is a mutually reinforcing relationship between the company and its employees. As the company continues to develop, our employees continue to improve, and we work together toward a better future.

Therefore, I did not relax during the entire first quarter. I always paid attention to the most cutting-edge knowledge and information, consolidated the existing basic knowledge, and strengthened my professional skills.

3. Existing problems and directions for improvement

I made some mistakes throughout the work. Although they did not cause any losses, they also caused some problems in my work. necessary impact. The first is some small mistakes at work before and after holidays. It is easy to be distracted by other things. At the same time, there is no reasonable arrangement of time in daily work. I often forget this thing or that thing, resulting in time. Take time to think about what you haven't done yet. Secondly, the efficiency is not high enough because of being obsessed with details and spending more time and energy than colleagues.

I will improve in the following three aspects in the future: The first is to improve my concentration. The second is to make a work plan in advance every day. The third is to speed up the speed of doing things and improve the efficiency of work while ensuring quality. Quarterly Work Summary of the Property Company 4

This quarter, the property company has done a lot of work mainly in the following aspects:

The first aspect: Unswervingly build the property brand .

1. In June XX, in order to carry out the three creations of Dexin Garden, the property management company thoroughly cleaned the flowing water features in the community; thoroughly flushed the roads in the community; listed the tree species in the community; The garden was thoroughly cleaned, and a community badminton court, fitness and entertainment facilities, and leisure facilities were added. This series of efforts not only allowed the property management company to once again win the honor of "municipal garden-style community", but also won unanimous praise from the majority of property owners.

In February 2019, the property management company launched the first "I Love Dexin" property owner essay contest in Dexin Garden. This competition has received enthusiastic participation from the vast number of property owners. Everyone came to submit articles and express their love, praise, blessings and recognition for the property company through the use of words. This activity also further narrowed the distance between the property management company and the owners, further enhancing the spiritual civilization construction of the community.

3. In June XX, the property company updated the content of the publicity column of Dexin Garden Community, and publicized some knowledge that is beneficial to the owners’ health and other popular science knowledge to the owners. This not only made the owners Gain knowledge, and at the same time let the owners feel the meticulous care from the property company!

The second aspect: Keep pace with the times and innovate management concepts

To develop and grow, property companies must reform, innovate and forge ahead. In June XX, the property company implemented system innovation and independent reforms, and successively implemented a series of reform measures such as the company's weekly inspection system, department weekly meeting system, and employee daily summary system, with the purpose of discovering problems in a timely manner; solving problems in a timely manner; and summarizing in a timely manner. problems, correct employees' service attitudes, improve employees' proactive service awareness, and completely eliminate some potential problems in their budding stage. In recent times, employees' ideological awareness and service awareness have been greatly improved compared with before. These are all the results of reform and innovation.

The third aspect: Be prepared for danger in times of peace and strengthen property risk prevention

1. The property management company has conducted multiple inspections of fire protection facilities and equipment to prevent the occurrence of fire accidents. During the inspection process, it was also discovered that some equipment had malfunctions. The property management company promptly reported the situation to the relevant departments and supervised the rectification, so that some problems within the warranty period could be handled properly by the engineering contractor and reduce the risk to the group caused by exceeding the warranty period. Unnecessary maintenance expenditures.

2. Carry out holiday safety inspections. Through inspections, we inform owners and users of potential safety hazards in office buildings and facades, so that they can be more vigilant and do their own safety precautions, so as to jointly maintain community safety and jointly build a harmonious society. Through inspections, potential safety hazards in the community can be effectively dealt with immediately to ensure the effective development of property safety management.

3. Conduct a thorough inspection of the generator set, pressurized water supply equipment, and community lighting; conduct a general cleaning of the machine room; mark the facilities, equipment, and circuit breakers to ensure that the community equipment is always in good condition and allow for project maintenance Really achieve three cleanliness, four no leaks, and five good quality, thereby extending the service life of facilities and equipment, reducing property maintenance costs and property asset depreciation costs.

The fourth aspect: do your work wholeheartedly and serve the owner wholeheartedly.

In this quarter, the property management company handled a total of 98 maintenance reports from owners, 23 cases of house water seepage, 11 cases of sewer blockage, 2 septic tank cleanings, 2 centralized repairs to the electronic door system, and 2 preventive measures. There were 2 fights and 1 theft. In addition, the property management company has also stepped up its efforts in collecting fees. Managers and deputy managers have taken the lead in door-to-door fee collection work, ensuring that monthly targets and tasks are completed on time.

