Work summary of ordinary employees last quarter 2021

Another quarter is about to pass. We should summarize our work for this quarter so that we can summarize our experiences and shortcomings to improve work efficiency. The following is the "Work Summary of Ordinary Employees Last Quarter 2021" compiled by me for your reference only. You are welcome to read it. Summary of the work of ordinary employees in the last quarter of 2021 (1)

Looking back on the past second quarter, under the correct leadership and strong support of the general manager, and with the help of colleagues in various departments of the hotel, we conscientiously completed the hotel handover We will strictly perform our job responsibilities in all aspects of our work. On this occasion, we will summarize the work in the second quarter as follows:

1. Establish a safety inspection team to improve the overall image of the hotel

In order to further improve the overall image and service quality of the hotel, under the leadership of the general manager, we established a safety inspection team. We improved the hotel’s inspection methods and continuously improved the performance of various hotel departments with humanized inspection methods. For service quality, we implement a system of daily, weekly and monthly inspections to improve the level and intensity of supervision. In order to ensure the high quality and stability of hotel service quality, the safety inspection team regulates the work of various hotel departments and employees, so that all employees can be ideologically consistent and ensure that all work can be implemented in place, fully embodying the "strict The work style of "detailed, practical and practical". Taking the survival and development of the enterprise as the fundamental premise, closely focusing on the interests of the company, insisting on starting from bit by bit, penetrating into every detail of the work, and trying to make the seemingly trivial and inconspicuous things as good as possible Well, we have fulfilled our basic responsibilities, improved service items, standardized operating procedures, paid attention to detail services, strengthened implementation, training and supervision, effectively supervised the management of various departments, and promoted the smooth development of the hotel's service image improvement work. .

2. Maintain internal and external relations and promote hotel cooperation and development

1. Maintain and develop external relations.

At work, I always maintain good relations with the outside world. In addition to maintaining contact with relevant government departments, I also establish good communication with other brother hotels. Keep abreast of market information and policy development directions, and at the same time learn from the successful experiences of other hotels, learn their management methods and business strategies with an open mind, and adopt the good and the best. While actively maintaining the cooperative relationship with the original fixed customers, we also establish and develop the hotel's customers and contribute to the hotel's business.

2. Coordinate and promote internal cooperation.

In the handling of daily affairs, give full play to the coordination function, lubricate the relationship between departments, patiently assist in solving departmental difficulties, and promote the coordinated development of various departments and the overall work of the hotel. We strive to create a working atmosphere of unity and cooperation, and drive all departments to take the interests of the hotel as the starting point, work together, and manage scientifically, so that the work of the hotel and various departments can proceed more smoothly.

3. Pay attention to large-scale reception activities.

When there are large-scale meetings or reception activities in the hotel, I attach great importance to them, receive them personally, and actively communicate with the person in charge of the other party and the person in charge of the hotel to understand the process, pay attention to the problems that arise, and supervise Make timely improvements until the large-scale reception event is a complete success.

3. Study hard after work and cultivate personal management qualities

Use your time to study books on hotel management, combine it with the actual situation of hotel operation, management, service, etc., and keep pace with the times. , improve quality and change concepts. The key to hotel management services is people's subjective initiative, their mental state, their loyalty and professionalism to the hotel, and their understanding and application of the true meaning of management and service. It inspires and guides everyone to broaden their horizons, learn and make progress, and unite. cooperation. Realize your own value and feel the joy of life in the process of completing hotel operation indicators, management goals and reception tasks.

4. Make plans and actively prepare to welcome the five-star re-evaluation

The hotel will usher in the five-star re-evaluation.

According to the new standards for five-star re-evaluation, I carefully checked and compared, combined with the hotel's current facilities and equipment and service quality, to formulate a work plan for re-evaluation.

