What does politeness mean?

Politeness and Etiquette: Etiquette is a common form of greeting, greeting and wishing each other in communication occasions. Politeness is the criterion of mutual respect and friendship between people in contact and communication.

Etiquette is the concrete expression of politeness.

"Behavior is the heart, and words are the heart." Etiquette and politeness are the external expression of a person's inner world, the natural expression of true feelings, and reflect people's cultural level, beautiful sentiment, noble taste and moral cultivation. Only those who are moral, educated, educated and knowledgeable can have knowledge, and their words and deeds can be gentle, gentle and supercilious. Only in this way can they truly understand etiquette and be polite in interpersonal communication.

Etiquette and politeness belong to culture, are the basic elements of spiritual civilization, are the ethical norms to meet the needs of most people, and are the most basic requirements of civilized behavior. Etiquette and politeness play an extremely important role in purifying and beautifying society.

The core of courtesy is to respect people. In interpersonal communication, we should respect each other and respect each other humbly; You know, respecting people means respecting yourself, and being polite, being polite, observing and maintaining social morality means creating a civilized living environment for yourself.

2) The importance of paying attention to etiquette in the tourism service industry: As a tour guide, we should try our best to make tourists feel cordial and feel at home during the whole tour. To achieve this goal, we must take appropriate etiquette as the medium. Etiquette can be used as a way to express cordial feelings, is an important symbol of civilized society, and embodies the need of human mutual respect.

Etiquette, politeness and "politeness" are different in principle. Etiquette and politeness are based on mutual respect, while politeness is often insincere, false and inconsistent.

Politeness embodies the style and moral quality of the times and nations, and etiquette of different times and nations has different forms. To build socialist spiritual civilization in China, everyone in China needs to be polite, and the premise is to improve the moral cultivation and cultural quality of the whole Chinese nation. If we only emphasize etiquette, courtesy and spiritual civilization, but ignore the premise of improving the cultural literacy of the whole nation, it is impossible to achieve the expected goal.

Politeness cultivation is a process of self-awareness, self-cultivation and self-improvement. An excellent tour guide always regards politeness as an indispensable part of his self-cultivation, which is the need of his career and personality perfection. In the process of politeness cultivation, he always strictly demands himself, actively improves his cultural accomplishment and moral accomplishment, and serves tourists warmly and thoughtfully. Therefore, his tour guide service can be appreciated by tourists and get more chances of success in the competition.

3) What is a bartender? Refers to the staff who prepare drinks in bars or restaurants, sell drinks and let guests appreciate the culture and customs of drinks!

4) What are the professional characteristics of bartenders? Bartender is a professional who specializes in preparing and selling drinks in bars or restaurants, so that guests can appreciate the wine culture. Bartender is a professional and technical profession, and it is very unique. From 1992, the state officially began to take the qualification examination for bartenders and issued the professional qualification certificate for bartenders. People who work as bartenders must hold relevant certificates. As a modern bartender, you should have extensive knowledge, a comprehensive understanding of wines from all over the world, skilled bartending skills, good performance ability, and certain wine promotion ability. Bartender originated in England, so bartenders always give people an elegant and gentle feeling. Because bartenders have to face the guests directly and serve them every day, good manners are the first quality that bartenders should have.