Although property management companies have made some progress compared to the past, there is still a long way to go before a property management company can become a company that satisfies the group, is recognized by owners, and makes employees proud. There are still many areas that are lacking and there are too many areas that need to be learned. Property companies currently have three main problems:

1. Insufficient professional knowledge

2. Insufficient proactive awareness

3. Insufficient risk prevention.

In the future, the property management company will further improve itself, make up for the shortcomings, and continuously improve the level of management services. Quarterly work summary of the property company 5

In this era of economic prosperity, people's living standards have also been greatly improved, and property management companies must also strengthen their awareness of prevention. I have always done my job responsibly. The following is My summary:

Due to our unreasonable operations and illegal use by residents, Room 209, Building 13, xx Garden Community was flooded with sewage during the New Year. The sewage extended to the shops on the first floor, causing great harm to both owners and merchants. It caused a lot of damage, the management office staff were very busy, and the owners were full of complaints. With the support of the company and the joint efforts of the staff of the management office, after more than a week of hard work, the matter was finally resolved satisfactorily. The owner also gave cash to the staff of our office to express condolences.

Changes in the market environment have led to a shortage of order maintenance personnel in our management office, which has brought challenges to the security prevention of the community. Due to the lack of personnel, the door locks of two households were picked, although nothing was lost. Valuable items, but illustrates the importance of personnel stability. The management office reported it to the company, and after making corresponding adjustments to wages and personnel, the above-mentioned problems have not occurred in the community so far, ensuring the stability of public security in the community.

The xx Western Restaurant has occupied the fire escape of the community for three years, causing the owners to complain to the management office, and also causing fire hazards. After many negotiations and adjustments by the management office, and the use of law enforcement departments With the right renovation opportunity, Dielianhua Western Restaurant successfully returned the long-occupied fire escape and also improved the awareness of fire protection. This move has been well received by the owners and has eliminated safety hazards.

There is a shortage of personnel, and recruitment cannot be based on merit. Some employees are selfish and have insufficient quality, which has brought some negative effects to the company's reputation. After communication with the management office and the owner, although they can be understood, But it is undeniable that this kind of behavior should be stillborn and should not be promoted. Otherwise it will bring a devastating blow to the company. Therefore, our next important task is to strengthen the quality training of employees, improve personal values ??of honor and disgrace, and reflect the true value of property managers.

The management office actively responded to the company’s call and formulated a paid service price list, which was first implemented in Beverly Garden. Although a few owners had different intentions, after communication, they all readily accepted this fact. . So far, it is running well. This move is not to increase the company's income, but to standardize the scope of property management services. Confirmed the respective responsibilities of owners and property management.

The community has been established for 8 years, and the underground pipe network is small and easy to get clogged. The management office followed the operating procedures established years ago. After a year of operation, there are no problems now. The network is smooth and provides the owners of the community with a comfortable and hygienic living environment, which has been well received by the company and owners.

Because of the experience of successfully dividing xx in 20xx, we have been very handy in the management and sharing process of xx in the past 10 years, allowing the owners of the community to once again enjoy their own festival - xx Festival . Watching the owners of the community share the xx feast, we deeply feel that only by sincere dedication can we gain a satisfied smile. The key to the art of property management lies in how we outline it.

The long-term disrepair of the building’s rooftop exposed potential safety hazards. The staff of the management office carried heavy welding machines and climbed up each corridor. After a week of hard work, they finally completed the construction. period. The damage to the east and west gates of the community and the original unreasonable design caused the owners of the community to suffer from the scorching sun and rain. The management office was determined to improve its weak links and invested a lot of manpower and material resources in reconstruction, so that the previous pass became what it is now. The return home also reflects the essence of our property company’s service.

The access control system of the residential unit building is a stepping stone between the owners and the management office, and has not been effectively solved for many years. The management office communicated repeatedly with the owners, and most of the owners agreed, and agreed that the management office would take the lead in contacting and developing the access control renovation plan. So far, this project has successfully completed the renovation of two buildings and they are running well after being put into use. The management office paid a return visit to the owners who had installed the equipment, and the reply they got was: "My child went downstairs to press the intercom at 9pm, so that we could listen to the music from the intercom at home. It was so funny." .

