Icbc u shield problem

The predecessor of 1. U shield is a customer certificate USBKey launched by ICBC in 2003 and obtained national patent. Because USBKey can effectively ensure customers' safe use of online banking, in recent years, ICBC has mainly recommended it to customers who conduct large transactions online. In the past two years, nearly 200,000 customers have applied for "USBKey", and hundreds of millions of online payment transactions have been handled, and no theft has occurred. On June 5438+ 10, 2005, China Industrial and Commercial Bank further upgraded the customer certificate of USBKey and officially named it "U Shield".

With the increase of media reports on cyber crimes such as fake websites, "Trojan virus" and "phishing", the demand for customer certificates "U shield" by not only large money traders but also ordinary customers of online banking has greatly increased. ICBC will promote "U Shield" to all customers and strive to equip everyone with a "security guard" for online banking customers.

2. What is a "U shield"?

A: "U Shield" is a digital certificate used by ICBC to identify customers under the network environment. It is a kind of physical hardware with intelligent chip, and its appearance is similar to that of flash memory (that is, U disk). After logging in to online banking with user name and password, customers with "U Shield" need to insert "U Shield" into the USB interface of the computer and enter the password of "U Shield" to complete the payment business.

3. The anti-theft ability of "U shield".

A: "U Shield" can effectively guarantee the safety of customers using online banking because of its high-intensity information encryption, strict digital authentication and digital signature technology. If a customer accidentally reveals his online banking user name and password, as long as the "U Shield" is still in his own hands, even if the "U Shield" is lost but the password of the "U Shield" is still in his own hands, no one can enter his online banking to pay. Therefore, "U shield" can effectively prevent various possible risks such as fake websites, hacker theft and password leakage. , which is the highest security level of online banking clients at present.

4. How does "U Shield" guard against theft?

A: U Shield uses personal client certificates with physical media to establish a personal certificate authentication system based on public key (PKI) technology. In terms of technology, customer certificate authenticates customers' online transactions through personal certificate authentication and digital signature technology.

5. Features and advantages of "U shield".

Answer: 1, 24-hour large-sum transfer and remittance.

At present, "financiers" are divided into static password customers, password card customers and U shield customers.

Static password customers: self-registered online banking and passbook customers, and the online transfer /B2C transaction amount is 0 yuan; For customers registered at the counter who have not applied for password card or U shield, since September 1 day, 2006, the single transaction limit, daily cumulative limit and total payment transaction limit are all within 300 yuan. Customers whose payment amount has reached 300 yuan before September 1 need to apply for an electronic password card or U shield at the outlet (the payment amount is calculated from the date of registration);

Password card customer: online transfer /B2C transaction amount 1 1,000 yuan, with a daily cumulative amount of 5,000 yuan;

Personal online banking certificate (U shield) customers: external transfer and personal remittance are not subject to the above restrictions.

2. Add your own registration card and account number.

You can freely add or delete various ICBC accounts in online banking, keep abreast of customer account information and fund changes, and realize "unified scheduling" of cards and discounts, and everything is under control.

3. Online financial management

Customers don't have to worry about how to increase their wealth. "Finance @ Home" online financial service provides various unique financial services for certified customers, including financial plan design, portfolio deposit design, financial calculator and the signing of various financial agreements, so that customers can easily control their wealth.

6. How does the U-Shield extend itself?

A: Before the U-Shield certificate service expires 10 days, our online banking system will prompt you to update the certificate to extend the service period of the certificate (if the certificate has expired or cannot be downloaded normally, you can go to the local certificate outlet). At the same time, in addition to online banking to download, you can also go to the local certificate agency outlets for extension.

7. How to reset the password of "U Shield"?

Answer: When the password of "U Shield" is entered incorrectly for more than six times in a row, the program will lock the certificate to ensure the security of your certificate. You need to go to the "Certificate Agent" outlet to reset the password.

If you can't confirm the U-Shield password or the U-Shield password is locked, please bring your valid ID card, U-Shield and online banking registration card (or registered account) to the designated outlet where the account is opened for free to reset the U-Shield password. For the specific network information, please contact 95588 where you opened an account. In addition, if you add a remote account to online banking and use a valid ID when registering online banking, you can also handle this business in a different place.