5) The main content of the preparation for mixing wine: The bartender must spend enough time to finish the preparation before actually mixing wine every day, so as to ensure that all necessary supplies are complete and all equipment works normally. (1) Check and replenish goods. First of all, we should carefully check the quantity of goods according to the work report, and then replenish all goods according to the inventory balance of the bar. We should take out daily wine, soda, ingredients and utensils from each cabinet and put them in the customary position to ensure the cleanliness of the bar and put the prescribed decorations. (2) Do a good job in bar hygiene. Before the bar opens, you must clean the workbench, floor, bar, desktop and refrigerator, and prepare enough towels. All bartending utensils should also be cleaned and wiped with a cup cloth. All bottles and mouths should be wiped clean. Prepare enough cups and wipe them with hot water or steam once to make them transparent and bright without water stains. For example, when bottled wine is sold or blended, the residual white wine on the bottle will make the bottle stick and slip, and the residual white wine will form hard granular marks on the bottle mouth; Bottled or canned beer and drinks will be dusty due to long-distance transportation and storage, so they should be cleaned at any time. Clean the surface of wine bottles and canned drinks with a wet towel. There should be rules to follow when cleaning wine glasses, and even unused wine glasses should be disinfected once a day. When wiping the glass, you should fill the bucket or other container with hot water, aim the cup mouth at the hot water, let the steam smoke the glass until it is full of steam, and then wipe it with a clean and dry napkin. When wiping, hold the bottom of the cup with your right hand and put the napkin into the cup until the water vapor in the cup completely disappears and the cup is transparent and bright. After cleaning, take a photo under the light to see if there are any missed stains. After wiping, fingers should not touch the inside or upper part of the glass to avoid leaving traces. When cleaning the glass, be careful not to use too much force to avoid breaking it. (3) Prepare decorations and juice for wine mixing. Decorations for preparing wine include lemon slices (whole and half slices), pineapple slices, orange wedges, celery stalks, cucumber stalks and enough cherries, olives and roses. When you are ready, wrap it in plastic wrap and put it in the refrigerator. Next, we should check whether the quality of all fruit juices meets the standards, avoid the waste caused by the deterioration of fruit juices and ensure the quality of finished products. (4) other work. Check the quality of snacks (such as peanuts), check all kinds of equipment and keep normal operation. As a bartender, you should not only have professional quality and professionalism, but also master a lot of wine knowledge, which plays a vital role in the future production and effective promotion of wine, and is also a prerequisite for becoming an excellent bartender.

6) What is professional ethics? The so-called professional ethics is the sum of moral norms, moral sentiments and moral qualities that are closely related to people's professional activities and meet the requirements of professional characteristics. Every employee, no matter what occupation he is engaged in, should abide by ethics in his professional activities. For example, teachers should abide by the professional ethics of teaching and educating people and being a teacher. Doctors should abide by the professional ethics of saving lives and so on. Professional ethics is not only the code of conduct and requirements of employees in professional activities, but also the moral responsibility and obligation of the industry to society. Professional ethics is the embodiment of social morality in professional life. To understand professional ethics, we need to master the following four points: first, in terms of content, professional ethics should always clearly express professional obligations, professional responsibilities and ethical standards in professional behavior. It does not generally reflect the requirements of social morality and class morality, but the requirements of the special interests of occupation, industry and even industry; It is not formed on the basis of social practice in the general sense, but on the basis of specific professional practice, so it is often manifested in the unique moral traditions and habits of a certain profession, and in the unique moral psychology and moral quality of people engaged in a certain profession. It even causes differences in the moral outlook of people engaged in different occupations. As people often say, someone has "military style", "worker character", "peasant consciousness", "cadre style", "student taste", "pedantry" and "businessman habit". Secondly, in the form of expression: professional ethics is often more specific, flexible and diverse. It always starts from the reality of this professional communication activity and adopts systems, codes, agreements, promises, vows, regulations and even slogans. These flexible forms are easy to be accepted and implemented by practitioners, and it is easy to form a professional ethics habit. Thirdly, from the perspective of adjustment, professional ethics is used to adjust the internal relations of employees and enhance the cohesion of employees in the profession and industry; On the other hand, it is also used to adjust the relationship between employees and customers and shape the image of employees in this industry. Finally, from the effect point of view, professional ethics is combined with various professional requirements and professional life to form relatively stable professional psychology and professional habits.

7) What are the professional ethics requirements of bartenders?

1, treat people equally and with courtesy. 2, convenient for guests, excellent service 3, clean and hygienic, to ensure safety 4, fair and trustworthy, reasonable profit 5, loyal to their duties, honest and clean 6, unity and cooperation, friendly service.

This question is difficult to answer. . .