1. Find problems and solve them.

In my daily work, I will pay more attention to supervision and management, promptly discover problems in the hotel's current work, summarize them, and propose effective policies to guide various departments to standardize management to meet the re-evaluation standards. Strictly follow the operation and management of high-quality hotel service standards, actively learn from international advanced management experience, continue to innovate and seek differentiated management paths, while strengthening management, improving hotel equipment functions, and striving to improve the customer service awareness of hotel employees at the grassroots level.

2. Management creates profits and services create excellence.

By paying close attention to management, tapping into potential, reducing expenditures, rational employment, etc., the hotel advocates economy and strict control in terms of labor costs, energy costs, material consumption, procurement and warehouse management, etc. By introducing brand management, the hotel has strengthened the training on "appearance, smiles, greetings" in the "Employee Handbook", strengthened on-site supervision and quality inspection of management personnel, gradually improved the image of the front desk hospitality department and positions, and continuously improved the quality service of employees. level.

3. Mobilize all employees and establish a sense of ownership and responsibility.

Mobilize all hotel staff to work together to welcome the five-star re-evaluation work. Create an atmosphere of a home away from home, establish a sense of ownership among employees, put the interests and honor of the hotel above all else as their own responsibility, and require every employee to firmly establish the awareness that work is no small matter. First, they must be careful and meticulous, and second, they must start from the smallest details. Seize the matter. We must be serious, meticulous, and cautious in our words and deeds at all times and in everything, and we will work hard to successfully pass the five-star review.

In the new third quarter, I will strictly follow the policy instructions of the hotel leaders, on the basis of doing daily work, keep up with the development of the times and the pace of the company, and strive to learn various professional knowledge to improve Professional skills and improve professional quality. Focus on the hotel's overall situation, strengthen active learning, innovate ideas and methods, and tap into potential capabilities. I firmly believe that the hotel will move towards higher and better development directions. Summary of the work of ordinary employees in the last quarter of 2021 (2)

In the second quarter of 2021, under the correct leadership of the company’s leaders, and with the strong support and cooperation of various departments of the company, all employees of the management office worked in unison and conscientiously implemented Job responsibilities and standardized service requirements, in line with the service concept of "people-oriented, dedicated service", all tasks are carried out relatively smoothly, but there are also some shortcomings. Combined with the actual situation of the management office's work, and in view of the existing problems of the management office, we will now The work summary for the second quarter is as follows.

1. Basic Scenario

1. The management office currently has 65 employees: 1 supervisor, 1 deputy supervisor, 1 guard captain, and 1 deputy guard captain 1, 6 office managers, 1 maintenance team leader, 7 maintenance workers, 35 security guards (including monitors), 1 cleaning team leader and 11 cleaning staff.

2. There are 38 merchants in the block, xx6 are temporarily built, and 32 are in area B; 19 have received houses for opening; 7 have received houses but have not yet opened, and 10 have not yet received houses. There are 710 households in the community; 692 houses; (630 households are occupied; 62 vacant rooms); 18 shops (13 are open; 5 are not open).

2. Daily work

1. The management office holds regular production safety meetings, conducts 15 supervision and inspections on production safety in the jurisdiction, and urges merchants to make rectifications 15 times, and all have been rectified. We held regular production safety meetings, followed up on business safety and fire inspections 12 times, and organized sanitation cleaning 10 times.

2. The management office uses the morning meeting to promptly communicate and study the company's documents on safety production and other aspects, and requires employees to understand and master basic safety knowledge and improve safety awareness during work and life.

3. The Management Office strictly implements the daily three-level inspection system, conducts daily management, supervision and guidance for each job position, and corrects and rectifies problems on the spot when problems are discovered.

4. Issue 4 rectification notices to merchants to supervise and inspect production safety in the jurisdiction, and issue 12 rectification notices to merchants with safety hazards in daily management. The merchants were urged to make rectifications 12 times, and all have been rectified now. 10 safety tips.

5. The company leaders went to the management office to guide the safety production inspection work 10 times.

6. Hang 4 safety production banners in the blocks to implement the safety prevention propaganda of "strengthening the safety foundation and promoting safe development", which has achieved positive response.