8. How to use "U shield"?

Answer: Customers who hold Peony Card (smart card, credit card, credit card, financial gold card or international card) and current passbook of China Industrial and Commercial Bank can bring their valid certificates to any business outlet of China Industrial and Commercial Bank to open personal online banking and apply for using "U Shield".

9. How to install (use) the U shield?

Answer: 1. System upgrade: If you are using personal online banking for the first time, please log in to www.icbc.com.cn, the portal of China Industrial and Commercial Bank, and click "Install" under "Personal Online Banking Login". After entering the next page, download and install the "U Shield" driver. If you want to install by CD, please run the "U Shield" CD and select the "System Upgrade" function on the main installation page, and the system will automatically detect and prompt you to install the patch. After installing the patch, please select the "Driver Installation" function to install the corresponding "U Shield" driver.

2. Download and install: After applying for U shield, you can entrust the counter agent to download the data to U shield. You can also log in to ICBC's personal online banking and enter "Customer Service"->; "u shield management"->; "U shield self-service download" completes the download of certificate information. Please make sure that "U Shield" is connected to the USB interface of the computer before downloading. If the download is unsuccessful, please bring your valid ID, online banking registration card (or registered account) and U shield to the designated counter in the account opening area.

3. Use: After downloading, when you need to use the "U Shield" for trading, you will be prompted to insert it according to the normal steps. You only need to plug in the USB interface of the computer motherboard (try not to plug in the USB interface in front), click "OK" and "Submit" on the payment page, and then enter the U shield password according to the page prompts to trade.

10, U shield loss handling method

A: If you accidentally lose your U shield, to ensure the security of your online banking account, please immediately apply to our certification body for freezing your U shield. If you confirm that the U shield has been lost, you can apply for a replacement certificate. After the application takes effect, please log in to the personal online banking of China Industrial and Commercial Bank and enter "Customer Service"->; "u shield management"->; "U shield self-service download" completes the download of certificate information, and also allows bank tellers to assist in the operation. And you can continue to use the U shield certificate according to the original method of using the U shield.

What's the price of 1 1 and U shield?

A: Due to the price difference, it generally ranges from 28 to 60 yuan, and all models of U shield products have the same function. The above are only reference prices, and the latest prices are subject to the announcement of outlets.

For more information about U Shield, please visit the following link: /ICBC/html/ Highlights/2005Nian/0929/Udun _ 050929.html.

12. When using U shield to pay, why does the system prompt "Please apply for U shield in ICBC online banking first"? I have applied for a U shield.

Answer: To successfully apply for using our U shield for the first time, you need to install the U shield driver and download the U shield information before using it. The specific method is as follows:

1. System upgrade: If you are using personal online banking for the first time on this computer, please log in to www.icbc.com.cn, the portal of China Industrial and Commercial Bank, and click "Install" under "Personal online banking login". After entering the next page, download and install the "U Shield" driver. If you want to install by CD, please run the "U Shield" CD and select the "System Upgrade" function on the main installation page, and the system will automatically detect and prompt you to install the patch. After installing the patch, please select the "Driver Installation" function to install the corresponding "U Shield" driver.

2. Download and install: After applying for U shield, you can entrust the counter agent to download the data to U shield. You can also log in to ICBC's personal online banking and enter "Customer Service"->; "u shield management"->; "U shield self-service download" completes the download of certificate information. Please make sure that "U Shield" is connected to the USB interface of the computer before downloading. If the download is unsuccessful, please bring your valid ID, U shield, online banking registration card or registration account to the local designated counter for "U shield download".

3. Use: After downloading, when you need to use the "U Shield" for trading, you will be prompted to insert it according to the normal steps. You only need to plug in the USB interface of the computer motherboard (try not to plug in the USB interface in front), click "OK" and "Submit" on the payment page, and then enter the U shield password according to the page prompts to trade.

