How to treat "zero complaints" in service? Please tell me.

If the government only takes "zero complaints" as a slogan to promote tourism service behavior, so as to encourage all departments to improve their services, we can understand. It's like a company claiming that "customers are God!" Similarly, is the customer God? No, it's just that in customer service, customers are regarded as their parents. Another example is Wal-Mart's service concept: "First of all, the customer is always right! Second, if the customer is wrong, please refer to the first one. " Same. Are all the customers' behaviors correct? No. Some customers will open the goods in the supermarket without authorization, deliberately damage and steal the goods. We think these behaviors of customers are wrong. We still advocate dealing with customers' illegal acts according to law, just to provide customers with quality services. We need a supreme service concept to guide our actions. So these seemingly exaggerated slogans and statements came out. After understanding this point, looking back at the word "zero complaint", its existence significance is more just as a slogan. Any service-oriented organization, especially the government and enterprises, will inevitably be dissatisfied with its clients as long as they have external service behavior. Accept this frankly and make a rational understanding of it, so as not to fall into the misunderstanding and implementation of "zero complaints" in service, such as "zero complaints in the tourism market all year round", "ensuring zero complaints in accommodation service on March 3" and "thus maintaining bullying in the tourism market in this city". The four beauties in China people's minds are called "sinking fish and falling geese, closing the moon and feeling ashamed of flowers." People with good deeds think so. Sinking fish refers to stones. Why do fish sink? Stone's feet stink. When washing feet, the fish can't stand it, so they can't sink to the bottom. The wild goose refers to Wang Zhaojun, and his voice is ugly. When he sings, the geese flying overhead will be scared to fly, so he is wild. Turning off the moon means that Diousim's story and Diousim's story are dark. At night, their skin is very dark, blocking the light of the moon, so they close the moon. Being ashamed of flowers means that Yang Guifei, the imperial concubine, has bad breath and a mouth. The flowers that were in full bloom have withered, so she is ashamed of them. You see, as long as it exists, it will be criticized by people, and whether it is meaningful or not, people must face it. I also saw a natural monopoly service industry in China, and it was reported that it had "zero complaints for 100 days" and achieved remarkable results. This is really "the layman looks at the doorway, and the expert looks at the excitement." -people who don't understand will think that they have seen the doorway and think that the service of this enterprise is very good and the customers are very satisfied; People who know will know that this enterprise blindly pursues "zero complaints" and wants colorful superficial articles, so it feels lively and laughs. Enterprises can occasionally carry out service product promotion or competition activities such as "no complaints for 100 days", "no defects in products" and "no loopholes in business", so as to effectively improve the overall service quality of enterprises, but they must honestly face the objective fact that complaints are inevitable as long as there are customers. If an enterprise blindly pursues "zero complaint" and sets up a reward and punishment system through "zero complaint", it must be a deviation in the direction of service concept. When the upper concept is deviated, the front-line customer service will suffer greatly. Think about it: What else can a company do without complaining? There is nothing to do, because it is perfect! Where is the way for companies without complaints?