7. Earnestly implement and rectify the existing problems pointed out by the Head Office Safety Committee during the first quarter inspection, and organize all employees of the Management Office to conduct 7 special rectification actions to investigate potential safety hazards.

3. Safety precautions

1. Report and handle 2 fights, 1 theft, 1 traffic accident, 1 damage to public facilities, 1 fire (already Put it out in time), there are three incidents of good people and good deeds.

2. Fire safety inspection, public fire protection facilities and equipment shall be inspected once a month and minor inspected once a week. Any problems found will be notified in a timely manner for rectification.

3. Actively assist the management office in safety production work and emphasize the implementation of safety production requirements and tasks. Guided the guards to conduct 24 night checks, organized 24 trainings and anti-terrorism and anti-explosion military drills, punished team members 4 times for dereliction of duty, and charged 120 yuan for overnight parking.

4. In order to ensure the safety of the guard members themselves and strengthen safety precautions, the management office has strengthened inspections during the middle and night shifts, requiring members to wear stab-proof clothing and hold anti-riot sticks during inspections.

5. Conduct continuous safety inspections of facilities and equipment in the jurisdiction;

6. Inspect each position and correct problems existing in the work;

7. Carry out unified regulations on external vehicles and require them to park in designated locations to ensure smooth roads and no accidents;

8. Add a sign-in inspection form for monitoring blind spots and conduct inspections every 2 hours , and required the monitors to implement the guard inspection and roll call system.

4. Maintenance work

1. Maintain facilities and equipment 3 times, inspect once a week, handle 30 repair reports from owners and merchants, and inspect the decoration once a day , a total of 63 inspections were conducted, and the maintenance team was on duty 98 times in the second quarter;

2. Strengthen the decoration management of owners’ shops, and conduct inspections of decoration households every day to ensure that owners and merchants in the community are decorating Do not damage the main structure of the house;

3. Repair and replace street lights in the street;

4. Track and implement the sinking businesses at any time;

5. Check for water seepage in houses in the neighborhood;

6. Repair and maintain public facilities and equipment.

V. Cleaning work

1. Greening and cleaning completed the spraying of drugs in the jurisdiction area 3 times, pruning the green belts around the business, and repairing trash cans, signs, sanitary blind spots, and greening Safety hazards were comprehensively rectified 8 times, achieving the expected results;

2. Carry out daily cleaning and garbage cleaning according to the work plan;

3. Organize a weekly cleaning of large trash cans and clean up White garbage and pruned dead branches and leaves in the green belt.

4. Cooperate with the company to complete the activities related to major festivals and the cleaning work of major reception tasks;

5. Clean up vacant houses once a month and adhere to Vacant rooms are free of clutter and cobwebs.

6. Completion Scenario

1. The security guard held 4 meetings, focusing on security work during various holidays.

2. Guard the fire prevention, theft prevention and electricity safety management during the XX Festival, and organize employees to carry out training and drills on what to know and do according to relevant requirements

3. Management The department issued warm reminders to businesses and residents 12 times, made relevant requirements for hygiene, fire prevention and theft prevention, and polite reception during the XX Festival, and organized staff to prune branches in the neighborhood;

4. The management office uses mobile services to promote safety precautions, firefighting transportation, anti-terrorism and anti-riot knowledge to businesses, tenants, and owners in the jurisdiction area, and strengthens their management of their own safety precautions and key locations such as business premises and accommodation.

5. Carry out daily management of the management office, maintain facilities and equipment according to the work plan, and ensure the normal operation of the equipment in the block;

6. In order to ensure that the block has a clean and comfortable Environment, daily cleaning of the management office has been well received by merchants and owners;

7. The management office organizes cleaning staff to clean and clean street light poles, landscape lights, and signs from time to time; from time to time; Dust vacant rooms; prune dead branches in time to prevent tiles from falling off;

8. In order to cooperate with the company's "Safety Production Month" activities, the management office responded proactively, and every month Conduct safety inspections on vacant houses and businesses in the neighborhood to eliminate potential safety hazards.