13. When using the U shield for digital signature, the system prompts that the U shield cannot be detected, the specified certificate cannot be found, and the certificate cannot be selected from the drop-down box (the drop-down box is empty). What should I do?

Answer: The above situation shows that your U shield is not connected to the computer correctly. Please pull out the U shield and plug it in again (it is recommended to plug it into the USB interface on the motherboard instead of the front interface), and then please follow the following steps:

1. Reinstall the U shield driver of the corresponding brand.

2. Check whether your system has been completely patched. If not, please use the update function of WINDOWS to upgrade.

3. If your system is 2000 or XP, please select "Services" under "Administrative Tools" in the control panel to see if the smart card is enabled. If not, please enable it.

Reinstall the U shield driver as follows:

(1) Unplug the U-Shield client certificate and uninstall the original certificate driver;

(2) Log in to windows and have the authority of system administrator again;

(3) Please log in to www.icbc.com.cn, the portal of China Industrial and Commercial Bank, and click "Install" under "Personal Online Banking Login". After entering the next page, download and install the "U Shield" driver of the corresponding brand. In addition, a number string is printed on the U shield, and the first number of the number string corresponds to the following brands respectively:1-g&d; 2-gold PAC； 3-gold PAC 2006； 4- Hua Hong.

(4) Restart the computer, and then connect the U shield customer certificate.

If you still encounter problems with the above operation, it is recommended that you uninstall the third-party internet access auxiliary software, which may prevent U shield from residing in the system. Please uninstall them and reinstall the U shield driver. If it still doesn't work, I suggest you reinstall the operating system or change to a safe computer.

14. When using the U shield for signature transaction, I have inserted the U shield into the computer. Why are you still prompting me to insert?

A: When you use the U-Shield for trading, whether you have inserted the U-Shield into the computer or not, the system will prompt you to insert the U-Shield for signature trading according to the normal steps. After inserting the U shield, just click OK and enter the U shield password according to the system prompt.

15, using the U shield for signature transaction, why didn't the U shield display the drive letter after it was plugged into the computer?

A: U shield is different from ordinary U disk, and there is no drive letter after it is inserted into the computer.

16. When using U shield to sign a transaction, the system prompts that the data signature is wrong. How to solve it?

A: If there is a data signature error during the transaction, please modify the U shield password first to check whether this problem is caused by the wrong input of the U shield password. At present, there are two ways to modify the U shield password. One way is to log in to personal online banking and select "Customer Service"->; "u shield management"->; "U shield password update". In addition, you can also click "Start"->; The certificate tool software is modified in the Program. The password is 6-8 digits long and can be English, numbers or a combination of the two. English letters are case-sensitive and cannot contain illegal characters.

If the original password is incorrect when changing the password, please bring your valid ID card, U shield and online banking registration card (or registered account) to the local designated outlet where you open an account for free to reset the U shield password. For the specific network information, please contact 95588 where you opened an account. In addition, if a remote card/account is added to your online banking, and you used a valid ID when registering online banking, you can also handle this business in a different place.

If the certificate password can be modified normally, please pull out the U shield and plug it in again (it is recommended to plug in the USB interface on the motherboard, not the front interface and extension cable).

In addition, please follow these steps:

(1) Unplug the U shield, uninstall the original driver, and then enter the software download page through "Install" on the top left of www.icbc.com.cn's homepage of our bank to download and install the certificate driver of the corresponding brand again. Please do not insert the U shield during installation.

(2) Check whether your system is fully patched. If not, please use the update function of WINDOWS to upgrade.

(3) If your system is 2000 or XP, please select "Services" under "Administrative Tools" in the control panel to check whether the smart card is enabled. If not, please enable it.

In addition, please use IE browser version IE6.0 or above.

17. When using the U shield for signature transaction, an error message appears: My store cannot be opened. What should I do?

A: If the above prompt message appears, please log in to www.icbc.com.cn, the portal of China Industrial and Commercial Bank, and click "Install" under "Personal Online Banking Login". After entering the next page, download and install the control program.

"The above introduction is taken from the big hand of ICBC Xiao E"