Why is the service of Industrial and Commercial Bank of China so poor?

ICBC is the bank with the worst personal experience. There has been no improvement over the years.

If we must look for a reason, it is probably because the "spirit" of state-owned enterprises still exists, but the spirit of serving the people has been completely lost.

The first thing is to collect wages. There are so many people waiting, it is very confusing and very anxious. Sometimes they will ask you to "wait for a few days" for various weird reasons, or even wait again and again. This actually promotes the fermentation and spread of anxiety among the elderly, which is very detrimental to the stability of public opinion. But Gongxing went his own way, just like the old man. Therefore, I will not deal with ICBC unless I have to.

The second is the business that has to be dealt with, such as children going to school, tuition and food expenses need to be deducted from the bank card, probably because of the convenience of tax payment by the school unit and other factors, it is specified that "payment must be made using an ICBC account". This is really puzzling: where is the money that is not RMB? Could it be that the money from ICBC is more fragrant? Also, I haven't used my ICBC card for a long time (normally it is automatically deducted). When I needed to check the balance, I entered the wrong password and it was locked, so I went to the bank to apply for "unlocking". The first time I went there, I brought my and my child's ID cards and bank cards, and was told that proof of relationship was required - I showed the "relative ID card application" information that I had already applied for when applying for the ID card, but ICBC said, "Electronic documents are not acceptable." ". ——This is also a very puzzling thing. The transaction records of deposit and withdrawal cards are all electronic. There is no passbook or list. Didn't ICBC say "electronic documents are not acceptable"? Well, I asked the bank staff "Does the bank account belong to the bank?" and the answer was "yes", so I went home and got the account book, queued up again, and was rejected "over 16 years old must handle business in person". —I don’t want to be cussish here, but they really only deserve this.

It seems that there are some things that cannot be avoided. What a great ICBC.