Due to the influence of the social environment, the Beverly Garden Management Office has carried out staff reductions in 2010, from the previous 16 people to the current 13 people. This is a challenge for us. The past achievements are there, and we cannot use the reduction of personnel as an excuse to reduce the service quality. This will not be recognized by the owners. After everyone's joint efforts, the answer has been given with practical actions. The cleanliness and sanitation are maintained at the original standards; the security situation is better than last year. There were two security incidents in the whole year and one case was filed. Since there is no investment in greening, it can only be maintained as it is. The owner's complaint rate has been significantly reduced, and the management office's work has become somewhat leisurely.

Looking back on the work of the last quarter, I deeply realize that there are still many deficiencies in the work, and I also hope that I will do better in the next quarter. Property company quarterly work summary 6

The following is a summary of the main work of the property owners committee in the first quarter:

Property bidding: With the promotion of the property owners committee, after formal bidding After bidding and publicity, Gemdale Properties and UHN International Village formally signed a contract on February 2, 20xx, converting the temporary property into a formal property. This is also the official start of the implementation of the reward system in the community.

Heating: The Heating Group provides emergency support during the 20xx-20xx heating season. When the heating season ends in March, it will immediately face the problem of hot water service and pipeline overhaul. The Owners Committee has been trying its best to resolve this matter. On the one hand, we consult various channels whether to continue heating or find another heating company. On the other hand, since the property rights of the boiler are still in the hands of Maohua, many subsequent issues will be hampered by this (including environmental protection transformation, etc.). Under the constant running and coordination of Mr. Zhang, the former director of the Owners Committee, the government finally took the lead. After several working meetings with Maohua, Heating and the Owners Committee, it was finally confirmed that Heating would officially take over and properly resolve the follow-up issues. Heating and hot water problems. Thermal promises to gradually complete the boiler renovation, heat exchange station, pipeline update and repair in the community within three years, and replace the hot water meter free of charge. The temperature of hot water will be further improved in the future!

Tap water renovation: The community has always had the problem of aging and disrepair of water pipes, and the community had previously incurred a large deficit in water bills, creating a vicious cycle.

With the unremitting efforts of the property owners committee, an agreement was reached with the Water Supply Group that the community will undergo tap water renovation in 20xx. From now on, the water pipe network and water meters will be maintained by the Water Supply Group. After the formal takeover, the property will no longer collect water fees. It is currently in the early stage of information collection and plans to complete the information collection by the end of March.

Public revenue: At present, public revenue mainly comes from 5 aspects: 3 advertising companies, 1 water station, and 1 telecommunications. First, we have sorted out and audited the public revenue in previous years, and the specific information will be announced soon; second, we will negotiate and manage existing revenue; and third, we will study how to expand, including the installation of 5G and the introduction of new advertising. , venue leasing, etc., are all in progress. In the future, the income, expenditure and usage of public income will be announced at a fixed time every year.

Budget review of new properties: The property owners committee discusses and reviews the annual budget submitted by the property, and inquires, compares, and negotiates on specific projects, including the cost of security, cleaning staff, and greening scope. The issue of employee meals, as well as the most important procedures and start-up of elevator maintenance and fire maintenance, etc. Specific information will be announced after the budget is finalized.

Street merger: At present, the odd and even numbered buildings in the community are under the jurisdiction of different streets. The property owners committee has been communicating with the government departments on this matter, hoping to merge one street to facilitate subsequent management communication. At present, we have received a reply that it will be merged into Taiyangong Street (Xinyuanli has suspended household registration transfer in this community), and the specific time is still waiting for confirmation from the government.

Other miscellaneous matters: communication with the street and relevant government departments, filing of property committees, consultation and communication with lawyers, sorting out past files, and sending banners to the street heat to seek more support, etc.

In the first quarter, the work of the owners committee was carried out according to the plan. In addition to gradually advancing various tasks in groups, the most important thing at the moment is the management and execution of the new property. Due to the particularity of the remuneration system, the workload of the owners' committee has been greatly increased. The review of the property budget and the management of expenditures have taken up most of the energy of the supervisory board of the owners' committee recently. This part will be announced separately after the budget is finalized. At that time, the greening, public maintenance, etc. that everyone is concerned about will be announced together.

In addition, the public revenue will also be announced in the near future.